An awful experience.
Where do I begin?
They are rude, inconsistent and obnoxious.
Your property is advertised by one agency and managed by another, which means if you have problems then nobody is accountable.
Our problems included them forgetting to set up your standing order, or giving you three sets of keys that do not work in your lock and in fact are for another house. When you finally get hold of the right person, they obviously forget to call back.
They try to blame you for every mistake they make.
I would let from any other estate agent where possible!