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2024
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Peach Properties
88 Cheshire Street
Shoreditch,London
Greater London
E2 6EH
020 7739 6969
Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 96% | 92% | £65,000 | £1,800,000 |
Lettings | 98% | 97% | £335 | £3,500 |
From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
---|---|---|---|---|---|---|---|---|---|
89 | 1 | 94 | 4 | 37 | 0 | 37 | 1 | 12 | 1 |
As complaints are rare ( and we manage in excess of 200 properties ) I know to which property you refer to.
I would like to clarify a few points. Firstly, the fridge ( not fridge freezer ) was reported broken by you in the week and we advised you that we couldn't get our approved contractor out to the property until after the weekend - which was unfortunate due to illness.
You said that this was unacceptable so we mutually agreed that you could enquirie for your own contractor to attend and be re-inbursed for costs. All our contractors are all pre-approved and trusted by us and our Landlords.
Your chosen repairer ( which we chased all day ) did not keep to the appointment that day. We then re-arranged it for the next day and I personally spent 2 hours waiting and at the property for them and with them. At that point they diagnosed a faulty thermostat.
You were immediately advised that the fridge was 'working, repairable but in need of a new thermostat' but unfortunately you then decided to purchase shopping without our knowledge.
As soon as the part was available, we attended the property again giving the engineer access.
In the interim period, as your Landlord is a good Landlord, a fridge was hired for your use. We still manage this property on her behalf and have a very good relationship with her.
Finally, having been in business for over 15 years, we do pride ourselves on giving a good honest service to all our Landlords and Tenants and do take any criticism seriously, hence why I followed this up.
Gregg Boxall, Director