42% sales valuation accuracy
24% sales fee satisfaction
47% lettings valuation accuracy
23% lettings fee satisfaction
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2022 allAgents Estate & Letting Agents Awards
Jun 28,2021
Jun 28,2021
4
people found
this helpful
this helpful
Initially dealt with a rude Rai rayhan who claimed that he knew from the beginning people like me were not worth his time trying to let to just because I tried to negotiate the rent. I have never heard of anyone never try and negotiate?
We get the property even after this guys shambles of a service.
Few months down the line, the landlady decides to sell the property so gives us a 6 months repossession notice. We had no choice but to start looking for a place to move into at the end of our 1 year contract.
7 months into the renting, on a Saturday afternoon, a man walks into my home with his own set of keys. My husband is at home, unwell, has covid and was napping with my two young boys and he wakes up to a man trying to wake him up. In our bedroom. He wakes up and is scared trying to save our boys from this strange man. My husband's tells him to get out and the man starts telling my husband that the landlady sent him to view the property. He refuses to leave until my husband threatens to call the police.
I have to call purple bricks after my email was responded to with a ' someone will respond to your concern'. I wrote there are to be no more viewings until I leave the property but guess what?
On Tuesday the following week, I am out and I return home to find the door u locked and the man is in there with someone viewing my home. He let himself in the property once again and has the audacity to say to me that he has permission from the man he met the other day i.e. my unwell husband. Did I mention he was in where without a mask?
I wrote a complaint to the complaints department and what a joke, my property manager responds as opposed to one of the managers or someone who is supposedly in charge. She writes, this is a sales problem, we are two separate teams so I'll leave it for them to explain themselves to you but I need you to pay your rent for this month.
The landlady is apparently sympathetic about how I feel that my home is being sold. Are you kidding me? I had no issue with your selling. It's you giving the sales team a key to my home to help themselves in whenever they felt like it that's my problem you pathetic pathetic trash.
No I want purple bricks to compensate me for my loss. I have had to find money to move out, find a place- more expensive, pay another deposit.
If you want a shitty service with even shittier people, then please go to purple bricks to rent a place.
We get the property even after this guys shambles of a service.
Few months down the line, the landlady decides to sell the property so gives us a 6 months repossession notice. We had no choice but to start looking for a place to move into at the end of our 1 year contract.
7 months into the renting, on a Saturday afternoon, a man walks into my home with his own set of keys. My husband is at home, unwell, has covid and was napping with my two young boys and he wakes up to a man trying to wake him up. In our bedroom. He wakes up and is scared trying to save our boys from this strange man. My husband's tells him to get out and the man starts telling my husband that the landlady sent him to view the property. He refuses to leave until my husband threatens to call the police.
I have to call purple bricks after my email was responded to with a ' someone will respond to your concern'. I wrote there are to be no more viewings until I leave the property but guess what?
On Tuesday the following week, I am out and I return home to find the door u locked and the man is in there with someone viewing my home. He let himself in the property once again and has the audacity to say to me that he has permission from the man he met the other day i.e. my unwell husband. Did I mention he was in where without a mask?
I wrote a complaint to the complaints department and what a joke, my property manager responds as opposed to one of the managers or someone who is supposedly in charge. She writes, this is a sales problem, we are two separate teams so I'll leave it for them to explain themselves to you but I need you to pay your rent for this month.
The landlady is apparently sympathetic about how I feel that my home is being sold. Are you kidding me? I had no issue with your selling. It's you giving the sales team a key to my home to help themselves in whenever they felt like it that's my problem you pathetic pathetic trash.
No I want purple bricks to compensate me for my loss. I have had to find money to move out, find a place- more expensive, pay another deposit.
If you want a shitty service with even shittier people, then please go to purple bricks to rent a place.
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Opening Hours
- Open: 24/7
Address
Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 42% | 24% | £25,000 | £3,500,000 |
| Lettings | 47% | 23% | £390 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 50 | 0 | 47 | 22 | 177 | 1 | 40 | 2 | 101 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jul 31,2022
Jul 31,2022
0
people found
this helpful
this helpful
Without a doubt one of the worst estate agents on the market, they do what they can to actively promote the Purplebricks brand on tv and via online advertising, but their marketing of your property is abysmal. We were unfortunate enough to have an agent ...
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Jul 12,2022
Jul 12,2022
0
people found
this helpful
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can honestly say I would never use purple bricks again, yes there cheaper but you definitely get what you pay for. I sold my house with purple bricks (David beagley) he came to the house, valued my property and I instructed him to put it ...
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Jun 20,2022
Jun 20,2022
0
people found
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Don't use them as a letting agent
I use them as a letting agent, in the process of leaving them, they are changing staff constantly, they are ignorant, unprofessional and totally useless.
They ignore the tenant and the landlord, they ignore emails and phone messages.
...
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Jun 20,2022
Jun 20,2022
0
people found
this helpful
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Waste of time
Waste of time. Overpriced the property and then no viewings. There is no 14 day cooling off if you have had photos taken and it takes weeks to speak to someone in customer services to answer any queries. They are obviously very short ...
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May 03,2022
May 03,2022
2
people found
this helpful
this helpful
They did not sell my property, I had to go with another agent who sold my property within weeks.
We had a viewing booked in only days after it went on the market and received an asking price offer after the buyer loving the property ...
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Mar 28,2022
Mar 28,2022
0
people found
this helpful
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Hello. I have found one property on purple bricks I got view confirmation email to view the property I live in Fulham and all the way I have to see property in Wembley Park. We were reached on time to view the property and no ...
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Mar 11,2022
Mar 11,2022
2
people found
this helpful
this helpful
Don't use them.
My student son can't get back the deposit.
The rent has finished last September but still phone calls and emails do not give any result!...
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Mar 10,2022
Mar 10,2022
3
people found
this helpful
this helpful
This review will no doubt be removed like all the other 1* reviews but I hope it saves someone the heartache of purple bricks!
They suck you in with cheap fees and their "award winning" app and then leave you high and dry.
As soon as ...
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Mar 04,2022
Mar 04,2022
1
people found
this helpful
this helpful
Just paid £1,248.00 to Purplebricks, a huge waste of money! In a year of being with Purple Bricks I had two requests for viewing, both cancelled, so not a single viewing,
Don't be taken in by the "No Sale No Fee" - Purple Bricks will want ...
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Feb 28,2022
Feb 28,2022
2
people found
this helpful
this helpful
Our client has an upheld complaint with the property ombudsman due to their neglect to provide clients with full information on their marketing for all costs relating to the purchase! They initially denied having this information on file, in a formal final complaint response, although ...
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Feb 25,2022
Feb 25,2022
1
people found
this helpful
this helpful
Do not use this company, lie during contract, stating no sell no fee, but check small print!!! Will sell your fixed fee, for which they do nothing for!! To a debt recovery agent.
A lazy, inaccurate, terrible company.
Do nothing to sell the property, then ...
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Feb 21,2022
Feb 21,2022
2
people found
this helpful
this helpful
The after sales service of this company is an absolute disgrace never have i had to deal with such unprofessional people.
They put my house on the market in the spring of 2021 it sold really quickly about two weeks.
However thats when things go wrong ...
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Feb 16,2022
Feb 16,2022
1
people found
this helpful
this helpful
I wanted to give zero but this is the lowest.
Viewing dates were set weeks ahead, but an offer was accepted before the date that was fixed for block viewings. So not only was the vendor deprived of potential higher offers, but also buyers were ...
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Feb 11,2022
Feb 11,2022
1
people found
this helpful
this helpful
We have recently listed a property with Purplebricks and decided to go with the pay later option. We were told when the agent came out that we were able to change our minds at any time to pay up front and not use their conveyancing ...
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Feb 01,2022
Feb 01,2022
3
people found
this helpful
this helpful
Purple Bricks is a ripp of agency. I signed up to them while I was abroad. I called on numerous occasions only to be told that they were waiting for post viewing responses. I returned from abroad moved back into my house where I received ...
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Jan 30,2022
Jan 30,2022
1
people found
this helpful
this helpful
They are the worst agent ever.
They are dishonest, don't take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem ...
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Jan 08,2022
Jan 08,2022
1
people found
this helpful
this helpful
My heart always sighs when I see houses listed by Purple Bricks.
Slow Response, difficult to contact, odd valuations, I often just don't bother to try.
I used to work in a letting agent and if we had given this sort of response we would ...
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Dec 20,2021
Dec 20,2021
2
people found
this helpful
this helpful
We were made a series of commitments like, update calls, extra photography, a video journey around the home. None happened. The local representative lied to Purple Bricks about his contact with us. We had to get our money back via the ombudsmen and the house ...
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Nov 20,2021
Nov 20,2021
2
people found
this helpful
this helpful
Mixed feelings. I had a 5 star representative selling my house - post sales support is appalling. Painfully slow are responding and rarely get half of the answer to a questions. My advice would be to pay the extra and get a professional firm....
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Nov 04,2021
Nov 04,2021
2
people found
this helpful
this helpful
Absolutely disgusting and rude people, in particular HARDEV JOHAL AND ZAHID KHAN, couldn't be more useless if they tried. They have no idea what they're doing, never reply, and actually raise their voice too. Extremely unprofessional. Shocking. If you want to be dragged through hell, ...
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Oct 04,2021
Oct 04,2021
6
people found
this helpful
this helpful
I scheduled a valuation and on the day of the visit the agent didn't show up.
I messaged both him and the agency, and nobody replied.
The next day I received an automated valuation (based on not having seen the flat, nor any pictures, nor ...
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Sep 28,2021
Sep 28,2021
3
people found
this helpful
this helpful
They didn't sell my flat. I switched to another agent and sold almost immediately. Hopelessly amateur. Really do get their money for very little little. I'd go with a good local professional agency every time...
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Sep 17,2021
Sep 17,2021
1
people found
this helpful
this helpful
Terrible people ,wish I had never set eyes on them .If its a DIY company you want you may as well go with strike. At least you will know from the off that you only get advertising and you do the rest yourself. The difference ...
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Sep 10,2021
Sep 10,2021
2
people found
this helpful
this helpful
Zero stars would be more appropriate. The property expert (couldn't have been further from the truth) Kim Tucker could not have been any less interested in selling my property. The photography skills, or lack of were truly awful. Viewings we're continually cancelled and regular no ...
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Sep 10,2021
Sep 10,2021
3
people found
this helpful
this helpful
In my experience Purple Bricks deserve no stars. We paid for a fully managed service but received no customer service!!!!...
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Sep 10,2021
Sep 10,2021
1
people found
this helpful
this helpful
Idiotic people, rubbish service.
We liked one of the property they advertised and we made an offer. Initially owner went with someone else. We forgot about property. Property came back into market, we offered higher price.
2 different agents from purple bricks starting chasing us for ...
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Aug 22,2021
Aug 22,2021
1
people found
this helpful
this helpful
The worst agents we've dealt with.
Turned up for the viewing that we booked.
No sign of an agent.
Phone their office to see what was going. Was informed the agent may be in the property. Knocked and rang the bell, there was no answer. ...
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Jul 29,2021
Jul 29,2021
5
people found
this helpful
this helpful
Most unprofessional company with no confidentiality or people skills. Selling my house with a joint mortgage with my ex husband without my written consent or signature on paperwork. Agent didn't really sell the house just stood there on his phone and told buyers to look ...
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Jul 26,2021
Jul 26,2021
4
people found
this helpful
this helpful
Purple Bricks had so little contact with us that we were completely alone. We basically paid them £1500 to put an advert up for our house. Then our agent went on personal leave without us having anyone else to take over the case. The agents screen ...
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Jul 13,2021
Jul 13,2021
3
people found
this helpful
this helpful
Booked a viewing on a property and it got moved to another date, finished work early and arrived at the viewing to not only a no show estate agent or no contact ether for 3 days. I had to reach out to the estate agents to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:49 PM 13/12/2017 by allAgents
Awards won by Purplebricks, Solihull B90 4RZ
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