From the very start i felt like \'just a number\'. Hurrying up phone call conversations and keeping them brief. very little correspondance from them (2 letters) which stated the fees. I had to constantly chase them up even though i was to recieve this email and that email. the missives had the wrong details of the property on them \'view instead of court\'. I had to chase them up to ensure they recieved the paperwork ok. I even had to call them repeatedly to find out how much i was to transfer and into what account. i was infromed by mr ivan ralph that i would have to pay stamp duty on my shared equity off £119950 (total value of the house is £149950). After the missives were signed i was then informed that i did have to. THEN i had to chase them up on the hand over day to see if the funds had been paid on time! A TRULY SHOCKING EXPERIENCE!