I rented with Martin and co for 3 years. During that time I had constant problems, including the landlady just turning up because I hadn\'t been informed that she was coming round. Having used 4 previous letting agents and had no problems and always received my full deposit back, I found Martin and Co to not care about the tenant only the landlord. I had a cat and was asked to pay an extra £200 pet deposit that was not included in the deposit scheme. There were no phone calls only letters telling you when they were coming round, despite repeated requests that all visits were to be accompanied due to the cat. Contacted me by e-mail without asking whether I used that e-mail address regularly - only given to them because they insisted on having an e-mail address - did not stipulate that they were going to use it to contact me on. Very happy to let themselves in and I am fairly convinced that someone did on a number of occasions as the cat refused to come in until I had been in and checked the place. When I left, they charged for a replacement outside light because the screw had rusted and £45 for filling in a "hole" (a picture hook was put up and left). Never responded to my letter about the charges. Found all the staff unfriendly and rude (one had only known me an hour and I was called "indecisive" because I couldn\'t choose between to flats within seconds of seeing the second). Was not given the changed emergency number - and was told that my emergency wasn\'t an emergency so I didn\'t need it! (Fencing had blown over onto a public path, making the path unusable). Would never use this letting agent again and it is a shame that tenants are tied by who has the property they are after. The most appalling service I have ever encountered. AVOID - I wish that I had done some checking on them before I used them.