Tuffin and Wren have changed our very negative view of the property industry for life!
The agents we dealt with were human. They appreciated not only the timelines of the moving process but also that they were dealing with real people, with real lives.
We had 6 agents around to all value our property with a view to selling it ASAP. Tuffin and Wren sent Sophie, who was efficient, on time and very knowledgeable about the highs, lows and legalities of buying and selling. Most of the agents valued our property at the same price, including Tuffin and Wren. From the minute Sophie (our agent) walked in she had in her mind several potential buyers because her key to success is really getting to know her clients. Everyone can say they people on their books but that is very different from actually knowing what makes your buyers tick. During our initial meeting Sophie asked some very key questions. "Why do we love living here? Why were we moving? What was it like to live here?' No other agent was interested in their buyer's future experience, past completion.
Our property was on the market for 4 days before we had an offer for the asking price! Delighted we accepted. Due to unfortunate personal circumstances our buyer was unable to continue with the purchase but before we had time to panic Sophie had lined up another offer for the asking price!
From start to finish Sophie remained our constant contact and stayed on top of solicitors, and other buyers in our chain which I'm sure was why our sale went so smoothly. No move is without stress and anxiety especially when you are dealing with toddlers, dogs, cats, early pregnancy and leaving London. What makes Tuffin and Wren so different from the other agents we have met and worked with over the years, is that their actions, efficiency and dedication to completion put our interests as as family and as sellers first. When stress and problems did occur (as they do with any sale) they were dealt with calmly and negotiations were diplomatic and discussed fairly with all parties and leading to quick resolutions.
Other friends who have sold their houses through Tuffin and Wren have also talked of similar positive experiences, dealing with other Tuffin and Wren agents.
Our lasting feeling was if only all estate agents could adopt this humanistic and highly professional approach to buying and selling houses, perhaps there would be more happy 'moving house stories'.
We would happily recommend the Tuffin and Wren to family and friends and if we still lived in London would most definitely use them again ourselves.