1 Star Review
Dec 26,2019
By:
'Cintia'
Dec 26,2019
Branch: Croydon, 263 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CR0
Branch: Croydon, 263 High Street
Lettings (as a Tenant)
Postcode: CR0
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One start is way too high to describe this agency!
I honestly have no idea how people have 5* experience!
We had to deal with a leak for over 6weeks!!!
At first I was flooded trough the fire alarm. Then they said it has been sorted. A week or two after I had a massive leaking spot on my ceiling. They been sitting on the issue for 2weeks! When I had to collect water in plastic containers and my carpet was sokaig wet, I kicked off and started to change the tone of my voice as nothing happened! Magically they had someone available immediately. The contractor then said the water is coming from the roof. Keep in mind, my room was like a cave still! Then again, when we called them with less patience, they had someone available straight away. Now I have 3 massive holes on my ceiling, hot water dripping down to my room!! At Christmas time!!!! 3 massive holes!!! I was sleeping by looking up the pipes! I went away for 1day and a half so at least I don't have to see the holes and listening to the dripping sounds all day long! I came home to a choking, strong smell coming through the holes, while hot water is dripping! My carpet is soaking wet as well as the base of my bed. They can't deal with our issue because it's Christmas?! Excuse me?! But you expecting people to pay full price for this kind of service?! Zero but absolutely zero empathy, they won't do anything unless you get angry and lose your sh@*.
I don't even want to mention the beginning of this journey as the move in was awful too! All the mistakes they can make they will do! Everything that can go wrong it will do because they don't care at all! Issues should never escalate to the point when your place is not suitable to stay in anymore but because it's not their property, they just like to wait as long as possible! I hope I'll never have to deal with them again! Absolutely ridiculous!
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