Portico
Fulham, London, SW6
4.1/5, 82 reviews
80% recommended
0% sales valuation accuracy
100% sales fee satisfaction



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“There aren't enough words to describe how mis......”

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Jul 14,2021
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By: 'Caroline'
Jul 14,2021
2 people found
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There aren't enough words to describe how miserable working with Portico in Fulham is. I could go on for MONTHS but I'll keep it short. (Also, note this is not even close to the extent of the issues we've had with them):

Looking to rent, it took 3 tries for Louise to show us the property we wanted to view. She forgot the keys once and then forgot she made plans to show us the property. Unprofessional from the start.

We signed the lease and Portico then they LOST their set of keys for our flat. They then lied multiple times and said they found them, but that was not the case. When I brought up that this was a safety concern and that someone from Portico or a subcontractor could've taken our keys and used them to break in one day, they laughed that off and didn't further escalate. A few days later, without letting us know, a member of the Portico team brought a bundle of keys over to try them at our property - the heart attack we had when all of a sudden someone was trying to come into our property - disgusting and they're lucky the police weren't called.

Despite the horribleness of dealing with Portico, we had a decently good deal on our property. We were going to continue to rent until a severe mould problem broke out in our flat. Portico painted over it twice and it kept coming back, then they refused to further fix the problem further so for the sake of our health we decided not to renew and to move out at the end of our tenancy. We then received an email from a member of their property management team that said that the reason they didn't rush to fix the mould problem was they assumed we were going to keep renting the property - not a good reason to neglect your tenants when there's a legitimate concern.

Look, I could go into how when we moved in there was a white-stained (yuck) couch that they refused to let us remove, or that they are terrible at promptly replying, or that when they showed our flat when we were moving out we were more than accommodating but they then yelled at us when we couldn't let someone come view the property last minute at almost 8pm one time, or that when we moved in the bathtub was filled with dead flies, or that despite the fact we paid for a professional end-of-tenancy 10-hour-clean they tried to charge us for a reclean but provided no evidence that it wasn't up to standard and when asked to provide evidence they failed to provide a receipt for the reclean or photos of issues with cleaning. But here's the deal, this whole property management industry is corrupt. We liked the property initially and there was no way to rent it without going through Portico. So they suck and they're unprofessional and rude and just terrible at their jobs, but if you find a place you like you might not be able to avoid them.
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Opening Hours
Address

Portico
843 Fulham Road
Fulham,London
Greater London
SW6 5HJ
020 7731 7788

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 100% £625,000 £625,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 35 14 10 0 10 0 1 1
Areas covered
  • SW6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TPOS DPS
Latest Properties

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“Fulham flat...”

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Jul 24,2021
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By: 'Ollie'
Jul 24,2021
2 people found
this helpful
Portico have been really good with us in assisting our move in to our new flat in Fulham. Angus Mcanespie has been really helpful and responsive to any queries....
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“We found Lauren from Portico, she's been very......”

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Jul 18,2021
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By: 'Sherry Shen'
Jul 18,2021
3 people found
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We found Lauren from Portico, she's been very helpful and professional, we are really happy with their services. Highly recommended....
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“Lauren was great throughout our process, she ......”

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Jul 14,2021
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By: 'Sophie'
Jul 14,2021
2 people found
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Lauren was great throughout our process, she was responsive, informative and always cheerful which made our experience with Portico really positive!...
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“There aren't enough words to describe how mis......”

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Jul 14,2021
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By: 'Caroline'
Jul 14,2021
2 people found
this helpful
There aren't enough words to describe how miserable working with Portico in Fulham is. I could go on for MONTHS but I'll keep it short. (Also, note this is not even close to the extent of the issues we've had with them): Looking to rent, ...
read full review
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“Lauren has been a great estate agent. She con......”

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Jul 14,2021
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By: 'Marie'
Jul 14,2021
2 people found
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Lauren has been a great estate agent. She considered our needs and took her time to answer all our questions....
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“Lauren and Portico make life easy!...”

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Jul 13,2021
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By: 'Oliver S.'
Jul 13,2021
5 people found
this helpful
Lauren and Portico make life easy! We recently went through Lauren at Portico to find an apartment in Parsons Green and couldn't be happier with the service provided. Lauren could not have been more transparent, helpful and quick to respond throughout the entire process and ...
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“Portico were very helpful and accommodating t......”

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Jun 29,2021
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By: 'ZM'
Jun 29,2021
3 people found
this helpful
Portico were very helpful and accommodating throughout the search. They listened to my feedback and acted accordingly. Molly and Angus were very kind and easy to work with!...
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“Portico is the company I now rent my flat wit......”

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Jun 17,2021
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By: 'MVW Monica Victorine Williams'
Jun 17,2021
5 people found
this helpful
Portico is the company I now rent my flat with and I can only say that I could not have asked for better service from Portico, they are efficient, very informative and extremely helpful, especially Angus Mcanespie who has help with solving any issues we ...
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“STAY AWAY! SCAMMERS...”

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Jun 02,2021
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By: 'Eliis'
Jun 02,2021
4 people found
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Absolutely awful experience with Portico Fulham branch from the get go. I rented a property on Vera Road in Fulham with Molly Derbyshire who was quick to take my money but little did I know the ongoing issues I would have for the next 14 months ...
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“Avoid Portico like the coronavirus...”

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Mar 29,2021
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By: 'Lori Beattie'
Mar 29,2021
3 people found
this helpful
1 star is far too generous to give to Portico, not just the Fulham office (with whom I had the misfortune of dealing as a tenant) but the head office and wider team as well. From the very first viewing until I received my deposit back, ...
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“Mr Erick Dos Santos has been absolutely treme......”

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Jan 20,2020
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By: 'Jack'
Jan 20,2020
5 people found
this helpful
Mr Erick Dos Santos has been absolutely tremendous throughout the sale process, always available to take calls + questions that I have. Is determined to find you the right property. Very kind humerus chap who i would be delighted to recommend to anyone looking in the ...
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“Very satisfied...”

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Jan 20,2020
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By: 'Mo'
Jan 20,2020
5 people found
this helpful
Having dealt with Joseph and the team in the Fulham office, they gave me some great advice and I would highly recommend their services...
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“5 stars...”

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Jan 20,2020
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By: 'Cristina'
Jan 20,2020
4 people found
this helpful
5 stars for the team to Joseph, Erick and Molly for their assistance and attention. I am happy to recommend their service to anyone....
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“Joseph and his team were beyond helpful in th......”

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Dec 19,2019
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By: 'b'
Dec 19,2019
4 people found
this helpful
Joseph and his team were beyond helpful in the purchase of my new flat. Thank you to the team for everything!...
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“Very good moving in service, easy to collect ......”

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Oct 14,2019
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By: 'Grace'
Oct 14,2019
5 people found
this helpful
Very good moving in service, easy to collect keys and complete all the required paperwork online prior to move in date. Portico welcome bags were a very kind and nice touch. All Portico staff friendly and helpful especially Joseph and Jason who were very quick ...
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“Very good service from Joseph and his team. T......”

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Oct 14,2019
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By: 'Sandrine'
Oct 14,2019
5 people found
this helpful
Very good service from Joseph and his team. They were fast to respond and good at keeping me updated on the progress. They found a tenant within less than a week....
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“Joseph & his team (Shaun, Jason) were amazing......”

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Oct 08,2019
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By: 'Kiran'
Oct 08,2019
5 people found
this helpful
Joseph & his team (Shaun, Jason) were amazing at getting me into the flat so quickly. They accomodated a time that suited me better for my first viewing. Even though my initial offer didn't go through, they got it accepted next time around. Compassionate about how ...
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“After my flat was on the market to let with a......”

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Oct 03,2019
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By: 'Dan'
Oct 03,2019
5 people found
this helpful
After my flat was on the market to let with another agent for over 60 days I moved to Portico. They produced great marketing photos and found a high quality tenant that wanted the flat long term within 48 hours of their marketing going online. Joseph efficient ...
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“Very prompt. Everything you want from a letti......”

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Sep 24,2019
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By: 'Ben'
Sep 24,2019
4 people found
this helpful
Very prompt. Everything you want from a letting agent. Usually replied very quickly to email. This was a very straightforward letting....
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“Recently rented a property through portico...”

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Sep 20,2019
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By: 'Kezheng'
Sep 20,2019
3 people found
this helpful
Recently rented a property through portico. Portico agents were in general very responsive and gives us constant updates during the process. Would recommend to others....
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“We found Portico to be very efficient and org......”

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Aug 02,2019
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By: 'Gemma'
Aug 02,2019
5 people found
this helpful
We found Portico to be very efficient and organised. Joseph Lee helped us with all of our questions, he responded to emails very quickly and was always very friendly and helpful....
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“Worst experience...”

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Feb 27,2019
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By: 'Jessica'
Feb 27,2019
3 people found
this helpful
If I could leave no stars I would. We have rented off portico for 3 years and it has been the worst experience. No one gets back to you when you call, the problems that have been reported have not been fixed. They make it very ...
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“Great service...”

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Feb 22,2019
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By: 'Mare'
Feb 22,2019
4 people found
this helpful
Louise Brien has been amazing from the first viewing. She was a pleasure to deal with, very responsive and effcient, and would highly recommend her!...
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“Happy LL...”

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Nov 21,2018
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By: 'Mrs'
Nov 21,2018
4 people found
this helpful
Her knowledge of the legislation behind property has been so refreshing and kept us calm in a sticky situation, I am pleased to recommend Fulham Portico to other landlords. Thank you again Eleanor ....
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Comment on agent fees
Reasonable
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“Eleanor was so helpful...”

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Nov 21,2018
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By: 'Camilla'
Nov 21,2018
4 people found
this helpful
As soon as Eleanor was on board we felt like we were in very good hands! Eleanor is incredibly professional and very quick at responding to emails. I would strongly recommend having Eleanor look after your property search. The Check out was done efficiently and ...
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“Appalling service levels from the property management team...”

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Nov 07,2018
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By: 'Mrs'
Nov 07,2018
4 people found
this helpful
I am a landlord who has used the services of Portico (Edmund Cude / Coutts de Lisle previously) to rent out my flat for many years. The service from the property management team was pretty good previously, but has deteriorated rapidly over the last 12 months. Now ...
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Comment on agent fees
I'm not sure exactly what I'm paying them for currently. After taking the (substantial) fee for arranging the most recent tenancy they disappeared!
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“After nearly 3 months, will I ever get my deposit back?!...”

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May 28,2018
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By: 'Leia'
May 28,2018
3 people found
this helpful
Honestly the worst agency I have used in the 16 years I have been renting. Whilst living in the apt the electrician came to check that the electrics passed safety checks so a certificate could be issued - he told us the flat had failed these ...
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“Please learn from my mistake!...”

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Apr 14,2018
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By: 'Ella'
Apr 14,2018
16 people found
this helpful
Based on my experience of renting from Portico, a Portico managed property, for a year between selling and buying flats, I will never again have any dealings with this company. I will not sell my flat through them when the time comes, I will not ...
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Comment on agent fees
Extortionate given the standard
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By: Ann
May 12, 2021
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Total nightmare. Would never use them again. They hooked me by promising a rental price then when I signed up it miraculously had to be reduced by 25%. Then when I asked for the inventory to be done when the tenants left (which I'm expected to pay for) they refused incase the tenants returned! I'm paying for it and asked them to do it. They've also refused to give me, the landlord back the keys. Anything that the tenants wanted doing, they came straight to me because of how useless portico ...

“Sian was incredible efficient, thoughtful and helpful throughout the entire ......”

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Jun 19,2017
Minithumbup
By: 'Erika'
Jun 19,2017
4 people found
this helpful
Sian was incredible efficient, thoughtful and helpful throughout the entire process of finding an apartment. When I first expressed interest in an apartment available with Portico I received a response and was able to visit the apartment within the same day. She assisted us with ...
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Comment on agent fees
The fees at Portico are generally a bit higher than what we have seen with other agencies. However the service delivered and ease of the process make up for the cost and are higher quality than we were able to find anywhere else.
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“We found all communication with Sian and Marianna to be ......”

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Apr 21,2017
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By: 'Recent'
Apr 21,2017
4 people found
this helpful
We found all communication with Sian and Marianna to be friendly and helpful. Both have gone above and beyond and have been happy to help in any capacity. In addition, all paperwork, and steps towards beginning our tenancy were well laid out, easy to interpret ...
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Last updated at 11:00 AM 30/10/2017 by allAgents

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