0% lettings valuation accuracy
50% lettings fee satisfaction
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Jul 21,2021
Jul 21,2021
2
people found
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ust thought I would share my experience with Margaret Duffus Leasing on here because I really feel that I have been treated unfairly and was discriminated against. I did not expect to encounter such disrespectful and hateful behaviour at a property viewing.
I arranged to view a beautiful flat in the area, where I have recently got a new job. There were no issues when I called to arrange a viewing to which I had asked my daughter to accompany me on the day, I didn't realise that I had to inform the agency that I would be coming with someone else, which was a mistake on my part.
During the viewing myself and my daughter were treated appallingly, I was told several times that we and our behaviour was "strange", spoken to in a condescending tone. She kept repeating the word "strange". I am not sure of realtor said as she was mumbling and it was hard to understand her, she was extremely unprofessional and her demeanour was condescending.
My daughter is exempt from wearing the face mask due to anxiety and distress it causes her. The realtor has asked to see an exemption card, and as my daughter showed this to her, she said "I thought only England can be exempt".
I am not sure what she meant exactly but I would strongly advise to educate this person of the current regulations and restrictions, which can be found on gov.co.uk. My daughter tried to say that it is due to a personal matter, my daughter did not feel the need to have to explain this personal matter of her mental health to a stranger.
This is absolutely discrimination.
Myself and my daughter left the viewing feeling shocked and still cannot believe that we were treated as if we were absolutely beneath this person who was just showing us a property. This has caused myself and my daughter a lot of anxiety today.
Anna
I arranged to view a beautiful flat in the area, where I have recently got a new job. There were no issues when I called to arrange a viewing to which I had asked my daughter to accompany me on the day, I didn't realise that I had to inform the agency that I would be coming with someone else, which was a mistake on my part.
During the viewing myself and my daughter were treated appallingly, I was told several times that we and our behaviour was "strange", spoken to in a condescending tone. She kept repeating the word "strange". I am not sure of realtor said as she was mumbling and it was hard to understand her, she was extremely unprofessional and her demeanour was condescending.
My daughter is exempt from wearing the face mask due to anxiety and distress it causes her. The realtor has asked to see an exemption card, and as my daughter showed this to her, she said "I thought only England can be exempt".
I am not sure what she meant exactly but I would strongly advise to educate this person of the current regulations and restrictions, which can be found on gov.co.uk. My daughter tried to say that it is due to a personal matter, my daughter did not feel the need to have to explain this personal matter of her mental health to a stranger.
This is absolutely discrimination.
Myself and my daughter left the viewing feeling shocked and still cannot believe that we were treated as if we were absolutely beneath this person who was just showing us a property. This has caused myself and my daughter a lot of anxiety today.
Anna
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Latest Reviews
31st Mar 2022
reviewed by 'Kirsten'
24th Nov 2021
reviewed by 'Jessica'
21st Jul 2021
reviewed by 'ANNA'
28th Oct 2019
reviewed by 'Matthew'
3rd Oct 2017
reviewed by 'Chloe'
11th Jul 2017
reviewed by 'Amanda'
Opening Hours
Address
Margaret Duffus Leasing
52 Bon Accord Street
Aberdeen
Aberdeen City
AB11 6EL
01224 810131
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £330 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 31,2022
Mar 31,2022
1
people found
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I am writing this review as I feel that my experience with this company seems to be a repetitive ongoing process experienced by others. Margaret Duffus, at first is a highly professional company that excels at getting you a rental property, the issues start to ...
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Nov 24,2021
Nov 24,2021
5
people found
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At the beginning of our tenancy I never would have thought I’d be writing this review because everything was carried out so professionally initially. I wish I had read these reviews before going ahead with the tenancy because as soon as we handed in ...
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Jul 21,2021
Jul 21,2021
2
people found
this helpful
this helpful
ust thought I would share my experience with Margaret Duffus Leasing on here because I really feel that I have been treated unfairly and was discriminated against. I did not expect to encounter such disrespectful and hateful behaviour at a property viewing.
I arranged to ...
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Oct 28,2019
Oct 28,2019
2
people found
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I have now had 3 properties leased via Margaret Duffus Leasing. Never had any significant issues and are fast and efficient in response to maintenance issues....
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Oct 03,2017
Oct 03,2017
5
people found
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As with other reviews, this letting agency are sweet as pie when you are a tenant. The pre move in inventory and move out inventory are done to completely different standards, thus trying to claim money from your deposit which is wholly unjustified. When trying ...
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Comment on agent fees
Agents fees I don't recall however, when my property was relisted, there was a staggering difference in rental price! mine was incredibly high compared to what was being asked.
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Apr 26, 2018
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When a problem arises in the property instead of contacting a professional trades person they bring in a 'handy man' to do a half finished job to save costs. They will do anything to save a few quid. Cowboys ...
Jul 11,2017
Jul 11,2017
3
people found
this helpful
this helpful
I'm not someone who leaves reviews, but I will definitely be reading reviews from now on. Booked a viewing for a flat that this company had available for 9.45 am. Got there in plenty of time across the other side of Aberdeen. Waited until 9.55 am and ...
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Mar 20,2017
Mar 20,2017
4
people found
this helpful
this helpful
I was former client of this state agency. This state agency at the end of the contract tried to take money for my deposit, saying the flat was not well cleaned. I was charged for hours of cleaning where I had to pay £18. 25 per hour. ...
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Feb 05,2015
Feb 05,2015
3
people found
this helpful
this helpful
Called the leasing company to schedule viewing to the above mentioned property, agent confirmed booking for 5th 12 noon. I drove all the way from Ashgrove Road to Kingswell, waited outside the property till 12:30 noon and no one turned up from agency. Finally called them to ...
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What agent could do to change your mind?
Don't want to waste further time in this column.Attached Filesnbsp;
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No fees information available
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Last updated at 10:04 AM 03/07/2018 by allAgents
