I experience this agent as very helpful - they are quick to deal with viewings and tenancy starts. They have a detailed and thorough moving in process - I felt that they covered everything I needed to know on the first day (Deposit Protection scheme, inventory, energy efficiency, utilities etc). They have a dedicated maintenance number which is just fantastic and I can\'t fault the process they have in place for dealing with issues that come up.
Everyone I have spoken to is very friendly, Brian always gets back to me promptly and is the purveyor of impartial information. In essence, he looks out for his tenants and does a good job of it.