Do not use this company. I have had tenancy agreement written 4 times and still not right. The tenants contract is not signed. They kept the deposit and first 3 months rent, causing me to have bank charges and mortgage arrears and no doubt a bad credit rating. The tenants had paid their rent and this caused us to issue threatening letters to the tenants over the rent that they had paid but dexters had not passed on to us. They charged us for 12 months commission, even though the tenants are now moving out after 6. They charged us for management fees when it was let only. When i remind them they still do it again on the basis that it is an automated service. Not sure if the tenants can get their deposit back, as they are giving us all the run around.