Mulberry lettings
Birmingham, B17
1/5, 8 reviews
0% recommended
100% lettings valuation accuracy
60% lettings fee satisfaction



Property Features


“Con artists at their finest...”

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Sep 11,2021
Minithumbdown
By: 'Ethan'
Sep 11,2021
0 people found
this helpful
Whilst living in Birmingham I have used multiple letting agencies such as Oakmans, Broad Court and House Hunt. These companies provided an excellent professional service which always looked after the tenants rights whilst renting.

My biggest regret was using Mulberry Lettings for my latest property. Firstly, we were pressured into signing a 12 month contract for a property due to high demand and when collecting the keys we were asked to wait 2 weeks before moving in due to a mould issue. Mulberry still expected the rent too be paid. Possessions of the previous tenants remained in the property and we were told it is our responsibility to dispose of them. After much argument they organised a handy man to simply paint over the mould but once asked to remove some possessions he refused.

In addition, no health and safety protocols were administered. For example, no boiler servicing and we did not have access to all exits from the house and were told that “the keys were lost”. PAT testing was fraudulently completed by an electrician who arrived at the wrong time and could not access the property. (Mulberry only had one key which was given to myself which further raises issues concerning safety if keys are lost etc.)

The agency did not contact us regarding renewal and having enquired with other reviewers regarding this issue this seems to be commonplace with only this agency. The agency mentions no expectation to give a months notice of leaving the property, nor does the contract which was signed. In fact, Mulberry have been taking advantage of this and charging day rent when tenants do not give a months notice. After speaking with other estate agents they confirmed the typical charge for this as no more than £50. Unfortunately, Mulberry charged £200. This disproportionately affects those from lower economic status contexts as they often cannot afford to lose their deposit money for the time it takes to appeal against deposit deductions.

The receptionist consistently failed to report issues to the agents and denied receiving any notification. The customer service skills of the agents leave much to be desired. Rude and arrogant, especially when you mention their poor reviews. (PLEASE CHECK THESE AS THEY ARE THE WORST RATED ESTATE AGENT IN SOUTH BIRMINGHAM)

Never again…save your money and be protected by going to their more established competitors.
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Opening Hours
Address

Mulberry lettings
275 High Street
Harborne,Birmingham
West Midlands
B17 9QH
0121 426 3951

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 60% £625 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 0 6 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Con artists at their finest...”

Share on :
Sep 11,2021
Minithumbdown
By: 'Ethan'
Sep 11,2021
0 people found
this helpful
Whilst living in Birmingham I have used multiple letting agencies such as Oakmans, Broad Court and House Hunt. These companies provided an excellent professional service which always looked after the tenants rights whilst renting. My biggest regret was using Mulberry Lettings for my latest property. ...
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“The none payment of rent, missing monthly statements, poorly instructed ......”

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Aug 02,2017
Minithumbdown
By: 'disgruntled'
Aug 02,2017
1 people found
this helpful
The none payment of rent, missing monthly statements, poorly instructed builders, broken chairs missed on leaving inspection and problems with their BT phone/internet system were all issues we faced with Mulberry lettings. Add to this emails that mysteriously disappear into the ether, make this ...
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Comment on agent fees
typical of surrounding area.
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“We have rented many flats and have used lots of ......”

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Mar 23,2017
Minithumbdown
By: 'Pissed'
Mar 23,2017
4 people found
this helpful
We have rented many flats and have used lots of different letting agencies in Birmingham. Mulberry lettings are without doubt the worst I have come across. They are painfully inefficient, are pathological liars and have appalling communication. To get responses from them we had to ...
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“This letting agents are super rude and lazy. They regularly ......”

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Sep 16,2015
Minithumbdown
By: 'PERFECT_TENANT'
Sep 16,2015
4 people found
this helpful
This letting agents are super rude and lazy. They regularly broke the contract with myself by turning up unannounced or sending over workmen with only a 10-30 minute heads-up via email. They are now trying to force me to pay for professional cleaning after I ...
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“I have been on different agencies in Birmingham but this ......”

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Aug 15,2014
Minithumbdown
By: 'tenant'
Aug 15,2014
2 people found
this helpful
I have been on different agencies in Birmingham but this agency is the worst!! Staff were rude and takes forever to reply to emails.it takes ages to get stuff done that needed to be done in the house. I heard bad reviews about this ...
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“This company really is dire, and its staff incompetent. Throughout ......”

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Sep 03,2012
Minithumbdown
By: 'Sketel'
Sep 03,2012
2 people found
this helpful
This company really is dire, and its staff incompetent. Throughout the year, very few of the problems with the property were sorted out, including a lack of hot water (!), broken blinds (which were broken when we moved in), excessive damp and mould, and other bits ...
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“Do not rent a property through this letting agent! I ......”

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Apr 20,2012
Minithumbdown
By: 'Xtenant'
Apr 20,2012
2 people found
this helpful
Do not rent a property through this letting agent! I haven't been able to get my deposit back as they ignore emails and calls from myself and the deposit protection scheme! when we had a problem with the house they never got it sorted for ...
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“Do not use this estate agent. This office is run ......”

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Nov 22,2011
Minithumbdown
By: 'Patel78'
Nov 22,2011
3 people found
this helpful
Do not use this estate agent.  This office is run by 2 incompetent ladies. I pay them 10% every month for full management. They don't keep their end of the bargain. Nothing is done on time and needs constant chasing up!! I cannot wait until the contract ...
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What agent could do to change your mind?
Provide a decent service for the 10% you rob me of every month. You're not being asked to do something that is not in your job description!!!!!!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Mulberry lettings, Birmingham B17 9QH


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