Heybridge, Maldon, CM9
4.9/5, 84 reviews
94% recommended
96% sales valuation accuracy
100% sales fee satisfaction



Property Features

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“Not too impressed...”

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Jun 20,2021
Minithumbdown
By: 'Traveller'
Jun 20,2021
0 people found
this helpful
Not too impressed I am afraid. When I discussed the offer I was told a particular story about the vendors circumstances which was not true - at all! - and I found the staff unresponsive, by email or phone, and uninterested. Sharon was ok, but as she's the boss, it's not really shining a light on her, her team or the organisation. I wouldn't use again.
Was this helpful? Yes
By: Zoe Napier
Jun 23, 2021
Dear Traveller, I was so disappointed to read your comments in this review, as the team have pulled together and worked so hard with 'usually' such effervescent, bubbly personalities during these difficult times. We are also such an honest bunch that I cannot imagine why the information you received was 'so' different. However, your experience with our company is really important to both myself and the team and I would love to have the opportunity of a confidential chat to see if we can learn from any constructive criticism. I would also have loved for you to bring this to my attention sooner. Do please give me a call on 07584 583358 as I would like to apologize at the very least, but as mentioned, it would be helpful to also gain an understanding of this matter. With kindest regards Zoe Napier

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Opening Hours
Address

Zoe Napier Group
The Toll House
Fullbridge Quay,Maldon
Essex
CM9 4LA
01621 840 333

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 100% £95,000 £11,625,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 45 1 30 2 4 2
Areas covered
  • CM9
  • Essex
  • CM8
  • South Suffolk
  • CM13
  • CO1 to CO16
  • CM5
  • CM0 to CM17
  • CM15
  • SS3 SS4 SS5 SS6 SS11
  • CO9
  • CB10 CB11
  • CO6
  • RM4
  • CO5
  • IP7 IP9 IP14 IP29
  • CO10
  • SS1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA
Latest Properties

No Properties

“Sal close to the wind...”

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Jan 30,2024
Minithumbup
Zoe
By: 'Ian Evans'
Jan 30,2024
0 people found
this helpful
Zoe and her staff were tops when selling our fairly unique property Copdock Hall - a 16th century wedding venue, six-bed house and vineyard. While most agents made excuses, absurd valuations and displayed remarkable inertia and apathy, ZN embraced the challenge and filled us with ...
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“This is our second time using Zoe Napier. The......”

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Jan 16,2024
Minithumbup
James
Lisa
By: 'Graham'
Jan 16,2024
0 people found
this helpful
This is our second time using Zoe Napier. The first time was when we purchased a property through them. We had a great experience and this was foremost in our minds when we came to sell our existing property. The whole team are very professional ...
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“Zoe Napier have gone above and beyond to make......”

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Dec 08,2023
Minithumbup
Sharon
James
By: 'Mechelle Sweeney-Oxland'
Dec 08,2023
1 people found
this helpful
Zoe Napier have gone above and beyond to make the sale of our equestrian property as painless as can be. They have kept us updated at all times, working with both ourselves and our buyers. All the team members involved have been excellent and we ...
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“We recently viewed a property through Zoe Nap......”

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Dec 01,2023
Minithumbup
James
By: 'Jen'
Dec 01,2023
0 people found
this helpful
We recently viewed a property through Zoe Napier and met James who was a delight to deal with. Very knowledgeable, courteous and gave us the space we needed at important times during the viewing. Although we have decided not to make an offer we look ...
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“Enjoyable and rewarding experience...”

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Nov 30,2023
Minithumbup
James
By: 'Graham'
Nov 30,2023
0 people found
this helpful
Very refreshing experience. Never tried to sell me a property, just informed me, found answers to difficult questions, called back when they said they would, courteous, professional and personable all in one go. Funny, makes you want to buy a house :)...
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“We would like to say how refreshing it is to ......”

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Nov 25,2023
Minithumbup
Zoe
By: 'Peter French'
Nov 25,2023
0 people found
this helpful
We would like to say how refreshing it is to have an honest opinion from someone who understands the market and rose tinted spectacles do not apply! Zoe has suggested how we can improve our property and hopefuly looking to placing our property with her ...
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“So efficient and helpful. Nothing was ever to......”

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Aug 10,2023
Minithumbup
Sharon
By: 'Denyse Simpkin'
Aug 10,2023
0 people found
this helpful
So efficient and helpful. Nothing was ever too much trouble....
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“I was recommended to use Zoe Napier & Associa......”

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Jul 10,2023
Minithumbup
Sharon
By: 'Martin'
Jul 10,2023
0 people found
this helpful
I was recommended to use Zoe Napier & Associates Ltd by a friend, who I now owe a huge debt of gratitude to. The service provided by both Matthew in the sales team along with Sharon and James in sales progression was first rate. They were ...
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“Zoe and her team attracted high quality inter......”

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May 23,2023
Minithumbup
Zoe
By: 'Paul'
May 23,2023
0 people found
this helpful
Zoe and her team attracted high quality interest through excellent marketing material and a thorough attention to detail. The quality of photography and narrative was exceptional. Viewings were well vetted and all were genuine....
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“Excellent service from everyone I dealt with ......”

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Mar 08,2023
Minithumbup
Sharon
By: 'Lesley'
Mar 08,2023
0 people found
this helpful
Excellent service from everyone I dealt with at Zoe Napier. Always ready to help with any queries I had which were dealt with in a very efficient and professional manner and always very friendly and courteous. A five star recommendation....
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“Brilliant agent , was kept updated all the wa......”

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Feb 25,2023
Minithumbup
Sharon
By: 'Scott'
Feb 25,2023
0 people found
this helpful
Brilliant agent , was kept updated all the way through , Sharon was always on hand to speak to and nothing was ever to much trouble for her . If we ever sold again would 100% go with Zoe Napier , purely for the personal and professional service...
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“Great, friendly, personable agents...”

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Feb 23,2023
Minithumbup
Greg
By: 'L Sharman'
Feb 23,2023
0 people found
this helpful
I initially met Greg whilst viewing a property for sale and was instantly impressed with his friendly, laid back approach. It swayed me to go with Zoe Napier as Greg was so personable and put up with my endless questions, which is what I wanted ...
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“Perfect choice...”

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Nov 25,2022
Minithumbup
Sharon
Greg
By: 'Kevin D.'
Nov 25,2022
0 people found
this helpful
Thank you so much for handling the sale of our bungalow. From our initial meeting at your office and meeting your team, we were confident that Zoe Napier were our correct choice to work on our behalf for the sale. We were kept informed throughout ...
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“We could not recommend Zoe and her team highl......”

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Nov 17,2022
Minithumbup
Zoe
James
By: 'Howard Family'
Nov 17,2022
0 people found
this helpful
We could not recommend Zoe and her team highly enough. Her team of staff always gave a first class service, very friendly and helpful and our calls were always answered and returned. This is a very exceptional group....
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“Super service from start to finish The grea......”

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Aug 02,2022
Minithumbup
By: 'Mike and Bernadette Allen'
Aug 02,2022
0 people found
this helpful
Super service from start to finish The great thing about the Zoe Napier group Is that you are dealing with experienced Estate Agents all the time . So many Agents only have one or two front end Top performers but though out the team of Five ...
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“fantastic support after we made an off......”

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Jun 29,2022
Minithumbup
Sharon
Zoe
By: 'Tony'
Jun 29,2022
0 people found
this helpful
We had fantastic support after we made an offer and it was accepted. We were kept informed by Sharon at regular intervals and we really appreciated her input to the solicitors and she kept them on track. I firmly believe that without her input the ...
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“Our journey started with Zoe and Matthew meet......”

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Jun 28,2022
Minithumbup
Zoe
By: 'Richard'
Jun 28,2022
1 people found
this helpful
Our journey started with Zoe and Matthew meeting us at our home which helped us have a clear understanding of the process involved with our sale,there individual and professional approach certainly gave us the reassurance that the Zoe Napier Group were the right agents ...
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“Very professional...”

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Jun 21,2022
Minithumbup
Sharon
By: 'Ginny'
Jun 21,2022
0 people found
this helpful
A very professional and non stressful experience from The Zoe Napier Group on the sale of my house guided expertly by Richard Moseley and Sharon Adams....
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“Service was Service at its best...”

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Apr 19,2022
Minithumbup
By: 'steve baker'
Apr 19,2022
0 people found
this helpful
i looked at all options, when choosing my estate agent to represent my sale and i am so glad i chose Zoe Napier, the advice and service has been first class from Marketing to sale of property . Special mention to Richard, whose experience and advice ...
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“All staff I dealt with were extremely helpful......”

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Apr 02,2022
Minithumbup
James
Sharon
By: 'alison'
Apr 02,2022
0 people found
this helpful
All staff I dealt with were extremely helpful and friendly and always willing to find out answers to any queries I had. Can highly recommend....
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“All at Zoe Napier were very helpful, efficien......”

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Mar 27,2022
Minithumbup
By: 'Ben'
Mar 27,2022
0 people found
this helpful
All at Zoe Napier were very helpful, efficient and helped our sale go through with the minimum of stress. Thank you....
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“After viewing with Zoe & co on and off for a ......”

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Mar 10,2022
Minithumbup
James
Zoe
By: 'Laura'
Mar 10,2022
0 people found
this helpful
After viewing with Zoe & co on and off for a few years now I've been left nothing short of impressed with their service however the superb marketing produced has always drawn me toward the properties they specialise in……after recently meeting james at a property (...
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“We purchased a property and I can only say Sh......”

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Feb 11,2022
Minithumbdown
Sharon
By: 'Chris'
Feb 11,2022
0 people found
this helpful
We purchased a property and I can only say Sharon has been on point and amazing throughout. I highly recommend her and would like to say a big thank you....
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“from viewing...”

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Feb 08,2022
Minithumbup
James
Sharon
By: 'john'
Feb 08,2022
0 people found
this helpful
from viewing at beginning with James was very friendly and professional, who then hands sale over to Sharon who has been brilliant from the start, nothing any trouble and kept on top of the sale the whole time keeping me informed all through...
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“I would recommend highly the Zoe Napier group......”

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Feb 04,2022
Minithumbup
Sharon
By: 'Colleen'
Feb 04,2022
0 people found
this helpful
I would recommend highly the Zoe Napier group From marketing to actually getting a sale over the line, professional & always good communication, it’s team work and it shows in expertise....
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“Excellent service...”

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Feb 02,2022
Minithumbup
Sharon
By: 'Brian Ash'
Feb 02,2022
0 people found
this helpful
Excellent service, Took a long time once we had a buyer but we were supported all the way. Well done Saron and te team...
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“Pre-sale information form a godsend...”

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Jan 21,2022
Minithumbup
Sharon
By: 'Catherine Berisford'
Jan 21,2022
0 people found
this helpful
The Zoe Napier Group really 'got' our property and we sold easily for a price we were happy with. We are now in the process of buying and the vendors know next to nothing about their property. We wish they'd had to fill in a ...
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“We can not thank Zoe's team enough for their ......”

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Dec 30,2021
Minithumbup
Sharon
James
By: 'Jessica'
Dec 30,2021
0 people found
this helpful
We can not thank Zoe's team enough for their help when buying our dream home last year. We have been here a year now and it wouldn't have been possible without the guidance, help and support of everyone at Zoe Napier. It was particularly stressful ...
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“A fantastic service from all at Zoe Napier...”

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Dec 17,2021
Minithumbup
By: 'David'
Dec 17,2021
0 people found
this helpful
We bought a house through Zoe Napier and dealt specifically with Matthew Fowler and Richard Moseley. We met Matthew at the site......he was absolutely excellent. He was extremely courteous, knowledgeable, friendly and professional. He helped us secure a rapid purchase but did at no ...
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“Thank You...”

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Nov 30,2021
Minithumbup
Zoe
By: 'Lynda Mortlock'
Nov 30,2021
0 people found
this helpful
Thank you to all at the Zoe Napier Group. Their patience and positive attitude in dealing with the sale of our property was amazing....
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Staff picture Sharon
(40)
Staff picture Zoe
(26)
Staff picture James
(23)
Staff picture Lisa
(11)
Staff picture Greg

Vendor Fees

Fees vary from 1% + VAT to 3% + VAT subject to a minimum fee of £4000 + VAT. Fees are based on the property price and can be adjusted to a sliding scale, should the client choose which is based on our success. The upper level fees are based on joint agency services where we work with a likeminded, reputable agent of choice and this fee is then split on a moiety basis irrespective of the introducer. This is often beneficial to the Country House sector which requires wider marketing.

Fees can also subject to the guide price being within 5% of our experienced advice and are reflected on the overall value of the property. Please contact us to tailor the marketing specific to your property and where we can discuss the presentation, photography and EPC options – some of which requires prepayment. Our marketing (advertising) is inclusive of the fee quoted. Options are available for additional products and National advertising (excluding those as standard) which can be sourced through our Mayfair Office at greatly reduced rates.

We consider Zoe Napier Group to be competitive in their fee structure, but equally do check when comparing fees as to what is included in the quotation, together with the experience behind it. We don’t work for everyone, but those we work for are frequently pleased with the price achieved.
Last updated at 05/12/2019, 3:19 PM by allAgents for Zoe Napier
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE

We are members of The Property Ombudsman who can be contacted at any time with a complaint. However, you are encouraged in the first instance to contact Zoe Napier Group directly to discuss your concerns for complaint and to see if the situation can be satisfactorily resolved. The contact at Zoe Napier Group is Director, Zoe Napier via email [email protected] or by telephone. Mobile: 07584 583358 or Office: 01621 840333.
Last updated at 2:12 PM 05/12/2019 by allAgents

Awards won by Zoe Napier Group, Maldon CM9 4LA



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Zoe Napier Group

Branch - Heybridge, Maldon, CM9