Everything went bad from the off, asking for copies of pay slips, 6 months bank statements, passports, guarantors etc. After the references were sorted we finally moved in, 2 weeks later a for sale sign outside. When we queried this we were told the house had \'always been on the market\'. We were never told and did wonder why the sign had been taken down whilst the property was advertised for let.
After 6 months we discovered they had mistakenly given us a 6 month contract when we were told it would be 12 months - this was rectified after we brought it to their attention.
When little bits of maintenance were needed one request was ignored, one was taken care of speedily another one resulted in a rather \'short\' email telling us to take care of it ourselves.
When it came to leaving they mis-advised us of the process and tried to then blame us for their mistake. If it had indeed been our fault then we would have had to pay another £190! When we complained were were largely ignored for several weeks until the matter was resolved.
We then received a letter asking for a further £138 with no reasoning - this is yet to be resolved.
All the above PLUS many hidden charges on entry and exit including fees to provide a reference to your next landlord and a shocking £35 per call if they need to call utility providers to confirm you have paid you final bill.
Oh, and don\'t forget 12 months of people coming round to view the place you call \'home\'.
Only saving grace in the office has been Lora, she is very understanding and helpful. Jonathan, well, lets say less so helpful.
What agent could do to change your mind?
Be fair to your tenants, do not try and rip them off.