Westcliff, Westcliff-on-Sea, SS0
4.7/5, 244 reviews
87% recommended
100% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“I rented a property from them for 2 years. When I ......”

Share on :
Sep 11,2012
Minithumbdown
Adam Reed
By: 'reedsuck'
Sep 11,2012
1 people found
this helpful
I rented a property from them for 2 years. When I moved in the property had just been refurbished and looked great. About 3 weeks later the property began showing signs of mould. I told the agents straight away and they said they'd 'get onto it'. After a visit to the property about 2 months later they have me a dehumidifier and told me to have it on constantly, offering no compensation for the amount of electricity it would use. This didn't get rid of the mould. About 1 year into my tenancy they installed a small vent in the bedroom wall. This helped temporarily but did not get rid of the mould. The built in wardrobe was unusable. The bedroom was so damp that the bottoms of my drawers fell through, all clothes an papers got damp. My bags and hats were ruined and I was offered no compensation in return. Nothing more was done about the living conditions of the flat, despite my regular emails and complaints. About 2 months before the end of my tenancy the damp had affected the bedroom and windows so severely that when it rained heavily water would stream in through various cracks. My laptop was broken due to it practically raining inside down one side of the room. When I asked for this to be paid for they said it should be down to contents insurance. They declined my request of a reduced rent price (asked for purely because the living standards of the property were definitely not to the standard they should be).
The service of this company is abysmal. The manager, Adam Reed, was always 'out of the office' or 'on the phone' and never called me back. The few times I did manage to speak with him he was extremely patronising. I was charged with a late fee for my keys despite not being aware or informed this would happen (they were 2 days late). When I said I had no idea about this he said "I shouldn't have to spoon feed you"... You should if you're trying to charge me £50 over it. When I argued against paying the fees Adam's exact reply to my argument was 'I disagree, therefore you will be paying the fee'. In my opinion that's a highly unprofessional and unsupported answer.
Overall I feel these letting agents are useless and don't care at all for their tenants or the standard of their property after you've signed that contract. I am now in my third rented property and have not experienced anything like this from either of the other agents. Terrible service.
What agent could do to change your mind?
Answered my calls, done something about the terrible black mould all over the walls, given compensation/reduced rent for the many possessions ruined, not been rude/patronising when dealing with me, sympathised with my problems rather than ignoring me and my many emails.
Attached Filesnbsp;
Was this helpful? Yes
By: ceegee
Mar 13, 2013
so glad i found this comment i to live in one of their quick fix and over charged property's i have recently had a run in with Adam Reed myself this guy should be locked up in my view he made me feel threatened and i am worried that this guy has a key to my property as a woman living on my own i feel violated this guy is rude creepy and very obnoxious and in the case of the customer is always right sorry this guy intimidates you beyond belief people steer clear propertys are damp quick fix dangerous be warned

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Reed Residential
431-435 London Road
Westcliff-on-Sea
Essex
SS0 7HU
01702 606888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 97% £25,000 £12,000,000
Lettings 97% 95% £280 £3,072
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
38 3 116 22 23 3 14 0 21 4
Areas covered
  • SS1
  • SS2
  • SS3
  • SS0
  • NG1
  • NG7
  • B29
  • b30
  • ca20
  • ss9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA TDS Move With Us
Latest Properties
Images & Videos

“REED Residential Ltd, a Property company is j......”

Share on :
Mar 25,2024
Minithumbup
Zoe
Benjamin
By: 'KAYODE'
Mar 25,2024
1 people found
this helpful
REED Residential Ltd, a Property company is just excellent. Three of the staff members who attended to me were superb, namely Ben, Zoe and Emily. My request was initially attended to by Ben. He was so polite and dedicated. Ben is is very customer friendly ...
read full review
Was this helpful? Yes

“I have dealt with Adam and Michelle with our ......”

Share on :
Mar 24,2024
Minithumbup
Adam Reed
By: 'Thorpe bay'
Mar 24,2024
0 people found
this helpful
I have dealt with Adam and Michelle with our freehold block they have been a breath of fresh air...
read full review
Was this helpful? Yes

“We really appreciate the exprience and commun......”

Share on :
Mar 11,2024
Minithumbup
Zoe
By: 'Terrence Gumiremhete'
Mar 11,2024
0 people found
this helpful
We really appreciate the experience and communication from Zoe Bailey...
read full review
Was this helpful? Yes

“Zoe have been so friendly and take the rent s......”

Share on :
Feb 29,2024
Minithumbup
Zoe
By: 'Kafayat'
Feb 29,2024
1 people found
this helpful
Zoe have been so friendly and take the rent so easy and we happy through out the transactions. Thank you Zoe...
read full review
Was this helpful? Yes
By: Kafayat
Feb 29, 2024
View all comments (1)
Zoe is a wonderful staff, she works speedily on our transactions and we are so delighted about this. ...

“Pleased with service provided...”

Share on :
Feb 24,2024
Minithumbup
Zoe
Tyrone
By: 'Andy'
Feb 24,2024
0 people found
this helpful
Kept us informed of viewings etc at all times. Pleased with service so far. Landlord...
read full review
Was this helpful? Yes

“Disgusted...”

Share on :
Feb 22,2024
Minithumbdown
By: 'Tasmin'
Feb 22,2024
0 people found
this helpful
This review is a bit long winded but, I would advise anyone wishing to do any business with Reed Residential to fully read it. My stepdaughter rented a house in Southend on Sea managed by Reed Residential. In December last year they gave her 1 months ...
read full review
Was this helpful? Yes

“Emily has been excellent for us over the peri......”

Share on :
Feb 21,2024
Minithumbup
Emily
By: 'Alex'
Feb 21,2024
0 people found
this helpful
Emily has been excellent for us over the period of our tenancy. She has been a constant source of communication when some communication has been lacking from our landlord, and has done her best to resolve any issues we have had. We cannot thank her ...
read full review
Was this helpful? Yes

“Zoe was so nice to us, if there was 10 star......”

Share on :
Feb 10,2024
Minithumbup
Zoe
By: 'Trust'
Feb 10,2024
1 people found
this helpful
Zoe was so nice to us, if there was 10 stars I would give it to Reed...
read full review
Was this helpful? Yes

“My first time renting out a flat...”

Share on :
Jan 10,2024
Minithumbup
Tyrone
Adam Reed
By: 'Steve'
Jan 10,2024
0 people found
this helpful
This was my first time renting out a flat The people at Reed made it very easy and we're very friendly. I woul thoroughly recommend them to 'newbies'....
read full review
Was this helpful? Yes

“I'm rating five star because was helpful and ......”

Share on :
Dec 20,2023
Minithumbup
Emily
Zoe
By: 'Irena'
Dec 20,2023
1 people found
this helpful
I'm rating five star because was helpful and friendly and quickly...
read full review
Was this helpful? Yes

“So pleased with the service provided to me by......”

Share on :
Nov 25,2023
Minithumbup
Tyrone
By: 'Sandie'
Nov 25,2023
0 people found
this helpful
So pleased with the service provided to me by REED Residential, in particular negotiator Ty who handled my very protracted and problematic house sale and purchase with calm professionalism, keeping me in the picture at all times, and helping to ensure everything ran as smoothly ...
read full review
Was this helpful? Yes

“We recently let our property through Reed Res......”

Share on :
Nov 03,2023
Minithumbup
Tyrone
Zoe
By: 'Hamletts Ltd'
Nov 03,2023
1 people found
this helpful
We recently let our property through Reed Residential. Both Tyrone and Zoe were very helpful and kept us updated through the whole process. Belle was also great help. Would definitely recommend Reed Residential....
read full review
Was this helpful? Yes

“Happy Customer!...”

Share on :
Oct 27,2023
Minithumbup
Tyrone
By: 'Lee Moulton'
Oct 27,2023
1 people found
this helpful
Despite the fact that my sale took longer than anticipated due to legal issues, I was very happy with Ty’s attention to detail and persistence in getting hurdles sorted....
read full review
Was this helpful? Yes

“Despite not having the best landlord Adam Ree......”

Share on :
Oct 26,2023
Minithumbup
Adam Reed
By: 'J Akosa'
Oct 26,2023
0 people found
this helpful
Despite not having the best landlord Adam Reed made special effort to communicate well and quickly, I would definitely work with Reed Residential again in the future....
read full review
Was this helpful? Yes

“Zoe and Belle were amazing! Very professional......”

Share on :
Oct 12,2023
Minithumbup
Zoe
By: 'lidia'
Oct 12,2023
0 people found
this helpful
Zoe and Belle were amazing! Very professional and kind. Many thanks. Lidia...
read full review
Was this helpful? Yes

“I couldn't recommend them more...”

Share on :
Oct 09,2023
Minithumbup
Tyrone
By: 'Charlie'
Oct 09,2023
0 people found
this helpful
I have recently dealt with Belle and Ty at Reed residential Southend / Westcliff branch and I found them to be lovely ,friendly kind and really professional and very helpful , I couldn't recommend them more....
read full review
Was this helpful? Yes

“First Class Service....”

Share on :
Oct 03,2023
Minithumbup
By: 'Happy'
Oct 03,2023
0 people found
this helpful
From the moment I made an enquiry to the point I took up my tenancy,I had the utmost in respect of professionalism,dedication and devotion to the client. An excellent service from start to finish. Thanks to you all at Reed Residential of Westcliff....
read full review
Was this helpful? Yes

“I have had the pleasure of working with Sas......”

Share on :
Sep 29,2023
Minithumbdown
Sasha
By: 'James'
Sep 29,2023
0 people found
this helpful
I have had the pleasure of working with Sasha Green, the property manager at Reed Residential, for my property in Westcliff on Sea. As a novice landlord, I was navigating the complex world of selective licensing with the council, and Sasha's expertise and service have ...
read full review
Was this helpful? Yes

“Blown Away...”

Share on :
Sep 29,2023
Minithumbup
Zoe
Tyrone
By: 'anonymous'
Sep 29,2023
0 people found
this helpful

"I had a great experience working with Zoe, Ty and Belle at The Reed Residential Lettings team. They have been letting properties for 30 years and it shows through their efficiency, knowledge and quick turnaround time. I was very impressed with the technology they used ...
read full review

Was this helpful? Yes

“Outstanding Service...”

Share on :
Sep 28,2023
Minithumbup
By: 'thomas'
Sep 28,2023
0 people found
this helpful
I'm writing this review to recognize the excellent service I've received from Tommy Hart, property manager at Reed Residential. Over the past year living in my rental home managed by Reed, Tommy has gone above and beyond to address any issues or concerns I've had. ...
read full review
Was this helpful? Yes

“I can't say enough good things about Zoe and ......”

Share on :
Sep 14,2023
Minithumbup
Zoe
By: 'Trevor'
Sep 14,2023
0 people found
this helpful
I can't say enough good things about Zoe and Belle at Reed Residential Lettings. House hunting can be a real headache, but these two made it a breeze. They're like the dream team of the rental world! First off, they really took the time to ...
read full review
Was this helpful? Yes

“I was helped by Zoe Bailey , Belle , and othe......”

Share on :
Aug 04,2023
Minithumbup
Zoe
By: 'Wayne Mike Nyakabau'
Aug 04,2023
0 people found
this helpful
I was helped by Zoe Bailey , Belle , and other gentleman i don't remember his name i found him at the property the first i viewed the property he was very friendly. What i can say to these people mentioned above reed you have important asset ...
read full review
Attachments

Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Was this helpful? Yes

“You have been very kind and generous with our......”

Share on :
Jul 25,2023
Minithumbup
Emily
Sasha
By: 'Bisoye'
Jul 25,2023
0 people found
this helpful
You have been very kind and generous with our requests and I'm grateful to have had you as a property manager. I appreciate your hardwork and unrelentless efforts over my flat mates and I. It was an honor and and pleasure....
read full review
Was this helpful? Yes

“Emily was excellent. Attentive and responded ......”

Share on :
Jul 04,2023
Minithumbup
Emily
Sasha
Jul 04,2023
0 people found
this helpful
Emily was excellent. Attentive and responded quickly to any queries that we had. Thank you for all of your help and settling us into our new flat so seamlessly....
read full review
Was this helpful? Yes

“The staff have been excellent! My property ma......”

Share on :
Jul 04,2023
Minithumbup
Emily
Sasha
By: 'Helen'
Jul 04,2023
0 people found
this helpful
The staff have been excellent! My property manager, Emily Golding, was always very helpful. While I did have issues with keys, everything else was resolved quickly and professionally....
read full review
Was this helpful? Yes

“Reed properties deserve high praise for the w......”

Share on :
Jul 03,2023
Minithumbup
By: 'Tichaona'
Jul 03,2023
0 people found
this helpful
Reed properties deserve high praise for the way they handle their clients. They are not biased or prejudiced and they made my search for an apartment very easy, from viewing to documentation, to payment and moving in. No hidden costs. The staff is very friendly ...
read full review
Was this helpful? Yes

“Reed Residential made our search for rental a......”

Share on :
Jul 02,2023
Minithumbup
Tyrone
By: 'Zebron'
Jul 02,2023
0 people found
this helpful
Reed Residential made our search for rental accommodation very simple....
read full review
Was this helpful? Yes

“I could move in to the property within one we......”

Share on :
Jun 30,2023
Minithumbup
Tyrone
Zoe
By: 'inomi'
Jun 30,2023
0 people found
this helpful
I could move in to the property within one week of the viewing due to the efficient and friendly service of the Reed residential. Really appreciate their service....
read full review
Was this helpful? Yes

“No Answers...”

Share on :
Jun 30,2023
Minithumbdown
Adam Reed
By: '447B'
Jun 30,2023
2 people found
this helpful
I have been living in a property managed by Reed now since October 2022, in that time I (along with the others in the block) have had to chase, chase and still get no answers from Reed. Email, phone call or whatsapp and still ignored. I ...
read full review
Was this helpful? Yes

“I have recently bought a property with Reed R......”

Share on :
Jun 06,2023
Minithumbup
By: 'Siren Uludag'
Jun 06,2023
0 people found
this helpful
I have recently bought a property with Reed Residential and had a great experience. Keith was super helpful throughout the process. He was very responsive and always available to answer any questions I had. He was professional, friendly, and genuinely interested in helping me find ...
read full review
Was this helpful? Yes
Staff picture Adam Reed
(46)
Staff picture Emily
Staff picture Zoe
(19)
Staff picture Tyrone
Staff picture Sasha
(13)
Staff picture Benjamin
Staff picture Tommy
Staff picture Pete
Staff picture Nick
Staff picture Ben
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:58 PM 13/09/2023 by allAgents

Awards won by Reed Residential, Westcliff-on-Sea SS0 7HU



Get in touch with

Reed Residential

Branch - Westcliff, Westcliff-on-Sea, SS0