London, Watford, WD18
4.7/5, 1821 reviews
92% recommended
96% sales valuation accuracy
95% sales fee satisfaction



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“Can’t handle rejection - tried to tank sale...”

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Jul 18,2021
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Kenny McLintock
By: 'Lauren'
Jul 18,2021
0 people found
this helpful
I recently bought a house through Yopa. The sellers of the house were in no rush to move out, which was ideal for us because we had to sell our flat in order to purchase the house. This was no big deal at the time, and we got Kenny in to value our flat. We lived in a highly popular area where flats sell in about 1.5 weeks. We were advised by several people to get multiple valuations done and I’m glad we did! He didn’t value it as much as the other estate agent, so we picked the other person, as anyone would. (We are talking a £10k difference). He scoffed when we said how much we thought our flat was worth (we ended up getting way more than that).

My boyfriend told him on a call that we picked a different estate agent. He was absolutely unprofessional and angry on the call. He subsequently sent us nasty and cheeky messages. As if this wasn’t bad enough, he tried to get the sellers of the house to pull out and take a £12k less offer. All out of spite because we didn’t pick him. To be clear, once the property is sold the estate agent should only be there for advice, not controlling the whole operation and contacting solicitors etc. An email came directly from him to the sellers lawyers and our lawyers basically saying they were going to take this lesser offer all because we were in a chain and they wanted the missives signed within three weeks. This is hilarious because the missives were all finished on our end for months before the sellers signed them on their end (1 week before the move in date) To this day, I’m unsure if the sellers of the house even know he did that as their reviews said “stress free” and threatening to pull out and take lower offers is not stress free.

The lawyers had to get involved and everything, because he was technically breaking the law/ it was extremely frowned upon. The sellers lawyers had to threaten to not represent them if they went any further with pulling out.

Also, we were meant to meet him outside the house to get our keys, and he had let himself in to the house and was running about the house and garden? Very strange that he thought he could just let himself into our house before we arrived. Is this normal?? The house was ours and had nothing to do with an estate agent at that point, so I feel it was very very inappropriate and unprofessional to let himself in like that.
Was this helpful? Yes
By: Kenny
Jul 18, 2021
I am upset at the accusations being made against me as they lack foundation.

With regards to my frustration at them not choosing me, they had asked me to come out on a Saturday morning to value their flat which I did. I gave them an estimated value based upon recent sale prices in the area. As I advise every client, this is only an estimate and it is down to the surveyor who carries out the home report what their value will be. They told me on the Saturday that their cousin might buy it from them and they would know on Sunday and let me know, but they specifically said that if that didn’t go ahead they would use me. When I followed up with a phone call on the Monday, they told me they had decided to use their solicitor to sell. However I subsequently found out from the surveyor that they had already been instructed the previous Friday so my visit had all been a waste time, hence my frustration.

It is common practice for a buyer to use the same estate to sell as it keeps everything under the one roof and we can update clients with progress etc so it tends to be a smoother process.

On the sale of theirs, it transpired that they had sold it to someone who also had a property to sell. I have a duty of care to my client and I advised them off this as they had a specific date to move into their new build and it put this at risk as they have a young family and I just wanted everything to go through as they were worried they may lose their new house. After some consideration, they instructed me to speak to the buyer who had been 2nd at the closing date which is not breaking any laws, however once the solicitors were notified it was sorted out and it was decided that the original purchase would stand.

On the day of completion, I made myself available to be there to hand over keys to save them a journey into the solicitor in Glasgow to collect: I had several completions that day and had been taking photos of happy buyers with their keys standing next to my ‘sold’ board for my social media/ The seller had put the board in the back garden which was only accessible from the back door. The previous owners had invited me into the property prior to them leaving 10mins before the buyers arrived so I didn’t feel I was doing anything wrong and simply wanted the for sale board in the picture, however the buyers declined to have their picture taken.

I always try and go the extra mile for every client, whether it’s the seller or the buyer and I will continue to do my best for everyone.

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Opening Hours
Address

YOPA
Building 4, Hatters Lane,
Watford
Hertfordshire
WD18 8YF
0333 305 0202

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £24,500 £28,250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 4 2 1 1349 79 237 23 64 46
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“richard was very rude and called me james but......”

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Jul 27,2021
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Richard
Richard Fentum
By: 'not james'
Jul 27,2021
0 people found
this helpful
richard was very rude and called me james but im not james. wouldnt listen to me, wouldnt take my name out of the database. terrible man...
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“Can’t handle rejection - tried to tank sale...”

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Jul 18,2021
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Kenny McLintock
By: 'Lauren'
Jul 18,2021
0 people found
this helpful
I recently bought a house through Yopa. The sellers of the house were in no rush to move out, which was ideal for us because we had to sell our flat in order to purchase the house. This was no big deal at the time, ...
read full review
Was this helpful? Yes
By: Kenny
Jul 18, 2021
View all comments (1)
I am upset at the accusations being made against me as they lack foundation. With regards to my frustration at them not choosing me, they had asked me to come out on a Saturday morning to value their flat which I did. I gave them an estimated value based upon recent sale prices in the area. As I advise every client, this is only an estimate and it is down to the surveyor who carries out the home report what their value will be. They told me on the Saturday that their cousin might buy it from ...

“Graham had done a fantastic job on the sale o......”

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Jul 06,2021
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Graham Friston
By: 'Dr bostock'
Jul 06,2021
0 people found
this helpful
Graham had done a fantastic job on the sale of the property. He told us we would have a buyer in a fortnight and we did. Nothing is too much trouble for Graham and I highly recommend him...
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“avoid this estate agent in exeter, Mitchell R......”

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Jul 05,2021
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Mitchell
By: 'Naz'
Jul 05,2021
0 people found
this helpful
avoid this estate agent in exeter, Mitchell Reeves is a true double dealer. I offered him £2000 more than asking price to buy a property and was accepted and confirmed via email, while he was still arranging for viewing for few hundred pounds more , greedy boy ...
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“avoid this estate agent in exeter, Mitchell R......”

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Jul 05,2021
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Mitchell
By: 'Naz'
Jul 05,2021
1 people found
this helpful
avoid this estate agent in exeter, Mitchell Reeves is a true double dealer. I offered him £2000 more than asking price to buy a property and was accepted and confirmed via email, while he was still arranging for viewing for few hundred pounds more , greedy boy ...
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“Tenacious and diligent....”

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Jun 17,2021
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Antony
By: 'Michael'
Jun 17,2021
0 people found
this helpful
Our first attempt at selling our flat fell through as the pandemic struck in early 2020. Antony found us a new buyer but in the course of the sales process it was determined that we weren’t able to supply an EWR form. That sale then ...
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“Nikki Piper YOPA Calderdale - AVOID...”

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Jun 17,2021
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Nikki
By: 'Natalie'
Jun 17,2021
0 people found
this helpful
Nikki Piper who has the Calderdale patch in Yorkshire is absolutely terrible. All smiles and promises before she got my money, then consistent failed promises, she ignored my texts and calls for days on end, and then outright lied to my face which was the ...
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“If I could give zero stars I definitely would......”

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May 24,2021
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By: 'john'
May 24,2021
0 people found
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If I could give zero stars I definitely would. Avoid at all costs. We originally wanted to sell our property back in mid 2020, at first everything seemed to go great. But after discussing with agent that viewings would be difficult with 3 big dogs we would ...
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“Disappointed with Yopa and its South East London agent Hannah ......”

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May 12,2021
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Hannah
By: 'Julia'
May 12,2021
1 people found
this helpful
Disappointed with Yopa and its South East London agent Hannah McDuffus. I was buying a house via Yopa. I informed the vendor about every step of the buying process via Yopa online messages. When I got a mortgage offer and paid for searches, solicitor's progress, ...
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“I started to sell my property before Covid st......”

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May 12,2021
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Hannah
By: 'Joanna Hinson'
May 12,2021
0 people found
this helpful
I started to sell my property before Covid started and ran into a lease issue. Hannah McDuffus was very helpful in trying to negotiate understanding from potential buyers. When the pandemic hit she put everything on hold for me until I was able to move ...
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“Would not recommend...”

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Mar 25,2021
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By: 'bronagh'
Mar 25,2021
1 people found
this helpful
Following a valuation by Caroline Rennie we were really happy with her service, professionalism and all of the things Yopa offered as as company. However after signing the contract things went down hill fast. On the valuation Caroline Valued the property £10k -£20k above ...
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“Beware YOPA have been found to be misleading ......”

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Mar 18,2021
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By: 'Vendor beware'
Mar 18,2021
1 people found
this helpful
Beware YOPA have been found to be misleading vendors about their fees. The complainant challenged whether the ad was misleading because it stated 'You'll only pay one fee, and it's fixed from the beginning. There are no surprises, and we never add commission'. The ad ...
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“Extremely good experience from the buyer's side. Max was very ......”

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Mar 18,2021
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By: 'Iacopo'
Mar 18,2021
0 people found
this helpful
Extremely good experience from the buyer's side. Max was very open and efficient throughout and I believe he got a very good and quick deal to both me and the seller. He was also helpful in the next stages, and the Yopa platform is well-built ...
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“Yopa's technology is good and allows you to c......”

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Mar 15,2021
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Tom Cottrell
By: 'Jay'
Mar 15,2021
1 people found
this helpful
Yopa's technology is good and allows you to communicate with viewers, but it is let down by the lack of service from its agents. The advert created by the agent was copied from another old advert with numerous spelling mistakes. I had to constantly chase ...
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By: Barbara Fellowes
May 06, 2021
View all comments (1)
I have tried to contact Yopa on several occasions regarding houses they are marketing for sale and have not received any form of reply. If I were selling my house I would not consider this service. Frustrating to say the least from a buyer's point of view. If I now see a property for sale by Yopa I don't even bother trying any longer. Well, you know what they say, you pays your money, you take your choice. ...

“Good communication and reliable service....”

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Mar 13,2021
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Graham Friston
By: 'Sarah'
Mar 13,2021
0 people found
this helpful
We found it really easy to sell our property with Yopa and to keep in contact with Graham, our agent. I liked that everything was online in one place on the portal to help keep track of viewings and offers....
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“Fantastic service, would highly recommend....”

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Mar 11,2021
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Graham Friston
By: 'Nicola Walsh'
Mar 11,2021
0 people found
this helpful
Having never used Yopa, we were very unsure, however Graham soon reassured us when we realised how much experience he had, not only in the industry but the area we bought and sold in. The communications have been brilliant. The online systems and process also ...
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“Fantastic service from Graham Friston....”

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Mar 10,2021
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Graham Friston
By: 'Andrew'
Mar 10,2021
0 people found
this helpful
Fantastic service from Graham Friston. A very professional, friendly and personal service. Always reassuring and supportive from the initial valuation and explanation of the process, to the very quick sale of our property....
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“It's been a simple and smooth process so far ......”

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Mar 10,2021
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Graham Friston
By: 'Su Smith'
Mar 10,2021
0 people found
this helpful
It's been a simple and smooth process so far during the selling of my house. Graham at Yopa has been on hand for any questions or concerns and all dealt with quickly and efficiently....
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“Excellent selling experience...”

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Mar 10,2021
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Graham Friston
By: 'Darren'
Mar 10,2021
0 people found
this helpful
The whole experience with Yopa was easy and hassle free. My agent Graham was informative, knowledgable and helpful. With his guidance and knowledge of the local market I was able to secure an asking price offer within one week. Graham has also been extremely helpful ...
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“Friendly, engaged. Could push a bit more!...”

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Mar 09,2021
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Ali
By: 'E2 seller'
Mar 09,2021
0 people found
this helpful
Ali is a very likeable and relatable agent. He has a pleasant and calming personality. He valued our Bethnal Green ex-council flat quite highly, in relation to other agents, and his valuation reflected the high demand in our area better than other agents' valuations. Even ...
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“As a buyer - avoid!...”

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Mar 09,2021
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By: 'Heike'
Mar 09,2021
0 people found
this helpful
We booked a viewing and took time out of work to travel 2 hours to see a place we wanted to buy. Got update messages in the morning saying 'don't forget your viewing today' etc. When we got there the seller informed us that the house ...
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“Graham was brilliant throughout the sale proc......”

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Mar 09,2021
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By: 'Miss S'
Mar 09,2021
1 people found
this helpful
Graham was brilliant throughout the sale process During our first meeting I felt confident that Graham was the right person to sell my house. He explained the process logically and was transparent when detailing the logistics of selling with YOPA....
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“Graham our agent from Yopa kept the whole pro......”

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Mar 09,2021
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Graham Friston
By: 'Cameron Hallam'
Mar 09,2021
0 people found
this helpful
Graham our agent from Yopa kept the whole process running smoothly, we ended up getting £3000 over our asking price, and when we needed advice it was readily available! Overall a very positive and stress free dealing with yopa and our agent Graham. No hesitation in ...
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“Yopa were really responsive and we were able to handle ......”

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Mar 09,2021
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Graham Friston
By: 'Bob'
Mar 09,2021
0 people found
this helpful
Yopa were really responsive and we were able to handle the viewings/sale ourselves via the online portal which saved so much time and stress! Our agent Graham and mortgage advisor were always on the end of the phone no matter what time of the ...
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“Overall i was disappointed with my experience......”

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Mar 04,2021
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Graham Friston
By: 'Catherine'
Mar 04,2021
0 people found
this helpful
Overall i was disappointed with my experience. I chose Yopa as their price was competitive and I had a shocking experience with a high street estate agent so I thought, why not try an online agent. Graham was lovely, really nice guy, made me feel ...
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Was this helpful? Yes
By: Graham Fridton
Mar 04, 2021
View all comments (1)
Many thanks for your review, I was delighted that you instructed me and so pleased that we managed to sell your home quickly, in unprecedented market conditions. It was also great that you benefitted from a £250 NHS discount from our already very competitive fees. Thank you for continued hard work during the pandemic. Unfortunately, like any other agent we are unable to control if a viewer gives feedback or not. We make every effort but it is a problem. I was also pleased that you w ...

“YOPA were great...”

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Feb 23,2021
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Neill Challinor
Jake
By: 'Adam A'
Feb 23,2021
0 people found
this helpful
YOPA and their agent in our area, Neill Challinor have been fantastic. Our sale hasn't been easy and with CV19 it made things 100x worse. Neill and the whole YOPA team (Jake A specifically) have been amazing. I can't recommend them enough....
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“Started really well ended up terrible! My property was marketed ......”

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Feb 22,2021
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Keith Mitchell
By: 'Bruno'
Feb 22,2021
1 people found
this helpful
Started really well ended up terrible! My property was marketed twice first time we had an excellent agent (Amanda) second time really bad agent (Cameron). Basically they did not even bother to follow up with the viewers visits. I complained but nothing not even an ...
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“Good photographs and floorpan. My flat was ......”

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Feb 01,2021
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Henry
By: 'IanP'
Feb 01,2021
0 people found
this helpful
Good photographs and floorpan. My flat was marketed from August '20 to January '21. I had 5-6 viewings in that time. None of my buyers gave any feedback. Yopa were unable to contact any of the buyers after these viewings. There were no offers or ...
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“Great Service...”

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Jan 28,2021
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Adele
By: 'joanne'
Jan 28,2021
0 people found
this helpful
We decided to sell our house using Yopa after our first initial valuation with Adele. She took her time to explain everything we didn't know and made us feel at ease with the whole process. We could contact Adele whenever we wanted and she always ...
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“Professional service 5star start to finish...”

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Jan 27,2021
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James
By: 'A'
Jan 27,2021
0 people found
this helpful
Professional service from start to finish. Highly recommended. From initial evaluation through to complication, James was supportive every step of the way....
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Last updated at 2:33 PM 10/10/2019 by allAgents

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