Wrexham, LL11
4.7/5, 64 reviews
89% recommended
100% sales valuation accuracy
100% sales fee satisfaction
87% lettings valuation accuracy
82% lettings fee satisfaction



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“If I could give less than one star then I wou......”

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Sep 16,2021
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By: 'Lizzie'
Sep 16,2021
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If I could give less than one star then I would . Unprofessional from day one. Repairs took forever to get sorted and most weren't even sorted.
Never felt like the house I was renting was a home at all.
Calling me when I was in work, rang more than once even tho on several occasions I explained I was in work and notified them of my days off.
Kept bugging my guarantor even though they were asked not to due to abuse from the guarantors son. Them contacting my guarantor made matters worse even tho on many occasions I rang up begging them not to contact him and to go through me.
Refused to give me a new contact when my ex partner left even tho I was the one paying the rent alone for 4 years.
Miscommunication over the rent when I lost my son to stillbirth due to Northwood not talking to each other.

So glad to have handed them back the keys. I would never rent or even buy from these guys.

They made me feel like I was dirt under their shoe.
Even in the inspections I was told having mental health, working full time and being a single parent wasn't a good enough reason for the house not to be upto their standards even tho I always kept the house tidy even when I had bad days with my mental health which was made worse through northwood and them basically not giving a flying F about their tenants.
Was this helpful? Yes
By: Stephen Bithell
Sep 28, 2021
I am sorry, that you were not happy with the service you received from Northwood. We manage maintenance using an online reporting system to demonstrate compliance with the Deregulation Act 2015. Our processes are subject to an external audit and our business bound by The Property Ombudsman’s Codes of Practice. In reviewing reported maintenance on the property, I see no outstanding matters and find no evidence to substantiate your claim. However, I can see that you have reported damages to the property, caused by you, for which you have expected the landlord to meet the cost of repairs. This is not a matter of maintenance but damages for which you as the tenant are responsible.

When you climbed into the loft and fell through the ceiling, this was damage to the property not maintenance. As we have previously explained, as a tenant you have a responsibility to insure yourself against accidental damage to a landlord’s property. You chose not to insure yourself against such risks and therefore, are responsible to meet the cost of the repairs yourself or, compensate the landlord for their costs and losses. We have previously explained your position in some detail, I’m sorry, we could not give you the response you were looking for.

We first approached your guarantor because you had rent arrears and were not responding to our attempts to contact you. We continued to maintain regular contact with your guarantor, because we had a contractual obligation to do so; the guarantor is a third party to the tenancy agreement for which they have legal responsibility and therefore, can expect to be kept informed.

Because you had not kept to the original terms of your tenancy agreement, I’m sorry, we could not offer you a new tenancy agreement when you separated from your partner, who was himself jointly responsible for these breaches.

When you moved out of the property, in accordance with your tenancy agreement, you were expected to clean the property to a professional standard. However, the property was returned very dirty and untidy, such that the contractors instructed to repair the ceiling, refused to begin work until the property had first been professionally cleaned.

When renting the property, you had a contractual obligation to pay the rent and keep the property in a good state of condition, taking reasonable care of its fixtures and fittings. I was sorry to hear that you had experienced personal problems, however, these matters did not mitigate your responsibility to the contractual obligations of your tenancy agreement.

Northwood is committed to the highest standards of service and compliance. If you can produce evidence that would substantiate your claim, please submit it in writing to the Branch Director who will investigate the matter further in compliance with our complaints handing procedure.
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Opening Hours
Address

Northwood
27 King Street
Wrexham
Denbighshire
LL11 1HF
01978 356 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £93,000 £295,000
Lettings 87% 82% £360 £675
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 3 20 3 14 1 5 0 5 0
Areas covered
  • LL11
  • Borras
  • LL12
  • Marchwiel
  • LL13
  • Gresford
  • LL14
  • Bwlchgwyn
  • LL20
  • Ruabon
  • Overton
  • LLangollen
  • Chirk
  • Caergwrle
  • Holt
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

No Properties

Images & Videos

“Tenant Find...”

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Feb 01,2024
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Joanna
By: 'Ivan'
Feb 01,2024
0 people found
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Tenant Find Excellent Service. I have used Northwood for the last 5 years on a Tenant Only Find Service. The team at Northwood provide an excellent service and again found another 5 star tenant. I thank them all for outstanding service ******...
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“I want to give recommendations...”

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Nov 14,2023
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Kate
By: 'Kostadin Kostadinov'
Nov 14,2023
1 people found
this helpful
At the Northwood Wrexham office I just didn't expect such kind people I want to thank everyone who works there especially Alecia Kate Trevor...
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“Rent...”

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Oct 20,2023
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Joanna
By: 'Ewa Miklas'
Oct 20,2023
0 people found
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I rented a house through Northwood for 13 years, I never complained about this agency, they were always helpful and polite, I highly recommend this agency for renting a house and for buying, thank you very much, Joanna. M. Regards...
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“Great service. Thank you very much for sellin......”

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Oct 18,2023
Minithumbup
Joanna
By: 'Artur'
Oct 18,2023
0 people found
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Great service. Thank you very much for selling my property. Joanna provided best service and now the sale is completed....
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“Thank you very much for your services, perfec......”

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Oct 18,2023
Minithumbup
Joanna
By: 'Marlena'
Oct 18,2023
0 people found
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Thank you very much for your services, perfect from start to finish. Definately recommend this agency if you selling your property. Gratulacje job Joanna....
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“The best estate agent!...”

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May 29,2023
Minithumbup
Joanna
Alecia Kate
By: 'Michelle & Chris'
May 29,2023
0 people found
this helpful
Many thanks to the staff at Northwood for sound advice, excellent communication and support throughout the time it took to sell our home. Sion's advice from the outset was really helpful, professional but also friendly with no pressure. Joanna dealt with the viewing for our ...
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“Highly Recommended...”

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Apr 30,2023
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Joanna
Alecia Kate
By: 'Mustafa Mehmedov'
Apr 30,2023
0 people found
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We stayed with Northwood for nearly 4 yesars and couldn't be more pleased with them. Joanna and Alice have done a great job being really responsible during my tenancy, always replying with seconds and finding solutions for any issue at the flat we stayed in. Could ...
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“It was a flawless process for Northwood to ac......”

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Mar 23,2023
Minithumbup
By: 'Harmony'
Mar 23,2023
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It was a flawless process for Northwood to acquire a residential property. They were highly competent and so pleasant to deal with. I definitely would recommend them to anyone who is looking to rent or buy a property....
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“Excellent service! The whole experience went ......”

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Feb 16,2023
Minithumbup
Joanna
By: 'Joanna'
Feb 16,2023
0 people found
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Excellent service! The whole experience went like clock work. Thanks to all team at Northwood Wrexham...........super, super, super, super, super, super...
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“Property Purchase...”

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Jan 24,2023
Minithumbup
Joanna
By: 'Lily'
Jan 24,2023
0 people found
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We purchased a property that Northwood had listed and found them nothing but helpful. The purchase was not the smoothest but Joanna helped us through it and progressed the sale much faster than it would have without her. Solicitors are slow but Joanna was on ...
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“Would 100% recommend...”

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Jan 18,2023
Minithumbup
Joanna
Siôn
By: 'Gemma'
Jan 18,2023
0 people found
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As a tenant who let through Northwood Estate Agents, I was more than happy with the service I received from beginning to end of my tenancy. Sion was very friendly and informative when we viewed the property years ago and the whole letting process was ...
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“I would totally recommend this agent. Sion, J......”

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Dec 13,2022
Minithumbup
Joanna
Siôn
By: 'Carey'
Dec 13,2022
0 people found
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I would totally recommend this agent. Sion, Joanna and the team provided a friendly, professional service with the purchase of my house. Nothing was too much trouble, very pleased....
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“Excellent services from initial property revi......”

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Dec 12,2022
Minithumbup
Joanna
By: 'Andrew'
Dec 12,2022
0 people found
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Excellent services from initial property review ,to marketing ,and finally securing a sale within 1 week .Regular contact with myself re Contracts exchange status...
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“Excellent services from start to finish.I de......”

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Dec 09,2022
Minithumbup
Joanna
By: 'Jerzy'
Dec 09,2022
0 people found
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Excellent services from start to finish. I definitely recommend Northwood to anyone who is selling house. Nice and friendly staff and always happy to help....
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“Very satisfied with the service. Very profess......”

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Dec 06,2022
Minithumbup
Joanna
By: 'katarzyna'
Dec 06,2022
0 people found
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Very satisfied with the service. Very professional and helpful, great communication. . Joanna is always very friendly and tries to solve any problem very quickly. Highly recommended...
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“The whole process of selling our house was ha......”

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Nov 25,2022
Minithumbup
Siôn
Joanna
By: 'John'
Nov 25,2022
0 people found
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The whole process of selling our house was handled in a friendly and professional manner. We were kept fully informed at every stage of the process with timely communication. A brilliant team which I can thoroughly recommend....
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“Northwood Wrexham have both managed and sold ......”

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Nov 19,2022
Minithumbup
Joanna
By: 'Carl'
Nov 19,2022
0 people found
this helpful
Northwood Wrexham have both managed and sold a property for me and have been great. Joanna, Beth and the team are professional and very friendly, they are always happy to help....
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“Excellent service from start to finish! Highl......”

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Nov 18,2022
Minithumbup
Siôn
Joanna
By: 'Wayne'
Nov 18,2022
0 people found
this helpful
Excellent service from start to finish! Highly recommend this company if you are selling a property. They are really helpful throughout the process....
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“Excellent service...”

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Oct 25,2022
Minithumbup
Siôn
Siôn
By: 'Pat'
Oct 25,2022
0 people found
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Out of the 6 agents I've used (rental business) Northwood stand out as the most professional, efficient and friendly to use. Their fees are reasonable and they really put the effort in to get the job done....
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By: Sion Bithell
Oct 25, 2022
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Thanks very much Pat, we really appreciate the kind words. Glad we managed to get your sale over the line relatively quickly and always happy to help with the continued management your rental properties. ...

“We moved here from London and it's the only a......”

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Oct 07,2022
Minithumbup
Joanna
Alecia Kate
By: 'Pawel'
Oct 07,2022
0 people found
this helpful
We moved here from London and it's the only agency that wanted to help us, the rest of us turned us down. Everything was always on time and we had a reply to every e-mail. I highly recommend this agency...
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“We have had a wonderful experience with North......”

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Sep 13,2022
Minithumbup
Joanna
Alecia Kate
By: 'Emily Vaughan'
Sep 13,2022
0 people found
this helpful
We have had a wonderful experience with Northwood! Very helpful, genuine people. Northwood have helped us massively during a house move and made the process incredibly easy. Would definitely recommend...
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“Northwood have been very friendly, profession......”

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Sep 12,2022
Minithumbup
Alecia Kate
By: 'M'
Sep 12,2022
0 people found
this helpful
Northwood have been very friendly, professional, and very quick to respond to any questions or concerns with renting and moving house. They made our recent house move very easy and pain-free....
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“Very organised, very professional and quick t......”

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Jul 25,2022
Minithumbup
By: 'Barbara'
Jul 25,2022
0 people found
this helpful
Very organised, very professional and quick to respond to queries! Availability for house viewing was much easier than other Estate Agents we've encountered. Thankyou for helping us find our perfect home!...
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“Alecia was absolutely brilliant in helping me......”

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Jul 12,2022
Minithumbup
Alecia Kate
By: 'Peter'
Jul 12,2022
1 people found
this helpful
Alecia was absolutely brilliant in helping me resolve the issue I had. Polite, efficient and very personable. She is an asset to your company. Very happy...
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By: Stephen Bithell
Jul 18, 2022
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Hello Peter, thank you so much for your kind words, it was a pleasure to help you. I wish you the best of luck and please always remember where we are if you need any assistance in the future. Alecia ...

“I would like to highly reccomend Northwood ag......”

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Jul 12,2022
Minithumbup
Joanna
By: 'Adrian'
Jul 12,2022
0 people found
this helpful
I would like to highly reccomend Northwood agency in Wrexham. Very friendly and helpfull People especially Joanna which helps us with buying our first house and with everything needed for that...
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By: Stephen
Jul 18, 2022
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We're so happy that we could help you in buying your first house. Thank you for leaving a review. ...
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Staff picture Joanna
Staff picture Siôn
Staff picture Alecia Kate
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We aim to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional manner and deliver a high standard of service, it is possible that you may have reason to be unhappy with the outcome of a particular situation.

We have a complaints handling procedure that is approved by The Property Ombudsman. Should you have reason to complain, you should in the first instance write to the Branch Director, Stephen Bithell. If you were to remain dissatisfied, your complaint could be investigated and reviewed by an independent Complaints Officer.

Full details of this procedure can be found on our website or by writing to the Branch Director.
Last updated at 12:18 PM 05/07/2018 by allAgents

Awards won by Northwood, Wrexham LL11 1HF



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Northwood

Branch - Wrexham, LL11