OpenRent
London, W1D
2.2/5, 27 reviews
22% recommended
56% lettings valuation accuracy
65% lettings fee satisfaction



Property Features


“Unprofessional agents who don't show up for p......”

Share on :
Jul 20,2021
Minithumbdown
By: 'Liam Price'
Jul 20,2021
0 people found
this helpful
Unprofessional agents who don't show up for pre agreed viewings, staff have no knowledge of the properties being viewed. I won't be using them again.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

OpenRent
39 Great Windmill Street
London
Greater London
W1D 7LX
020 3322 2733

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 56% 65% £360 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 11 0 4 0 0 0 0 0 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Warning....”

Share on :
Nov 10,2021
Minithumbdown
By: 'Private Landlord'
Nov 10,2021
0 people found
this helpful
Warning.. all they are doing is to promote their own business. 1. sending many emails to tenants asking them to join their rent scheme 2. sending email in behalf of the landlords 3. pressurising tenants to pay "deposit" without landlords permission, you get bad tenants paying a deposit ...
read full review
Was this helpful? Yes

“Good luck if you need any customer service...”

Share on :
Sep 28,2021
Minithumbdown
By: 'user27'
Sep 28,2021
0 people found
this helpful
Creating an advert is easy enough, and the sysem to set out requirements is clear and helpful. But if you need any customer sercive from them then good luck, because it's pretty much worse than non-existant, it's full of false promises - the Landlord customer ...
read full review
Was this helpful? Yes

“Unprofessional agents who don't show up for p......”

Share on :
Jul 20,2021
Minithumbdown
By: 'Liam Price'
Jul 20,2021
0 people found
this helpful
Unprofessional agents who don't show up for pre agreed viewings, staff have no knowledge of the properties being viewed. I won't be using them again....
read full review
Was this helpful? Yes

“Pathetic, take 45 quid for a gas certificate,......”

Share on :
Jul 07,2021
Minithumbdown
By: 'Paula'
Jul 07,2021
1 people found
this helpful
Pathetic, take 45 quid for a gas certificate, ten days later refund it, no explanation, nothing why take money if can't do service...
read full review
Was this helpful? Yes

“OpenRent will not protect your money AVOID!!!...”

Share on :
Jul 05,2021
Minithumbdown
By: 'Deyan'
Jul 05,2021
4 people found
this helpful
OpenRent will not protect your money!!! This website gives you false sense of security. They tell you that they will protect your holding deposit and you will pay the first rent and deposit to their website but when you actually have a problem, they behave ...
read full review
Was this helpful? Yes

“OpenRent support greedy landlords only...”

Share on :
May 25,2021
Minithumbdown
By: 'zigzag'
May 25,2021
6 people found
this helpful
Open Rent website is the breeding ground of greedy, unprofessional idiots-landlords. The website does everything to attract them as much as possible to this platform. They support these brazen property owners making everything for their favour - contract, teams and conditions and nothing for tenants. ...
read full review
Attachments

Review file
Was this helpful? Yes

“DO NOT USE This company is terrible!!!!!...”

Share on :
Apr 21,2021
Minithumbdown
By: 'Dan'
Apr 21,2021
3 people found
this helpful
DO NOT USE This company is terrible, Failed me and my partner, So we got a guarantor that owns her own house with over 20k savings and perfect credit and still failed. AVOID AT ALL COST!!!!!!!...
read full review
Was this helpful? Yes

“Paid 26 pounds for a month..and the room I wa......”

Share on :
Jan 24,2021
Minithumbdown
By: 'Eric'
Jan 24,2021
3 people found
this helpful
Paid 26 pounds for a month..and the room I was advertising was the best value for money in area. Got just six responses none of them any good.. I got more response from an advert in a local shop window...
read full review
Was this helpful? Yes
By: Barry Turner
Apr 13, 2021
View all comments (1)
Openrent is aimed at landlords renting whole properties not bedsits. People aren’t looking for cheap on Openrent they’re looking for studio flats with minimum £700 a month. You should use SpareRoom instead ...

“Open Rent have AWFUL Communication Skills. It......”

Share on :
Jan 23,2021
Minithumbdown
By: 'Emma'
Jan 23,2021
2 people found
this helpful
Open Rent have AWFUL Communication Skills. It took over 40 emails and 10 days for them to correct a simple admin error! The system is good if no problems but soon as there's an issue then you're in trouble with this lot. Incompetent, slow, unable to read ...
read full review
Was this helpful? Yes

“Would not recommed at all, i have lived all o......”

Share on :
Oct 08,2020
Minithumbdown
By: 'Nicola'
Oct 08,2020
4 people found
this helpful
Would not recommed at all, i have lived all over the world and have never met a company that lies like this, said they rang and sent sms to my landlord, lie my landlord stayed home waiting for call, never rang accountant, all documents were ...
read full review
Was this helpful? Yes
By: Barry Turner
Apr 13, 2021
View all comments (1)
Landlords still have the option of accepting you even if there are referencing problems. It sounds like you just failed the referencing process and the landlord decided not to rent to you, that is not Openrents fault. They won’t approved/ decline your references until all Of them have been contacted. ...

“If your disabled, if your unemployed, if your......”

Share on :
Sep 18,2020
Minithumbdown
By: 'Danielle'
Sep 18,2020
2 people found
this helpful
If your disabled, if your unemployed, if your in let time work, if your a single mother/ father, If your self employed or if your retired DO NOT USE THIS COMPANY. Check my Instagram @latinmonix and check the OPEN RENT SCAM highlight for all the ...
read full review
Attachments

Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Was this helpful? Yes

“Very impressed with the service...”

Share on :
Sep 09,2020
Minithumbup
By: 'Anne'
Sep 09,2020
1 people found
this helpful
Very impressed with the service provided by Openrent. It takes you through all the steps of the process and tenants had no issue with completely all the information required. My experience of letting out 3 properties using openrent has been so much better than using estate ...
read full review
Was this helpful? Yes

“Mediocre at the hands of these people…Medioc......”

Share on :
Jul 31,2020
Minithumbdown
By: 'Bonbingtkn'
Jul 31,2020
1 people found
this helpful
Mediocre at the hands of these people… Mediocre at the hands of these people when it comes to services , Iv emailed them several times for info on a booking I made and paid for “up front” for an electrical cert and have gotten know where , ...
read full review
Was this helpful? Yes

“Great service for landlords let down by inexp......”

Share on :
Jun 16,2020
Minithumbdown
By: 'Richard'
Jun 16,2020
5 people found
this helpful
Great service for landlords let down by inexplicable arrogance. OpenRent insists on placing YOUR deposit in a deposit scheme that THEY choose. Not clear if they get a kick back for this, but as a landlord I am left to get my money back from ...
read full review
Was this helpful? Yes
By: Richard Green
Jul 03, 2020
View all comments (2)
No issue with the deposit being taken - its having their system decide which scheme I must use. You're quite right - it's my liability hence none of their business. They need to support all 3 major deposit schemes or let the landlord deal with it. Nearly having an automated system doesn't cut it. As I said to them - It's no more ridiculous than them telling me which bank I should use ...

“openrent customer service act like dictators......”

Share on :
Apr 27,2020
Minithumbdown
By: 'D'
Apr 27,2020
1 people found
this helpful
openrent customer service act like dictators for this reason I will not use them again open rent force you to reply to all enquires even if you do not want to rent to that person...
read full review
Was this helpful? Yes

“In my experience of furnished HMO room lettin......”

Share on :
Nov 27,2019
Minithumbdown
By: 'Tony'
Nov 27,2019
1 people found
this helpful
In my experience of furnished HMO room letting ** has a more effective service with much better response,if you have competitive offering in a sort after location *** will find you a resident free of charge...
read full review
Was this helpful? Yes

“Worst estblishment ever. ......”

Share on :
Aug 08,2019
Minithumbdown
By: 'Mylinda'
Aug 08,2019
2 people found
this helpful
The worst!! Iwent through referenceing twicw in 2 weeks one came back as a pass and the other as a failed. The first one the landlady pulled out due to family issues. The second reference I failed. I asked how is this possible as I just ...
read full review
Was this helpful? Yes

“Still not received the first month's rent......”

Share on :
Aug 02,2019
Minithumbdown
By: 'Jessica'
Aug 02,2019
5 people found
this helpful
I have used various online letting agencies to rent out my property. I was drawn to Open rent as it offered Everything I needed and the price was good. Setting up the advert, getting contracts sorted etc went perfectly - 10 out of 10, but Openrent collect ...
read full review
Was this helpful? Yes
By: Naomi Knapp
Sep 07, 2019
View all comments (1)
Openrent are fine for advertising but not for renting as they are very slow with references and passing on rent and it’s impossible to speak to them and a nightmare if you have international tenants ...

“TENANTS DO NOT USE!!! I would give them zero......”

Share on :
Jul 12,2019
Minithumbdown
By: 'Nat'
Jul 12,2019
5 people found
this helpful
TENANTS DO NOT USE!!! I would give them zero star if this was an option. Shocking service, do not reply to emails, voicemails or texts for call back or respond to queries. No direct phone number or helpline so you can actually speak to them! ...
read full review
Was this helpful? Yes

“Superb...”

Share on :
Jan 26,2019
Minithumbup
By: 'KateM'
Jan 26,2019
3 people found
this helpful
I've been using Openrent now for the past few years and as a Landlord, I find it revolutionary. Tenants prefer it too as they don't get charged fees and are able to have direct contact with the Landlord. Its so incredibly easy to use. This ...
read full review
Comment on agent fees
The cost of using this service is fantastically cheap!
Was this helpful? Yes

“Great Website!...”

Share on :
Nov 19,2018
Minithumbup
By: 'CJ'
Nov 19,2018
1 people found
this helpful
Great Website! Great design with everything you need as a landlord and so easy to use. Definitely my first call for the future and I would highly recommend to other landlords. I will also be using the EPC and Gas Safety Certificate services (very reasonably ...
read full review
Was this helpful? Yes
By: Abdul Akbar
Dec 08, 2018
View all comments (1)
Fake review.....so easy to spot. Fake "letting agent" who sucks in mugs with cheap advertising then suckers them into buying rubbishy quality 'extras' in order to get themselves a commission. ...

“A truly excellent service...”

Share on :
Nov 13,2018
Minithumbup
By: 'Martin'
Nov 13,2018
1 people found
this helpful
We have recently used OpenRent fpr the second time to find a new tenant and complete the transaction from start to finish. On this second occasion we also had to deal, for the first time, with the departure of the existing tenant and the transition ...
read full review
Comment on agent fees
The fees are substantially less than the those traditionally charged by the normal lettings agencies.
Was this helpful? Yes

“Forget using Agents - they suck - Openrent works...”

Share on :
Sep 03,2018
Minithumbup
By: 'Delighted'
Sep 03,2018
1 people found
this helpful
We have rented out properties we own in London and Yorkshire for the past ten years. After a litany of disasters with agents, we tried OpenRent. Could not believe that it was a free service and then only £25 for a follow up. As Landlords we ...
read full review
Comment on agent fees
There are no fees with OpenRent - only a small charge to extend to RightMove or Zoopla
Was this helpful? Yes

“First time Landlord...”

Share on :
Aug 07,2018
Minithumbup
By: 'First'
Aug 07,2018
1 people found
this helpful
I cannot speak highly enough of OpenRent. Their site provides a brilliant service - as simple as possible whilst explaining legal responsibilities etc. As a first time landlord I found their site extremely helpful and extremely cost effective in comparison to letting agents I had ...
read full review
Comment on agent fees
Amazingly reasonable for the service provided
Was this helpful? Yes
By: Aseer Yantz
Aug 11, 2018
View all comments (1)
OpenRent aren't a letting Agent they're a property advertising company. They have never set foot in any of the properties they advertise, or inspect them (or the landlords who own them) and they ain't registered as Letting Agents in Scotland. Cowboys. ...

“False advertising, yet again on OpenRent!Recently tried to arrange ......”

Share on :
Oct 01,2017
Minithumbdown
By: 'Pi'
Oct 01,2017
7 people found
this helpful
False advertising, yet again on OpenRent! Recently tried to arrange a visit on a studio in W2, received a message from the advertiser saying the flat had gone but she had another similar if I was interested - despite updating the ad an hour before, ...
read full review
Comment on agent fees
?
Was this helpful? Yes

“Clearly OpenRent need to tighten up on their landlord checks ......”

Share on :
Aug 03,2017
Minithumbdown
By: 'Vicki'
Aug 03,2017
9 people found
this helpful
Clearly OpenRent need to tighten up on their landlord checks when advertising properties. Recently advertised a property with photos belonging to another agent and not even for the property advertised even address was wrong. Talk about false advertising!!!!...
read full review
Was this helpful? Yes

“Hopeless the worst at customer service avoid if you're a landlord...”

Share on :
Oct 04,2021
Minithumbdown
By: 'TessaM'
Oct 04,2021
0 people found
this helpful
I am a landlord, I have emailed 6 times, called, and been ignored on all communication. The Management Plus service is beyond a joke, it's basically where you pay £40 a month with big promises, ending without an electrical, or gas certificate, the rent is sat on ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by OpenRent, London W1D 7LX


As Seen On

Find the Best Agent to
Sell or Rent Your Home