75% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
91% lettings fee satisfaction
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2024
allAgents People Awards
Jun 26,2021
Jun 26,2021
4
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Upon our initial meeting Joe gave us a great deal of confidence in the sale of 41 Tonning Street. The phrases used included ‘We’ll put it at £150,000 to get people through the door’, ‘It will easily sell’, ‘we have people in bidding wars on properties’, ‘you should make sure the house is ready for viewings at a few hours notice’, ‘we understand that you are a teacher and we can contact you via email if it makes life easier for you’. Based on Joe’s confidence, we signed up with William H Brown, also trusting them as a high street name. However, it soon transpired that these were false promises. We have had three viewings on our property in three weeks, no offers and very little interest.
Reflecting on the initial asking price, I believe that Joe pressured us into putting the house up for £150,000 in order to heighten the fixed sales fee at £1500 plus VAT. Instead of a realistic asking price that would’ve yielded a lower fixed fee.
In addition to this, every time I call for an update, Jamie, Joe Lydia or whoever answers the phone assures me that they are talking to multiple investors and arranging viewings, however these viewings never appear. Having been arranging viewing for potential properties for myself to purchase, I know that when you call up you can generally arrange a viewing that phone call. It feels like you are fobbing us off and just telling us what we want to hear to get us off the phone.
Furthermore, after a viewing on Saturday a few weeks ago, Jamie told us we would expect and offer by the end of the day. Jamie then never responded. I rang him on Monday and then Jamie changed his stance to ‘the investor was looking at one of three properties.’ The Jamie was going to ring him as soon as our call ended. However, I didn’t hear anything further.
Following on from this, I was under the impression that Joe would be handling our sale but then it’s passed to Lydia, Jamie and god knows who else. I don’t know who I’m asking for when I call up, and I believe this this is done deliberately in order for William H Brown to pass clients around and deter communication.
Another example of unprofessionalism is that when we had our first viewing (I think with Lydia but God knows who actually I was speaking to). We returned home to a house we had left immaculately, to find sugar all over the table as if someone had eaten their lunch or a pack of doughnuts at our dining room table and not bothered to clean up after themselves.
It seams that Joe cannot commit to even the simplest promise, he took our house key to get it cut and copied with the promise that the original would be return on the first viewing. However, this was 4 weeks ago and we are still waiting for our original to be returned. We only live a 10 minute walk from William H Brown.
Lastly, and most prominently, Lydia conducted a viewing on Friday, the 25th of June in which our 50 inch smart TV was smashed, by the looks of it in order to access the gas meter. This was outright denied by both Jamie and your area manager. However, my partner and I were both out of the house from 7 am until 6 pm on the days of the viewing and so Lydia and the viewing participants were the only people in the house. The comments of your area manager were, was laughing, phone the police then. I found the police who said it was a civil matter and that it wasn't a police matter. I think the way I've been treated is disgusting and the outright lies that I've been told are despicable. For future reference the correct way to deal with this is to find me a soon as it happens apologise and replace the item immediately. This would have resulted in me being very understanding as I'm aware that accidents happen. However the way that it has been dealt with is disgusting.
I am utterly dissatisfied with the lack of service William H Brown have provided to use as vendors. You promise the earth and don’t even deliver a pebble. It’s disgusting and I feel taken advantage of as a first time seller.
Reflecting on the initial asking price, I believe that Joe pressured us into putting the house up for £150,000 in order to heighten the fixed sales fee at £1500 plus VAT. Instead of a realistic asking price that would’ve yielded a lower fixed fee.
In addition to this, every time I call for an update, Jamie, Joe Lydia or whoever answers the phone assures me that they are talking to multiple investors and arranging viewings, however these viewings never appear. Having been arranging viewing for potential properties for myself to purchase, I know that when you call up you can generally arrange a viewing that phone call. It feels like you are fobbing us off and just telling us what we want to hear to get us off the phone.
Furthermore, after a viewing on Saturday a few weeks ago, Jamie told us we would expect and offer by the end of the day. Jamie then never responded. I rang him on Monday and then Jamie changed his stance to ‘the investor was looking at one of three properties.’ The Jamie was going to ring him as soon as our call ended. However, I didn’t hear anything further.
Following on from this, I was under the impression that Joe would be handling our sale but then it’s passed to Lydia, Jamie and god knows who else. I don’t know who I’m asking for when I call up, and I believe this this is done deliberately in order for William H Brown to pass clients around and deter communication.
Another example of unprofessionalism is that when we had our first viewing (I think with Lydia but God knows who actually I was speaking to). We returned home to a house we had left immaculately, to find sugar all over the table as if someone had eaten their lunch or a pack of doughnuts at our dining room table and not bothered to clean up after themselves.
It seams that Joe cannot commit to even the simplest promise, he took our house key to get it cut and copied with the promise that the original would be return on the first viewing. However, this was 4 weeks ago and we are still waiting for our original to be returned. We only live a 10 minute walk from William H Brown.
Lastly, and most prominently, Lydia conducted a viewing on Friday, the 25th of June in which our 50 inch smart TV was smashed, by the looks of it in order to access the gas meter. This was outright denied by both Jamie and your area manager. However, my partner and I were both out of the house from 7 am until 6 pm on the days of the viewing and so Lydia and the viewing participants were the only people in the house. The comments of your area manager were, was laughing, phone the police then. I found the police who said it was a civil matter and that it wasn't a police matter. I think the way I've been treated is disgusting and the outright lies that I've been told are despicable. For future reference the correct way to deal with this is to find me a soon as it happens apologise and replace the item immediately. This would have resulted in me being very understanding as I'm aware that accidents happen. However the way that it has been dealt with is disgusting.
I am utterly dissatisfied with the lack of service William H Brown have provided to use as vendors. You promise the earth and don’t even deliver a pebble. It’s disgusting and I feel taken advantage of as a first time seller.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £66,500 | £240,000 |
| Lettings | 100% | 91% | £380 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 5 | 3 | 2 | 0 | 1 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jan 10,2024
Jan 10,2024
2
people found
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Anyone who's looking to sell with William H Brown - steer clear. Before we signed the contract, it was all positive. We spoke about all these ideas and things they would do to try and secure a sale. We had promises of lots of investors ...
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Nov 21,2023
Nov 21,2023
0
people found
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The worst service ever, they never call back when you have a problem, just when they need something, all claim they take soo long to fix or they don't do anything and now they take my deposit saying I didn't report a leak, when I ...
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Jan 21,2022
Jan 21,2022
0
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From the first moment we meet Lydia we was impressed by her professionalism and confidence. We would like to thank Lydia and all the team at the Lowestoft branch for all there help in selling our house so quickly....
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Jun 26,2021
Jun 26,2021
4
people found
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this helpful
Upon our initial meeting Joe gave us a great deal of confidence in the sale of 41 Tonning Street. The phrases used included ‘We’ll put it at £150,000 to get people through the door’, ‘It will easily sell’, ‘we have people in bidding wars on properties’, ‘...
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Nov 19,2019
Nov 19,2019
2
people found
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Appalling Service and No Idea of what they were doing. They changed my property particulars without reference to me to my detriment. They made and then cancelled the same appointment only to phone me to check whether I would be there. at the cancelled time. ...
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May 23,2019
May 23,2019
2
people found
this helpful
this helpful
We are cash buyers and enquired about a property as soon as it appeared on Rightmove. We were told that they didn't have all the details and someone would call back. No call. Chased still no call. A day later found out that the house ...
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Jul 30,2018
Jul 30,2018
1
people found
this helpful
this helpful
Viwed a property and placed an offer but over a week later have had no call to advise me about my offer. If this is what passes for service then so be it but based on this I would never choose to sell a property ...
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Comment on agent fees
No fees charged as a buyer
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Jan 03,2018
Jan 03,2018
2
people found
this helpful
this helpful
Communication non existant. Totally unprofessional, could not be worse. Avoid if at all possible. Have been awaiting call backs after piller to post handling of my deposit return requests. If their boss new how incapable they were they would be sacked....
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Comment on agent fees
RUBBISH.
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Sep 03,2017
Sep 03,2017
2
people found
this helpful
this helpful
Rented a property from them handed primarily by Ellie. She did not seem very personable and appeared more interested in selling me their own add ons: house insurance, telephone, broadband, electricity than they are in managing the property. Visited the property felt it was very ...
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Dec 24,2014
Dec 24,2014
0
people found
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Aaron and Ellie were professional, honest, efficient and very helpful throughout the entire process. They dealt with everything in a very timely manner and nothing was ever too much trouble. I will definitely use them again and recommend them to others....
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Dec 01,2014
Dec 01,2014
0
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I've had brilliant service from start to finish, all very helpful especially Aaron helping me all the way through excellent staff!! Thank you!!...
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Nov 25,2014
Nov 25,2014
1
people found
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this helpful
We found the agents very helpful and very pleasant to deal with, they have acted quickly and professionally and with more friendliness than most of the other agents we have dealt with...
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Comment on agent fees
The fees seemed higher than some but the service we received compensated any thought
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Nov 24,2014
Nov 24,2014
0
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Very prompt in first instance to get my property on the market. Within days they had prospective buyers viewing the property and sold it before a week was up!
Whenever I have had a query I would ring the office and they would get back ...
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Comment on agent fees
The fees that were quoted with the estate agent, were acceptable and nothing added.
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Nov 21,2014
Nov 21,2014
0
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Having been let down by another so called Agent. ie: Unanswered telephone calls - failed appointments - no feedback and almost an air of indifference to my concern, I parted company and thought I'd try W H Brown.
I made the right decision. Aaron and ...
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Nov 20,2014
Nov 20,2014
0
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We are very happy with the service we received. We were able to move into our rented 2 bedroom house within the time agreed. We relocated from London to Lowestoft and Ellie and Aaron were very helpful with dealing with all our questions and making the ...
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Nov 19,2014
Nov 19,2014
0
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I'm so glad I went with William H Brown ! I had a mammoth move from Wales to Lowestoft but Aaron & Ellie were so helpful,it all went smoothly and I was always made to feel valued as a client.If ever I had to move ...
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Comment on agent fees
Very reasonable
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Nov 19,2014
Nov 19,2014
0
people found
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The branch is in Lowestoft. This is not on your list.
Aaron was always ready to help with enquires and appointments. Ready to make an appoint if required.
I would not hesitate to deal with this branch again....
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Nov 18,2014
Nov 18,2014
0
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As an overseas landlord, I found the help and support that I have been given by Mr. Phillips invaluable, after purchasing the property with the intent to rent he assisted with every aspect for renting the property, I can only thank him for all of ...
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Comment on agent fees
As expected, no comment other than what I am paying is fair.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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