100% sales valuation accuracy
100% sales fee satisfaction
Jul 06,2021
Jul 06,2021
5
people found
this helpful
this helpful
We have been looking for houses in the Bexley area. The team overall has been a great disappointment and have lost a sale due to their really poor attitude to customers.
1, when trying to arrange a viewing, they repeatedly failed to return calls. We have been trying to view a number of properties (we are cash buyers, very keen to move), many are still on the market, but our calls have still not been returned. It took us 3-4 attempts at least to secure a viewing (even on properties that didn't draw much interest), which is far too many.
2, when making an offer, they have been making up phantom offers to try to demonstrate a non-existent buzz around the property (when viewing the property the vendor explained that there were no viewing scheduled for some time and they were not accepting any viewing before the following weekend. Nevertheless, the following day Park Estates claimed that someone, who they claimed viewed the property just after us, in exactly the same position as us offered just above the bid we made.) - we were considering reporting the agency to the property ombudsman for intentionally misleading clients by lying about offers. No need to say, months after the incident the property is still on the market.
3, offers are not communicated in writing, everything is "Verbal" - while other estate agents send you a written confirmation that they have received an offer, these things don't exist with Park Estates. These further increased our feeling of distrust towards the agent.
3, they have repeatedly published incorrect details on properties, like indicating a huge private garden whereas it was half as large and shared, or advertising properties that have been off the market for weeks.
4, Paul and Lewis we would be really glad to avoid dealing with in the future. They are the type who may consider themselves acting in the best interest of the seller, but while doing so they repeatedly cross the golden line of correctness or fairness. Communication in general has been a huge concern throughout our dealings with them.
After the disappointments above, we have decided that while Park Estates were marketing the property that we wished to purchase, we will rather wait for another property which will be marketed by someone else.
1, when trying to arrange a viewing, they repeatedly failed to return calls. We have been trying to view a number of properties (we are cash buyers, very keen to move), many are still on the market, but our calls have still not been returned. It took us 3-4 attempts at least to secure a viewing (even on properties that didn't draw much interest), which is far too many.
2, when making an offer, they have been making up phantom offers to try to demonstrate a non-existent buzz around the property (when viewing the property the vendor explained that there were no viewing scheduled for some time and they were not accepting any viewing before the following weekend. Nevertheless, the following day Park Estates claimed that someone, who they claimed viewed the property just after us, in exactly the same position as us offered just above the bid we made.) - we were considering reporting the agency to the property ombudsman for intentionally misleading clients by lying about offers. No need to say, months after the incident the property is still on the market.
3, offers are not communicated in writing, everything is "Verbal" - while other estate agents send you a written confirmation that they have received an offer, these things don't exist with Park Estates. These further increased our feeling of distrust towards the agent.
3, they have repeatedly published incorrect details on properties, like indicating a huge private garden whereas it was half as large and shared, or advertising properties that have been off the market for weeks.
4, Paul and Lewis we would be really glad to avoid dealing with in the future. They are the type who may consider themselves acting in the best interest of the seller, but while doing so they repeatedly cross the golden line of correctness or fairness. Communication in general has been a huge concern throughout our dealings with them.
After the disappointments above, we have decided that while Park Estates were marketing the property that we wished to purchase, we will rather wait for another property which will be marketed by someone else.
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Opening Hours
Address
Park Estates
62 High Street
Bexley
Greater London
DA5 1AH
01322 553 322
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £678,000 | £678,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 2 | 1 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 06,2021
Jul 06,2021
5
people found
this helpful
this helpful
We have been looking for houses in the Bexley area. The team overall has been a great disappointment and have lost a sale due to their really poor attitude to customers.
1, when trying to arrange a viewing, they repeatedly failed to return calls. We have ...
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Jul 04,2020
Jul 04,2020
2
people found
this helpful
this helpful
Completely unprofessional. The agency should learn the meaning of customer service.
After 4 months I still haven’t received a signed copy of my tenancy agreement.
I called them today explaining i need it urgently for a visa for my wife. The person over the phone ...
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Dec 27,2018
Dec 27,2018
1
people found
this helpful
this helpful
Thank you so much!!!! Lewis and Debbie inparticular you worked so hard to get us moved before Christmas after we had been let down by one of your competitors.
Myself and my wife Julie can not thank you all enough!
Excellent team and company!
Merry ...
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Oct 14,2018
Oct 14,2018
0
people found
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I went to park estates to buy a house and I do not regret my decision at all- the team were so trustworthy and kind and they made buying my house so easy. I would like to give special thanks to Paul and Lewis who ...
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Comment on agent fees
The agents fees were really good and were not misleading at all.
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Oct 11,2018
Oct 11,2018
0
people found
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I used Park Estates to sell my family home of over 30 years in Bexley and found the team there excellent from start to finish. A very friendly and professional firm, a special thank you to Lewis, Debbie and Paul for all your hard work!...
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Aug 15,2016
Aug 15,2016
1
people found
this helpful
this helpful
Manipulative, arrogant, liar estate agent.
Did not get the facts about my property nor the detail. Seems not interested. No viewing none what so ever, and does not reply to my emails either....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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