Mutley Plain Plymouth, Plymouth, PL4
1.8/5, 10 reviews
20% recommended
0% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



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“*CONNELLS MUTLEY PLAIN*...”

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Jul 13,2021
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By: 'Chris'
Jul 13,2021
1 people found
this helpful
*CONNELLS MUTLEY PLAIN*
An honest opinion based on facts to prevent you going through the stress of these inconsiderate idiot's. Since the sale I've heard lots of very similar situations so thought I'd spread the word.
From day one, Ross came to the house to value it and seemed very good, promised the earth as you'd expect from any estate agent. Valued the house 5-10k higher than others(purposely done to get you on board, who doesn't want an extra 5-10k) That's the positives done!
We agreed a 1% fee, Ross the manager put down a figure on the contract and not 1%. We didn't notice this until he had left. We spoke to him on the phone and he agreed to change it, "he would send us an email to confirm it" Weeks went by and we chased for the email, several emails and phone calls went to Ross yet this never got solved. We ended up paying more fees because of his intentional mistake on the contract. Our own fault for not making sure we had it sorted, however Ross clearly knew what he had done and had purposely ignored our emails.
Whilst the sale was ongoing with viewings etc we never got any feedback until we called them. Several times we called and they would always say "we were just about to call you" They even held onto offers for days and we only got these when we called them to chase feedback.
So we finally agreed a price with the buyer. Connells told us the buyer had no chain and wanted to move in within 6 weeks with no surveys etc as they needed to move in ASAP. This was January 14th 2021, fast forward to July 2021 and the sale is still dragging out because of the chain(the chain that connells told us didn't exist) We found out through our buyers estate agent that the buyers buyer lives in Thailand. This was the reason for a major hold up and very nearly lost us our new build purchase. Credit to Lawsons who didn't have to go out of their way to chase and explain things to us. Things that Connells would have known for months.
We spoke to at least 6 different members of staff, the amount of times we were told "we will call you back" and not receive a call is beyond a joke.
They also entered our property without permission when we weren't home. Only Connells and ourselves had a key. Our post had been put on the kitchen side, things in the garden were moved. When I questioned this they denied it.
Right up until the last day of completion we were still chasing them for their mistakes. They overpriced the final invoice to our solicitor by £100. It took two phone calls from us and one from our solicitor to amend this. Apparently it was a "typo" Funny how the typo didn't work in our favour!
All in all a very stressful time which could have been prevented with simply being honest with us and making a few phone calls to us.
I've never left a bad review before but this was so bad I felt it was needed.
Hopefully our mistake going with Connells Mutley Plain will save you making that mistake. Just to repeat this was CONNELLS MUTLEY PLAIN so please don't mistake this for other connells branches.
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Opening Hours
Address

Connells
32 Mannamead Road
Mutley Plain,Plymouth
Devon
PL4 7AA
01752 664357

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 33% £92,000 £290,000
Lettings 0% 0% £450 £550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 0 2 0 2 1 1 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“*CONNELLS MUTLEY PLAIN*...”

Share on :
Jul 13,2021
Minithumbdown
By: 'Chris'
Jul 13,2021
1 people found
this helpful
*CONNELLS MUTLEY PLAIN* An honest opinion based on facts to prevent you going through the stress of these inconsiderate idiot's. Since the sale I've heard lots of very similar situations so thought I'd spread the word. From day one, Ross came to the house to ...
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“The worst!...”

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Mar 17,2021
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By: 'Paul'
Mar 17,2021
1 people found
this helpful
Connell's where an absolute joke, from day one when made an offer on the house Ross (sales manager) said he would have an answer within the hour. 24 hours later we heard but only because we contacted them. This continued throughout the whole buying process. They ...
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“I would like to say a massive thank you to Lacee x...”

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Feb 02,2021
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By: 'Bexs'
Feb 02,2021
0 people found
this helpful
I would like to say a massive thank you to Lacee! She has been amazing, I've emailed and called her continuously and I never felt like I was an inconvenience or hassle, she made time for me, she was patient and explained everything to me ...
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“awful......”

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Dec 05,2019
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By: 'Mark'
Dec 05,2019
3 people found
this helpful
awful...bullies and pushy. dont take no for an answer. impossible to just get a simple viewing....avoid!! All about their targets, rather than customer service....
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“Absolutely rubbish...”

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May 13,2019
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By: 'Mr'
May 13,2019
5 people found
this helpful
Absolutely joke, do not let your property through this agency, no help what so ever and don't think they have a clue what their doing......oh and look out for the £102 you'll be charged for paper statements “absolute joke”, they don't keep you up to ...
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Comment on agent fees
Bad bad bad, how they can charge for being so rubbish ,any problems occur and they do nothing but let you know there’s a problem.......WELL SORT IT THEN YOU CLOWNS LIKE YOU ARE PAID FOR
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“Absolute liars! Wouldn't sell through Connells again if it was ......”

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Jan 10,2018
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By: 'Sara'
Jan 10,2018
5 people found
this helpful
Absolute liars! Wouldn't sell through Connells again if it was free! They rang us for update once throughout the process and lost us £4,500 because of their lies! Would strongly advise against using them. Even the manager was full of crap when he was asked about ...
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Comment on agent fees
Rip off
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“Jessica has recently become our property co-ordinator and I feel ......”

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Jul 25,2016
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By: 'Treasurer'
Jul 25,2016
1 people found
this helpful
Jessica has recently become our property co-ordinator and I feel she is the best one we have dealt with. She is based at the Letting Support Centre in Cardiff. We have had a few problems and she has dealt with them quickly and efficiently, especially ...
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“On first viewing the property I knew this was the ......”

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Oct 31,2014
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By: 'Mona'
Oct 31,2014
2 people found
this helpful
On first viewing the property I knew this was the flat I was looking for, so right then my partner and I paid the referencing fees for him and myself and then the tenancy agreement fee. We were then told to pick a day to ...
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“Morgage mis-advice!!! As a by to let landlord I used ......”

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Jun 20,2013
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By: 'Mike'
Jun 20,2013
4 people found
this helpful
Morgage mis-advice!!! As a by to let landlord I used them to advise me on mortgages but it was so inefficient it delayed the sale for a considerable time and left me well out of pocket due to extra solicitors and building society costs. Regrettably ...
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“I am disgusted at the treatment I received, I was ......”

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Nov 05,2012
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By: 'Charlier'
Nov 05,2012
4 people found
this helpful
I am disgusted at the treatment I received, I was renting a High end property and was continuely ignored and misadvised . The Maintance company thought it acceptable that the burgualr alarm was going off for 62 hours, and would not send anyone to disconnect it( the ...
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Awards won by Connells, Plymouth PL4 7AA


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