I rented through Alba up until Dec 2012. I was a tenant for 4 years with them and I had a positive experience throughout. I shared the property with 1 friend and we were treated very well by all the members of the team we dealt with. I was new to the city and renting when I came to Edinburgh and the girls in the office were great at explaining the process of renting. We did have an issue with a washing machine on 2 occasions and alba dealt with efficiently on both occasions and kept us updated all the way. I have now received my deposit back and would use them again if I hadnt just bought my 1st property!!
I havent had much experiance with letting agents but I have heard stories about other friends renting woes but I had none to report and would recommend to anyone!!