Feb 01,2013
Sally Beard
By: 'Lucas'
Feb 01,2013
7 people found
this helpful
I was renting cottage flat for 2 years.

Problem number 1:
Property was located next to public pedestrian path with part of fence missing. First 2 months we didn't had any problems until someone dropped through our hole in the fence a black bin bag which was including: wallet, credit cards, set of keys to home and car, baklava, hammer, chisel and screwdriver. Than someone tried to brake in to our neighbors house. Every day we were picking up a lot of litter from our garden. On our street someone puncture the tires in 10 cars so we had to keep our car on a driveway which was next to the hole in the fence. That's why we were concern about our safety. It took agency a year and a half to find out that repairing fencing is not landlord\'s responsibility but the footpath is the responsibility of the local authority and we should contact them regarding this repair. Our neighbor already try to do that before we even moved in and Council stated that its a landlord responsibility to keep his fence in order. So this case wasn't solved at all.

Problem number 2:
One day we had a visit from Officer from Sheriffs Court which handout a notice. We had to move out in 30 days. We contacted the agency and we have been told to ignore that because they don't have any information about it. So we did. Than after week we started to receive letters from administrator of the building stating that we have 7 days to vacate the property or we will be removed. Vision of being thrown out on the street with 6 month old child was not so nice. Angry and confused we contacted the agency also we have deliver all the letters from administrator and Sheriffs Court to agency. Again we been told to ignore all the letters and leave everything in agency hands. So we did. Than one morning I woke up and noticed that some guy is trying to brake in to my front door. Approached the guy he stated that he is just doing his job and in van he has a documents stating that he needs to change locks in my flat. I didn't let him do that and I gave him number to Fine Holm so he could sort this situation with them. Hole situation finally was sorted after 4 months. Fine Holme made a mistake property has been mixed up in another portfolio which was owned by another company but had the same director. That's why we received 4 months of terror. Month after that situation we received a notice from Fine Holm and we had to move out.

Problem number 3:
On the day of final inspection older lady arrived 30 minutes late totally unprepared she didn't even had a list of inventory. She checked the flat stating that its clean just kitchen needs to be deep cleaned a little bit. After that we were charged £65 for cleaning the flat and £126 for cutting the grass in the garden. Because we didn't waned to have any more problems we decided to pay the bill and finish our unpleasant experience with Fine Holm agency.

So my advice avoid this agency like fire. If everything is ok there is no problems but if you encounter any problems it will take long time for them to sort things out. You will be angry and you will lose money on phone calls explaining same situation 10 times to different people because Ms. Sally Beard is on holiday. Never heard "We are sorry for putting you in that position!!"
Was this helpful? Yes
By: sally
Feb 04, 2013
Lucas - I am sorry to hear you feel the service was not good while you were a tenant in the property. With regard to your issues specifically problem 1 and 2 , unfortunately as we act as agent for landlord we have to wait for landlord instruction and on occasion this may not be forthcoming, and further issues can arise which are completely outwith our control like the issue with the footpath, tyres and incorrect issue of notices ( from an old owner), Landlords can and do decide to take back possession of their property by giving the necessary notice however again we cannot control this. Cleaning is always a contenious issue however we do our best to give over properties in a clean and tidy condition and expect it to be returned in the same condition - if cleaning is not adequate we must get it cleaned for the next tenant or landlord and the same applies to the grarden. If you would liek to discuss anythign in more detail please contact me sally@fineholm.co.uk

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