I agree with the reviews here. As a tenant I found the staff working for Thomas James rude, lazy, unhelpful in the extreme to a first time letter like myself, and totally unprofessional. I wouldnt touch them with a barge pole and I would recommend you tell your friends to stay well clear. I have tried to report them to the TPO, but guess what? They are not registered on the letting side. What a surprise. Avoid, avoid avoid and avoid some more!!!!