Liverpool, L1
4.7/5, 177 reviews
90% recommended
76% sales valuation accuracy
80% sales fee satisfaction
67% lettings valuation accuracy
90% lettings fee satisfaction



Property Features

Ascend Properties | Built on Higher Standards

“Easily the worse letting agents in NW England......”

Share on :
Aug 31,2021
Minithumbdown
James Hardern
By: 'F.A.'
Aug 31,2021
15 people found
this helpful
Easily the worse letting agents in NW England, if not the entire UK.

Firstly, ignore the good reviews by new tenants. As noted in other reviews, Ascend bribe new tenants by offering to put them in a sweepstake in return for a good review here.

Once they have your signature on a lease, they don't give a toss about doing their jobs. Repairs are never carried out properly. I put up with damp plaster for months with Ascend failing to properly investigate the cause. When the lease was up I was out of there, and they took months to return my deposit. Never again.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Ascend Properties
Unit 1A, Old Haymarket, 73-89 Victoria Street
Liverpool
Merseyside
L1 6DE
0151 305 2577

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 80% £80,000 £80,000
Lettings 67% 90% £450 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 153 16 0 0 0 0 4 1
Areas covered
  • L1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

“EDIT: 5 start down to 2. During my initial visit there where ......”

Share on :
Sep 16,2021
Minithumbup
By: 'Luke'
Sep 16,2021
3 people found
this helpful
EDIT: 5 start down to 2. During my initial visit there where some clear signs of neglect from the previous tenant, and I was assured that these would be fixed before moving in. Over a week after my initial move in date I am still not living ...
read full review
Was this helpful? Yes

“Easily the worse letting agents in NW England......”

Share on :
Aug 31,2021
Minithumbdown
James Hardern
By: 'F.A.'
Aug 31,2021
15 people found
this helpful
Easily the worse letting agents in NW England, if not the entire UK. Firstly, ignore the good reviews by new tenants. As noted in other reviews, Ascend bribe new tenants by offering to put them in a sweepstake in return for a good review here. ...
read full review
Was this helpful? Yes

“I was unfamiliar with Ascend but all interact......”

Share on :
Aug 20,2021
Minithumbup
Rachel
By: 'JAbbott'
Aug 20,2021
0 people found
this helpful
I was unfamiliar with Ascend but all interactions have been great and really helpful. They are willing to help with any enquiries and always friendly on the phone. I would definitely recommend them to anybody looking to rent a property....
read full review
Was this helpful? Yes

“Service is very good and efficient. Respond t......”

Share on :
Aug 10,2021
Minithumbdown
Rachel
By: 'Ivy Wong Ka Lai'
Aug 10,2021
0 people found
this helpful
Service is very good and efficient. Respond to various questions very efficiently. Make customers feel at ease. Very nice Services in Uk....
read full review
Was this helpful? Yes

“Joseph was extremely helpful throughout the p......”

Share on :
Jul 20,2021
Minithumbup
Joseph McCorkindale
By: 'Luke'
Jul 20,2021
0 people found
this helpful
Joseph was extremely helpful throughout the process and would recommend. I look forward to moving into my new flat, thanks Joseph!...
read full review
Was this helpful? Yes

“Positive - Active and pleasant discussion wit......”

Share on :
Jul 14,2021
Minithumbdown
Rachel
By: 'SOLENE'
Jul 14,2021
0 people found
this helpful
Positive - Active and pleasant discussion with agent. Negative - No possibility to view the property on Saturdays. I noted an efficient service....
read full review
Was this helpful? Yes

“The process was super quick and super easy. J......”

Share on :
Jul 14,2021
Minithumbup
Joseph McCorkindale
By: 'James'
Jul 14,2021
0 people found
this helpful
The process was super quick and super easy. Joe was able to help with any queries I had as a first time renter...
read full review
Was this helpful? Yes

“New home...”

Share on :
Jul 07,2021
Minithumbup
Eleanor Crockett
By: 'Samuel Longson'
Jul 07,2021
0 people found
this helpful
Ascend have been great and simple with us when moving into our new home. Within a few hours we were able to have a video tour and place down our deposit. The agent we spoke to Eleanor was friendly and helpful by answering any questions ...
read full review
Was this helpful? Yes

“Amazing!! Adam McComb was a lovely gentleman......”

Share on :
Jun 28,2021
Minithumbup
By: 'Kimberley Knight'
Jun 28,2021
0 people found
this helpful
Amazing!! Adam McComb was a lovely gentleman who helped me and my partner secure our new home! Couldn’t recommended him enough!...
read full review
Was this helpful? Yes

“Great customer service, friendly and helpful!......”

Share on :
Jun 24,2021
Minithumbup
Kyle Kelly
By: 'Owen'
Jun 24,2021
0 people found
this helpful
Great customer service, friendly and helpful! Quick responses and a great viewing experience, would highly recommend to anyone in the market!...
read full review
Was this helpful? Yes

“Helpful services for getting set up, as well ......”

Share on :
Jun 23,2021
Minithumbup
By: 'David'
Jun 23,2021
0 people found
this helpful
Helpful services for getting set up, as well as for reporting any issues. Never had an issue with them and they are always available...
read full review
Was this helpful? Yes

“Excellent service. Efficient and informative......”

Share on :
Jun 23,2021
Minithumbdown
By: 'JANE GROARKE'
Jun 23,2021
0 people found
this helpful
Excellent service. Efficient and informative. Kept me up dated with the progress of the work to be carried out. Happy customer....
read full review
Was this helpful? Yes

“Superb customer service...”

Share on :
Jun 21,2021
Minithumbup
Rachel
By: 'Kane'
Jun 21,2021
0 people found
this helpful
The customer service has been superb from the start, and right through the process we have been kept up to date on the application and how it is progressing. Would recommend to anyone thinking of renting through this agent!...
read full review
Was this helpful? Yes

“Adam McComb was so helpful- absolutely nothin......”

Share on :
Jun 18,2021
Minithumbup
By: 'AO'
Jun 18,2021
0 people found
this helpful
Adam McComb was so helpful- absolutely nothing was too much to ask! I won't hesitate to use Ascend again if I should need! :)...
read full review
Was this helpful? Yes

“Good efficient agency helped me secure a yard......”

Share on :
Jun 15,2021
Minithumbup
Joseph McCorkindale
By: 'Davin'
Jun 15,2021
0 people found
this helpful
Good efficient agency helped me secure a yard in Liverpool quickly and held it for me until after the viewing. Joseph is a good rep....
read full review
Was this helpful? Yes

“Great experience Adam was amazing and very ef......”

Share on :
Jun 11,2021
Minithumbup
By: 'Kyle'
Jun 11,2021
0 people found
this helpful
Great experience Adam was amazing and very efficient in what he did for us to get our new home. Would highly recommend....
read full review
Was this helpful? Yes

“Joseph M. is a keeper!!!...”

Share on :
Jun 02,2021
Minithumbup
Joseph McCorkindale
By: 'ShaMal'
Jun 02,2021
0 people found
this helpful
I cannot commend Joseph M. enough. From my initial phone call, any negotiations, arrangement of viewings and my unreasonable requests he maintained professionalism and went above and beyond to assist! He maintained communication and kept me up to date throughout the process! Definitely employee of ...
read full review
Was this helpful? Yes

“It’s my first time to rent a house in UK. It......”

Share on :
Jun 01,2021
Minithumbup
Lucy Sexton
By: 'Rista Or'
Jun 01,2021
0 people found
this helpful
It’s my first time to rent a house in UK. It’s very nice to get the help from Lucy and Laura during the rental process....
read full review
Was this helpful? Yes

“Really friendly staff, the guy who sorted my ......”

Share on :
May 29,2021
Minithumbup
Joseph McCorkindale
By: 'Lakan'
May 29,2021
0 people found
this helpful
Really friendly staff, the guy who sorted my place out Joseph was brilliant and super quick at responding to me and happy he was there to guide me through the process . The whole process was so easy as I am moving out for the first ...
read full review
Was this helpful? Yes

“Very happy with experience so far Kyle was ......”

Share on :
May 27,2021
Minithumbup
Kyle Kelly
By: 'Katie Jones'
May 27,2021
0 people found
this helpful
Very happy with experience so far Kyle was always very helpful and quick to reply, things so far have been easy....
read full review
Was this helpful? Yes

“Quick and easy to talk to, very efficient wit......”

Share on :
May 27,2021
Minithumbup
By: 'Jonathan'
May 27,2021
0 people found
this helpful
Quick and easy to talk to, very efficient with information and communicated that information very quickly to. Was never left waiting or without a question unanswered....
read full review
Was this helpful? Yes

“Great agency...”

Share on :
May 24,2021
Minithumbup
By: 'Dorota'
May 24,2021
0 people found
this helpful
We are very happy with the services and surprised by how how smoothly they have been able to make the process. They use great communication and did everything right away and we are very grateful....
read full review
Was this helpful? Yes

“friendly and approachable and easy to communi......”

Share on :
May 20,2021
Minithumbup
Rachel
Rachel
By: 'tamara'
May 20,2021
0 people found
this helpful
friendly and approachable and easy to communicate with , response was fast and clear , and all questions were answered when asked...
read full review
Was this helpful? Yes

“Overall very happy with the service with from......”

Share on :
May 20,2021
Minithumbup
Rachel
By: 'Christine'
May 20,2021
0 people found
this helpful
Overall very happy with the service with from Rachel and Eleanor, Rachel and Mark at Ascend. Very happy with our new home....
read full review
Was this helpful? Yes

“Our agents made a stressful process easier for us!...”

Share on :
May 18,2021
Minithumbup
Joseph McCorkindale
Lucy Sexton
By: 'Maria'
May 18,2021
0 people found
this helpful
It was great to deal with both Joseph and Lucy to get our rented property and our referencing through quite quickly. We are very happy with the communication that we had with them. They made a stressful process easier for us. Thank you both!...
read full review
Was this helpful? Yes
Staff picture Kyle Kelly
(49)
Staff picture Amanda Field
(43)
Staff picture Oliver Sacks
(2)
Staff picture Joseph McCorkindale
(43)
Staff picture Adam Stephenson
(25)
Staff picture Lucy Sexton
(23)
Staff picture Faye Newton
(19)
Upload your photo Jessica
(14)
Staff picture Fiona Trigg
(14)
Upload your photo Rachel
(11)
Staff picture Mark Lewin
(4)
Upload your photo Paul Mcintyre
(3)
Staff picture Nicole Moore
(1)
Staff picture Lora Barker
(15)
Staff picture James Hardern
(9)
Staff picture Eleanor Crockett
(4)
Staff picture Adam Mack
(0)
Staff picture Stephanie Bates
(0)
Staff picture Robyn Young
(3)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 7:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 10:25 AM 21/06/2017 by Alexandra

Awards won by Ascend Properties, Liverpool L1 6DE


As Seen On

Get in touch with

Ascend Properties

Branch - Liverpool, L1