Jan 31,2013
By: 'G Copeland'
Jan 31,2013
2 people found
this helpful
found there advertising very mis leading as we didnt sell our house in 8 week and they didnt give us 300 pound as advertised they say money was taken of at beginning which was never mentioned also when first person who said he wanted it started messing about for example changing mortgage lenders he had 3 in all we were told to percivere as he was a serious buyer also they stopped showing people around which was a big mistake as we sat all summer with no viewers everytime we questioned this were told to percivere as he was a serious buyer and they were in contact with him on a regular basis all in all I wouldnt recommened them to anyone sold house to a buyer over road eventualy after 6 months put a board up yourselves and save 2300 pound
Was this helpful? Yes
By: Helen Bedworth
Feb 25, 2013
Thank you for the feedback and sorry that you were not satisfied with the service you received.
I apologise that there seemed to have been a lack of clarity regarding the £300 reduction from your selling fees. This was negotiated into the agreed fee and was therefore not applicable at the end of the process.
We would also like to explain that we would never knowingly mislead anyone and have made changes to our processes to prevent any confusion in the future.
We were equally disappointed and mislead by the original intended purchaser of your property. It is always frustrating when sales do not proceed to completion but unfortunately this can and does sometimes happen.
As we strive to deliver the best customer service possible, Preston Baker has now employed me as the Client Care Manager. My role is to provide vendors with regular marketing updates on properties for sale and also dedicated sales progression. This helps to identify any issues and enables us to proceed to exchange and completion in as timely fashion as is possible.
Once again, thank you for your feedback. This does allow us to improve the service we provide as we strive to be the best we possibly can.
We wish you well with your new business venture and hope that you will be very successful.

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Preston Baker

1 New St Selby
North Yorkshire

01757 291 466

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