Firstly, I learned that it is so important to register your details and list your requirements, however \'picky\', with the agent in order to not miss out on your ideal home! Our house was s.t.c. so we were in a good position to buy and would need somewhere quite quickly. Jordon called me immediately to tell me about the bungalow. He knew from our details we needed somewhere "user friendly", and his vendors required a quick sale. We made an appointment with Jordon to view. Our decision was made overnight. Neither myself nor my husband had purchased a property for over 20 years. Being out of touch with the "system" I was assured by Jordon and Caroline that if I had any questions not to hesitate contacting them...and I did have plenty of questions! I was kept fully informed of procedures and timescales etc. without being made to feel a nuisance or out of touch! I can\'t thank Jordon enough for that initial phone call! In our case, timing has been everything. Thank you Jordon (and Caroline!).