Wimbledon, London, SW19
4/5, 48 reviews
75% recommended
75% lettings valuation accuracy
91% lettings fee satisfaction



Property Features

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“I am still waiting for someone to get back to......”

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Jun 11,2021
Minithumbdown
By: 'Vic'
Jun 11,2021
0 people found
this helpful
I am still waiting for someone to get back to me relating a security deposit I paid for a property I didn't move into. I spoke with a number of staff some who were helpful and others who refused to get management to contact me relating to my situation. No answers were provided about if the property was still available, no information was shared about the deposit not being refundable. My relationship deteriorated and I have been left with the kids and out of pocket by £600 which is probably little for you but a very big deal for me and the kids. In times that we have been going though I'm surprised that a company such as yourselves have ignored my requests and emails for more information and a refund. This leads me to conclude that you are untrustworthy and do t formalise any comms in writing confirming your stance on fees paid. Shocking
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Opening Hours
Address

Andrew Purnell & Co
3 The Pavement, Worple Road
Wimbledon,London
Greater London
SW19 4DA
02088797888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 75% 91% £1,150 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 1 3 4 1 0 0 0 13 7
Areas covered
  • SW19
  • KT4
  • SW18
  • CR4
  • SW20
  • SM4
  • KT1
  • KT3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARMA TDS The Guild
Latest Properties

No Properties

Images & Videos

“I am still waiting for someone to get back to......”

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Jun 11,2021
Minithumbdown
By: 'Vic'
Jun 11,2021
0 people found
this helpful
I am still waiting for someone to get back to me relating a security deposit I paid for a property I didn't move into. I spoke with a number of staff some who were helpful and others who refused to get management to contact me ...
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“I have had very good experiences with Andrew ......”

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Mar 12,2021
Minithumbup
Frank
By: 'Brin'
Mar 12,2021
0 people found
this helpful
I have had very good experiences with Andrew Purnell. They have been managing the block of flats for which I am a landlord. I had a significant problem with a leak and they were able to go out of their way to assist me and ...
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“The best agent for my properties...”

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Mar 06,2021
Minithumbup
Frank
By: 'Greg Shakespeare'
Mar 06,2021
0 people found
this helpful
The best agent for my properties. I’ve been a client for Andrew Purnell for over five years now and they have been 100% with continuous high quality service....
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“Take a moment to read and avoid getting scammed...”

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Jun 13,2020
Minithumbdown
By: 'Diego'
Jun 13,2020
1 people found
this helpful
We are currently staying at one of the homes managed by Andrew Purnell. Please take a minute to read through one of the worst possible experiences that you could go through by signing off an agreement with them. Everything began extremely well, with prompt responses ...
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By: Andrew Purnell
Jun 22, 2020
View all comments (2)
Dear Diego We hope you are safe and well in these current times. Thank you for your review. It’s very unfortunate that your request for have a dog was not successful. When you registered for a property it was not for a property that was suitable for dogs. We have offered you the option to move to another property that will accept dogs. Please contact us so we can help you finding a suitable alternative property where dogs are permitted. Always at your service. Please be assured that ...

“New Block Manager...”

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May 21,2019
Minithumbup
Annaliese
By: 'SW19'
May 21,2019
1 people found
this helpful
Having recently instructed Andrew Purnell to manage our small block of 6 in Wimbledon, we are thrilled to have received the service initially promised. After a number of items within our block were left to deteriorate from previous management Andrew Purnell have shown a quick and ...
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Comment on agent fees
In line with market value from other service quotes received.
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“Disgusting behaviour and not trustworthy...”

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May 08,2019
Minithumbdown
By: 'Andrew'
May 08,2019
3 people found
this helpful
Worse experience with an estate agent. Having been described as a unacceptable candidate is off putting. Put an offer in when they send you an “offer” email but then turn around and state somebody's has come in with a higher price, Thad fine I can ...
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By: Andrew Purnell
May 23, 2019
View all comments (3)
Thank you for your comments. We take all feedback and constructively improve our levels of service. The current market has high levels of applicants searching for rental properties and when we hold an 'open day' it can generate several offers through our system. We wish you the best of luck in the future. Warmest Regards from all the team at Andrew Purnell & Co ...

“staff...”

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Feb 02,2019
Minithumbup
Rachel
By: 'gavin'
Feb 02,2019
1 people found
this helpful
I could choose any of the above. They have always dealt with me promptly and efficiently and I am grateful....
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Comment on agent fees
Seem OK
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“Attentive...”

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Jan 26,2019
Minithumbup
Stacey
Rachel
By: 'Anna'
Jan 26,2019
1 people found
this helpful
I must compliment Andrew Purnell for responding to our every request with promptly and efficiently. One cannot please everybody by in general I find the staff very cooperative in property management and reporting....
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Comment on agent fees
Good and hopefully it stays that way
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“Andrew Purnell Wimbledon...”

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Jan 25,2019
Minithumbup
Stacey
Rachel
By: 'TonyFlat9'
Jan 25,2019
1 people found
this helpful
AP staff look after us very well they are very efficient and caring. Well done! The rating also includes AP staff Annaliese and Aline....
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“Great service...”

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Jul 16,2018
Minithumbup
Annaliese
By: 'S&E'
Jul 16,2018
1 people found
this helpful
We have been very pleased with the service provided by the team at Andrew Purnell. Monique and Annaliese handled our rental in terms of viewings and administration. Both of these elements have been handled very efficiently, with any queries via email/phone dealt with particularly ...
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“Rental Property-Putney...”

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Apr 23,2018
Minithumbup
Annaliese
By: 'Omar'
Apr 23,2018
1 people found
this helpful
Our experience has been great with Andrew Prunell from the start. They have a system to take the property off the market as soon as an offer is made (landlord can chose to decline). Avoids getting sucked into annoying bidding wars which happens too often ...
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Comment on agent fees
Reasonable agent fees.
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“Very efficient and friendly communication....”

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Apr 13,2018
Minithumbup
Annaliese
By: 'Deborah'
Apr 13,2018
1 people found
this helpful
Everyone at Andrew Purnell has been clear and concise and professional. We are very pleased with the advice given and the service offered....
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Comment on agent fees
Competitive
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“I have found this company extremely efficient and helpful whenever ......”

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Dec 16,2017
Minithumbup
By: 'Mrs'
Dec 16,2017
1 people found
this helpful
I have found this company extremely efficient and helpful whenever I needed to use them. All staff are friendly and courteous and it has been a pleasure to work with them....
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“The team at Andrew Purnell have got to know us ......”

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Dec 13,2017
Minithumbup
Stacey
Rachel
By: 'Philip'
Dec 13,2017
1 people found
this helpful
The team at Andrew Purnell have got to know us well over the years and are very helpful when we make contact to help resolve maintenance problems. Most recently our tenants returned from holiday to find the toilet flush did not work. Stacey Mullarkey arranged ...
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Comment on agent fees
For the area covered in South West London, the fees are reasonable.
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“Dear Sir, In general the Andrew Purnell & Co staff are ......”

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Sep 10,2017
Minithumbdown
By: 'SEE'
Sep 10,2017
0 people found
this helpful
Dear Sir, In general the Andrew Purnell & Co staff are professional and helpful. I have one ''beef'' which relates to the revised method of invoicing leasees (introduced as part of the web based Block Man system) . Previously all service fees were billed to , in my ...
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“Simply brilliant service - attentive, polite, helpful with all matters ......”

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Aug 30,2017
Minithumbup
Rachel
Stacey
By: 'Deborah'
Aug 30,2017
0 people found
this helpful
Simply brilliant service - attentive, polite, helpful with all matters concerning property service management. What more needs said in life's busy world. Simply a good service which is hard to find these days. Would recommend....
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Comment on agent fees
About right as comparable with other management agents.
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“Difficult to identify too many positives with the service we ......”

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Aug 30,2017
Minithumbdown
By: 'Frustrated'
Aug 30,2017
1 people found
this helpful
Difficult to identify too many positives with the service we receive. I find myself constantly having to chase for updates on issues which AP&Co have said they will look into and am frustrated by how much they rely on intervention by other owners within ...
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By: Andrew Purnell & Co
May 21, 2019
View all comments (1)
Dear Sir or Madam Thank you for your review. We want to do everything we can to improve your 'frustrated' mindset. We use market leading property portal software used by millions of clients all over the world. We receive extremely positive feedback on the accessibility for information and ease of use. We off all client’s free demos to show how easy the system is and all the benefits it has. Please contact our office with a suitable time where we can go through it all. Best Regards Andrew Pur ...

“We have been dealing with Andrew Purnell for many years ......”

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Aug 30,2017
Minithumbup
Stacey
Rachel
By: 'Kiran'
Aug 30,2017
0 people found
this helpful
We have been dealing with Andrew Purnell for many years now. I am delighted to say that we have always received a great service from both Stacey and Rachel. they are both very friendly and professional and would always give fair advice. It is a ...
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“Andrew Purnell have been managing agents of all my properties ......”

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Aug 29,2017
Minithumbup
Stacey
Rachel
By: 'John'
Aug 29,2017
0 people found
this helpful
Andrew Purnell have been managing agents of all my properties in Wimbledon, Kingston-upon-Thames and Mitcham, Surrey. I have found them proactive and manage the properties extremely well....
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Comment on agent fees
Very competitive
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“All of the staff provide excellent customer service. They are ......”

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Aug 29,2017
Minithumbup
Stacey
Emily
By: 'Haley'
Aug 29,2017
0 people found
this helpful
All of the staff provide excellent customer service. They are proactive with their communication across all channels - telephone, email and Web. They have always been helpful, efficient and supportive....
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Comment on agent fees
Good value
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“A great 'hands on' and very personable estate agency and ......”

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Aug 29,2017
Minithumbup
Frank
Rachel
By: 'Julia'
Aug 29,2017
0 people found
this helpful
A great 'hands on' and very personable estate agency and property mnagement company. Nice people to do business with. React quickly and will try and help where possible and reasonable....
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Comment on agent fees
Fees are fair.
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“Efficient web based service for my apartment at Wimbledon Central. ......”

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Aug 29,2017
Minithumbdown
By: 'Jason'
Aug 29,2017
0 people found
this helpful
Efficient web based service for my apartment at Wimbledon Central. I was particularly impressed as to how thorough the process was before I was issued with an external doors electronic unlocking device....
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Comment on agent fees
Fair for services on offer
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“Rachel is always efficient, responsive and helpful. It has taken ......”

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Aug 29,2017
Minithumbup
Rachel
By: 'Clive'
Aug 29,2017
0 people found
this helpful
Rachel is always efficient, responsive and helpful. It has taken me a while to get used to the website but Rachel offers practical help....
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“I have used Andrew Purnell for many years - I ......”

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Aug 29,2017
Minithumbup
By: 'Carol'
Aug 29,2017
0 people found
this helpful
I have used Andrew Purnell for many years - I would simply say, as a landlord they have been great and offer so much more than the basic service...
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Comment on agent fees
You would always want them to be less, but they are fair
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“Efficient service was provided against all enquiries by the staff ......”

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Aug 29,2017
Minithumbup
By: 'Moazzam'
Aug 29,2017
0 people found
this helpful
Efficient service was provided against all enquiries by the staff who attended to me. I recommend them to future clients....
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Comment on agent fees
Good
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No image available Rachel
(20)
No image available Stacey
(16)
No image available Frank
(6)
No image available Annaliese
(4)
No image available Emily
(2)
No image available Lauren
(0)
No image available Lindsay
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:52 AM 27/10/2017 by allAgents

Awards won by Andrew Purnell & Co, London SW19 4DA


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Andrew Purnell & Co

Branch - Wimbledon, London, SW19