We\'ve had a few bad experiences with agents in London - this was our third move in 7 years - so we approached this one warily. Of the 6 or 7 agents we spoke to for the areas we were looking in (South East London - SE5, SE22, SE23), Samantha at Bushells was the only one who was proactive from the start - she didn\'t do the usual thing (show us a couple of places already on the books and stick us in the mailing list), but instead told us about a couple of places that she knew would be coming on the market soon, for which she had no photos or keys yet but which she thought would tick our boxes. We set an appointment for a couple of days later when she had the keys. Not only were we the first to see the properties, but they were spot on - she\'d \'got\' what we were after.
We decided to go for the first one we saw and from then on the process was smooth and professional - constant communication by email and phone through the references, signatures and move, with very good after-care too - we\'ve been in touch a few times since to iron out the usual moving in issues and she\'s been available, friendly and knowledgeable throughout, as was the person she sent out to do the pre-move inventory check. The industry needs more like them.