Derby, DE1
2.9/5, 29 reviews
48% recommended
100% sales valuation accuracy
92% sales fee satisfaction
20% lettings valuation accuracy
43% lettings fee satisfaction



Property Features


“Jessica from Frank innes,sales , DERBY was ex......”

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Sep 14,2021
Minithumbup
By: 'Rakesh Pulpa'
Sep 14,2021
0 people found
this helpful
Jessica from Frank innes,sales , DERBY was excellent and fantastic from beginning to finish of sale of my property , thanks jes and I appreciate all your efforts and hard work.
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Opening Hours
Address

Frank Innes
22 St. James Street
Derby
Derbyshire
DE1 1RN
01332 565295

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 92% £125,000 £175,000
Lettings 20% 43% £450 £875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 2 4 6 0 5 2 0 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Jessica from Frank innes,sales , DERBY was ex......”

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Sep 14,2021
Minithumbup
By: 'Rakesh Pulpa'
Sep 14,2021
0 people found
this helpful
Jessica from Frank innes,sales , DERBY was excellent and fantastic from beginning to finish of sale of my property , thanks jes and I appreciate all your efforts and hard work....
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“Dealt with Olivia Williams for the rental of ......”

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Sep 01,2021
Minithumbup
By: 'Winy'
Sep 01,2021
0 people found
this helpful
Dealt with Olivia Williams for the rental of property. She was very professional and helped us secure the rental of the property, great communication and a pleasure to deal with....
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“Dealt with Alice Lambert for the purchase of ......”

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Aug 09,2021
Minithumbup
By: 'Nick'
Aug 09,2021
0 people found
this helpful
Dealt with Alice Lambert for the purchase of our new home in breadsall village.She was very professional and helped us secure the purchase of the property great communication and a pleasure to deal with. thanks Nick & Sharon Ransome...
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“Amazing service...”

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Jul 01,2021
Minithumbup
By: 'Karen'
Jul 01,2021
0 people found
this helpful
Amazing service from the minute I picked the phone up for a valuation to completion. Alice communicated on a weekly basis or more if needed. Couldn’t praise them highly enough. That good I’ve used them again to sell another property...
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“Really good services and Alice has been excel......”

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Jun 13,2021
Minithumbup
By: 'Dushy'
Jun 13,2021
0 people found
this helpful
Really good services and Alice has been excellent ! Happy with the communication and coordination of the process. Would totally recommend Frank Innes....
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“Very satisfied with the service we received, ......”

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May 06,2021
Minithumbup
By: 'Jake'
May 06,2021
0 people found
this helpful
Very satisfied with the service we received, throughout our process we received help and guidance and everyone we spoke to was really polite. I would definitely recommend using frank innes ask will use when we come to buy another property in the future. Very professional ...
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“Efficient buying experience, lots of help fro......”

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Mar 25,2021
Minithumbup
By: 'K'
Mar 25,2021
0 people found
this helpful
Efficient buying experience, lots of help from Alice coordinating our property search, offer and purchasing. Easy access to information and property viewing despite the current restrictions in place....
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“Very helpful and support service provided by the team to ......”

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Mar 25,2021
Minithumbup
By: 'Lynn'
Mar 25,2021
0 people found
this helpful
Very helpful and support service provided by the team to purchase my property in Derby, in particular, Alice, she has made the whole process smoothly. Highly recommend....
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“Great service, very professional and helpful.......”

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Mar 17,2021
Minithumbup
By: 'Mirza Ghounem'
Mar 17,2021
0 people found
this helpful
Great service, very professional and helpful. Would like to thank Alice and Jess for great support. Also branch manager Scott done amazing job, fast and efficient. If needed, will use their services again. Many thanks...
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“House sale...”

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Mar 15,2021
Minithumbup
By: 'Steve'
Mar 15,2021
0 people found
this helpful
Very happy with Frank Innes the proceeding went very smoothly and we were informed on a regular basis by Alice Lambert who was brilliant. I would recommend this estate agent....
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“I’ve used many Estate agents over the years b......”

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Dec 31,2020
Minithumbup
By: 'Alan'
Dec 31,2020
0 people found
this helpful
I’ve used many Estate agents over the years but I can honestly say that Frank Innes is by far the best I’ve ever used....from the time I purchased the property to the actual moving day they kept me fully up-to-date on what ...
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“Amazing from start to finish. Contact was bri......”

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Jun 08,2020
Minithumbup
By: 'Charmaine'
Jun 08,2020
0 people found
this helpful
Amazing from start to finish. Contact was brilliant. Very helpful and would definitely recommend. Very easy going staff and always answered questions...
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“After 25 years using Frank Innes to rent out ......”

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Oct 11,2019
Minithumbdown
By: 'Diane'
Oct 11,2019
2 people found
this helpful
After 25 years using Frank Innes to rent out a property of mine, I now have found myself compelled to move to another agent. The service I have received from Olivia was nothing but a bad one. As one tenant left I needed to give the ...
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“An experience...”

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Mar 26,2019
Minithumbup
By: 'Gerry'
Mar 26,2019
0 people found
this helpful
We have just sold our property in Derby it has been a long haul but helped massively by Alice Lambert. I can't fault our journey selling the apt. all the staff at Frank Innes sales and lettings are highly recommended.There have been moments of ...
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Comment on agent fees
Good
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“Purchase Property...”

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Oct 05,2018
Minithumbdown
By: 'Kamil'
Oct 05,2018
1 people found
this helpful
I try purchase property at 5 Liffey House in Derby they took my deposit £400 pound for searches and they cheating on me from day one.They didn't told me is outstanding balance to pay on that property.I was trying purchase that property from last 3 month ...
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Comment on agent fees
After charge me £400 pound after 3 month show me extra nearly 3 years outstanding balance to pay plus for floor.I never live there.So I pulled out from transaction.
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“We used Frank Innes to sell a house we had ......”

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Mar 10,2018
Minithumbup
By: 'Mark'
Mar 10,2018
1 people found
this helpful
We used Frank Innes to sell a house we had struggled to find a buyer for for a year , from our first meeting with Scott Cutbush we were put at ease , they found us viewings straightaway and coupled this up with offers which we had ...
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Comment on agent fees
We used the flat 1% fee
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“Tried to book a couple of viewings in Derby for ......”

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Jul 21,2017
Minithumbdown
By: 'Barrington-Smith'
Jul 21,2017
3 people found
this helpful
Tried to book a couple of viewings in Derby for my daughter going to med school at Derby Hospital. Spoke with Olivia at Derby Lettings asked her for more details. what details! was her curt reply. I asked if there was only one room available ...
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“£150 reference checks £350 for a contract to be drawn (WHAT?!! Has ......”

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Apr 23,2017
Minithumbdown
By: 'Hate'
Apr 23,2017
8 people found
this helpful
£150 reference checks £350 for a contract to be drawn (WHAT?!! Has Rembrandt been brought back from the dead to be commissioned?) This is on top of the bond and rent in advance. THIS SHOULD BE ILLEGAL! This is a link to a full list of all ...
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Comment on agent fees
See above! The government NEED to make this an illegal practice!
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“I have never in the 9 years of renting experienced Such ......”

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Mar 31,2016
Minithumbdown
By: 'Unprofessional,'
Mar 31,2016
3 people found
this helpful
I have never in the 9 years of renting experienced Such unprofessional agents and money grabbers. We moved to Derby from Milton Keynes. I was told to bring the deposit and rent etc to the office and sign the tenancy before going to the house, Which ...
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What agent could do to change your mind?
Very bad, they cheated us all through.
Attached Filesnbsp;
Comment on agent fees
Very bad, they cheated us all through.
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“As a first time student renter I put down a ......”

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Sep 25,2014
Minithumbdown
By: 'Anon'
Sep 25,2014
3 people found
this helpful
As a first time student renter I put down a reservation fee on a studio flat with Adam which effectively meant that flat was mine. This fee was considerably more than what I was first told and when I text to ask why, he replied ...
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“I marketed my property with Frank Innes and really wish ......”

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Aug 19,2014
Minithumbdown
By: 'Lisa'
Aug 19,2014
2 people found
this helpful
I marketed my property with Frank Innes and really wish I had not. Their main aim is to get as much money from you as possible from the outset. Was pressurised into paying £478 from my mobile phone whilst in my own home. Why do they ...
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“Please stay away! Horrendous estate agents! I'm in the process ......”

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Feb 28,2014
Minithumbdown
By: 'FIRSTTIMEBUYER'
Feb 28,2014
1 people found
this helpful
Please stay away! Horrendous estate agents! I'm in the process of purchasing a house and no one returns my calls or helps. Apparently everyone is constantly sick! Manager doesnt call you back!! (there as useful as a chocolate tea / pot). Please do not rent or ...
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“Absolutely appalling service. No joined up thinking whatsoever. Dealing with ......”

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Jan 31,2014
Minithumbdown
By: 'irate'
Jan 31,2014
2 people found
this helpful
Absolutely appalling service. No joined up thinking whatsoever. Dealing with Countrywide in Nottingham and the branch in Derby to chase arrears from a runaway tenant is a futile exercise. No calls returned, appalling phone manner and no knowledge or empathy. Avoid at all costs....
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“Not impressed at all by the service. Of three properties ......”

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Dec 21,2013
Minithumbdown
By: 'HAL'
Dec 21,2013
0 people found
this helpful
Not impressed at all by the service. Of three properties I viewed, not one had the details set up correctly on the website. Fourth floor flat turned out to be on the ground floor. Another property was listed as available now but turned out to ...
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“Terrible service. Multitude of errors culminating in us being out ......”

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Sep 17,2013
Minithumbdown
By: 'nhtw'
Sep 17,2013
1 people found
this helpful
Terrible service. Multitude of errors culminating in us being out of pocket by £810. Although staff were pleasant and friendly (mostly) all the way through the tenancy the complete mess that was caused cannot be overlooked. To start with we were told conflicting information about handing ...
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What agent could do to change your mind?
Better communication by staff. Staff need to look carefully at tenant information to give correct responses to queries.
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“Absolutely awful! My parter and I were so excited about ......”

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Aug 20,2013
Minithumbdown
By: 'Tennant'
Aug 20,2013
2 people found
this helpful
Absolutely awful! My parter and I were so excited about renting out first property but frank Innes ruined it for us. Firstly we got charged £600+ in fees when we were told they were £100 each. Secondly, they did not even get a reference for myself as ...
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“Awful in every capacity of the word, avoid like a ......”

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Aug 10,2013
Minithumbdown
By: 'Unhappy'
Aug 10,2013
1 people found
this helpful
Awful in every capacity of the word, avoid like a shark-infested plague! We originally went with Benjamin Oliver but they sold part of their portfolio to Frank Innes. This is where everything went down the toilet. Ironically, the branch have lots of customer service certificates ...
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What agent could do to change your mind?
Hmmm' what could they do to help me change my mind... become a takeaway.
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“Apologies, if this prints twice - I pressed the wrong ......”

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Jan 11,2013
Minithumbdown
By: 'Tania'
Jan 11,2013
0 people found
this helpful
Apologies, if this prints twice - I pressed the wrong button... Great start, poor after service - specifically requested long-term tenants but tenants only stayed 6 months (had strict requirements and was prepared to wait for right tenant). Utilities not correctly recorded, errors during inspection and ...
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What agent could do to change your mind?
Mistakes happen but honesty goes a long way and so does courtesy - I don't appreciate being ignored or passed around especially when I am unable to just 'pop' into the branch to sort out issues! Their brochure states best possible service, but unfortunately the service I got was sub-standard and unprofessional - certainly not worth the management fees I paid - Frank Innes needs to relook at their customer service and employ dedicated, honest staff if they expect their company to be recommended by past and present clients... and in this economical climate finding replacements shouldn't be that difficult.
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“Strongly advise to not use!! This company and their property ......”

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Oct 12,2012
Minithumbdown
By: 'Anonymous'
Oct 12,2012
1 people found
this helpful
Strongly advise to not use!! This company and their property management team do not value any customer views at all. They are dishonest, unreliable, uncompassionate and very poorly ran. No one takes responsibility and they reply with very blunt and personal remarks. Finally, they say ...
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What agent could do to change your mind?
Be responsive and responsible
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Frank Innes, Derby DE1 1RN


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