I have recently tried to take a Property from this agency. First of all, the agency fees was note mentioned to me, even I asked for the same over Phone. They told me that they would let me know later. Once I got the good faith document from them. It indicates that I need to pay 600 GBP as the agency fees. All the other agents are charging much less than them. which is in range from 350 to 400. Then they said they would consider reducing the agency fees once I will provide some commitment to take the property. Once I reached there office, it was told to me that it is not possible for them to do so. So I have to agree to pay the fees. Then after few days, I got a call saying that the property is no longer available to be on rent now. This is quite ridiculas, that once you get the documents signed, later it was told that property is no longer available.... More over too many lies ... I know that they would have kept the money with them if I would have withdrawn to rent the property after signing the good faith document.
What agent could do to change your mind?
First of all tell the truth upfront. Secondly provide some compensation, in case they fail to provide property on rent even after agreeing for the same.