We used Townends plus several other estate agents while looking for a flat in Twickenham. We found that Abdul from Townends was the most helpful and reliable of all the agents we dealt with. Abdul and his team were not pushy and were always happy to help. Once we found a flat we liked through Abdul he was always happy to help throughout the process. We had several questions once the let had been agreed and felt they were all answered quickly and thoroughly. When we have rented in the past we felt once the deposit was paid the agents did not want to sopend to much time hekping us with the process, this was not the case with Abdul.
I would highly recommend using Townends and Abdul and will do so on any future properties we let.