The personal service of the agent is what stood out. As she knew it was our first property, she walked us through the process, helped us with pricing etc, things seemed pretty straightforward. She stayed in contact throughout the process and helped us around any obsticles that we encountered. Even after we had our flat, as she is local to our property, periodically we would see her and she had nothing but a kind word to offer, asking about our flat and it made letting a personal experience. I\'d use townends again.