Properties Glasgow - Infiniti Properties
Jan 29,2013
Jan 29,2013
2 people found
this helpful
Greenock branch.
I took up employment with IBM Greenock in August 2009 - IBM has a deal with Castle Estates which means CE receives a truckload of international new starts and provides them with the worst service and properties possible.
Staff is very nice right until you sign the contract. I can confirm that they send contractors with keys entirely unannouced. I have lived in the area ever since and strangely am yet to meet a single person who has received their entire deposit back - I felt pretty cheated when the pristine condition I returned the flat to them in was enough to warrant a carpet cleaning bill for over £340 - Especially surprising when you consider that the only room with carpet was a sort of office/ storage room with 10 sqm at most.
Crooks and thieves, happy to think the worst of people or a least make people feel both treated unfairly and rudely.

If you are taking up employment with IBM and you\'re a foreigner: Please try not to rent through Castle Estates. Move to Largs (which is nicer anyway) and rent from Acre Lettings or a private landlord.
In fact, if you\'re a foreigner and are about to take up employment with IBM Greenock - don\'t. One hand washes the other, said one con artist to another.
What agent could do to change your mind?
Being respectful, answering to queries and executing repairs swiftly, not breaking into the house without notice and giving at least SOMEONE a deposit back wholly
Was this helpful? Yes
By: Castle Estates
Feb 01, 2013
Reading the review it would appear that you not only have an issue with Castle Estates but Inverclyde as a region. Castle Estates has no arrangement with any employer in the Area and only a handful of tenants working for IBM. If you feel thare is any impropriety you should raise this with IBM direct or Strathclyde Police. It should also be noted that the majority of our Landlords no longer wish to take on IBM employees due to them appearing to have a culture of non payment of rent and damage to their properties.

With regards to your specific comments we would respond as follows:-

There is shortage of properties available in the area and we can only show the ones available when you arrive. If you were not happy with them then there was no obligation to proceed. In any event we are known locally for having a good quality of stock and find your comments contradictory to the norm.

It is our standard policy not to enter properties without the consent of the tenant. If we give out keys it is only to access to carryout repair work requested by the tenant of a Gas Safety check

Your deposit was protected by the TDS and we therefore could not with hold any monies without your consent. We also feel you are confusing rent arrears with cleaning issues and stating you received a cleaning bill of £340 is incorrect.

We are sorry you did not enjoy your 3 year stay in Greenock with IBM, however your issues should be taken up directly with them.

Finally we have a recognised complaints procedure which is available at any time and we are disappointed thet we have not been given an opportunity to resolve you issues face to face.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review. PLEASE NOTE! This is not the page to leave a new review of Castle Estates Office 23! To leave a new review of Castle Estates Office 23, please click the link below !
Write a review for Castle Estates Office 23

(optional) upload photographs,images,youtube video or .pdf files to support your review

Castle Estates

14 Union Street Greenock, Paisley

01475 632887

Opening hours