Jan 30,2013
Jan 30,2013
8 people found
this helpful
Just been reading threw the reviews... I can relate to near enough all the bad ones!! i think the staff are hopeless and do not help!! also i find them to be very cheeky down the phone aswell... Have been staying in my flat for over three month now with a broken boiler / no hot water / verry bad dampness in the kitchen ... this is now forming to mould witch is making the worst smell ever!! my five year old daughter is not allowed to stay as the dampness goes for her asthma!! i have had countless cowboys out to say they have fixed things only to find out five hour later it is not fixed ...Then back on to the phone to fineholms to get told it is fixed and baseically i am talking rubbish NOT HAPPY!!!!
What agent could do to change your mind?
get things fixed on time and if they send ppl out please send out ppl that know what they are doing!! also if they did not seem so arrogant over the phone as they are not the ones staying in a heep!!
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Was this helpful? Yes
By: Ellen
Feb 06, 2013
Unfortunately, sometimes things happen which are out-with our control. In this particular case, the landlord opted to use his own tradesmen to carry out repairs. Unfortunately, the boiler has failed several times over the past 3 months and each time a contractor has attended. I'm pleased to note that it is now fully functional. Furthermore, although the landlord commissioned a specialist report regarding the problems in the kitchen and has determined the cause to be condensation, the landlord has agreed to arrange for the room to be treated with damp seal and re-painted at his expense.
If you wish to contact ellen.hamilton@fineholm.co.uk, I will be happy to investigate your complaint regarding Fineholm Staff.

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114 Union Street Glasgow
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G1 3QQ

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