Communication all the way along has been excellent. We have found them approachable and friendly at all times. As first time landlords we feel that they advised us well and helped us with regard to getting the property ready to rent and arranging for a thorough inventory. Their tenancy agreement appears well thought out, including clauses about ventilation. They have just carried out their fiirst inspection and fed back to us promptly. There was a delay in getting the utilities transferred to the new tenant, which is the only reason that we have not rated as excellent.