We were looking for a flat for our Daughter and contacted Outlook via web initially. A flat was found and Jay the agent was very helpful in discussing her needs and objectives. After an initial property fell through he seemed to increase his efforts in finding the right place and it was resolved quickly and professionaly. We would have no hesitation to recommend him and his office, but visit and build a personal contact would be my suggestion. The next step will be to buy in the area and we shall speak to them.