Cherry Picked Properties
Heald Green, Cheadle, SK8
4.9/5, 98 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction

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“WARNING This agent made me homeless!!!I was......”

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Jun 03,2021
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By: 'Kevin'
Jun 03,2021
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WARNING This agent made me homeless!!!

I was made homeless by this incompetent estate agent. If you value knowing you have a home to go to I would stay away from Cherry Picked Properties.

I was a prospective tenant, viewed an apartment, made an offer, offer was accepted, paid a holding deposit.

On the morning of the tenancy start date I called to arrange a time to collect keys. I was told I would get a call back, this did not happen.

On the day after my tenancy should have started I called again to chase them up about collecting keys. I was then informed that they had decided to rent the property to another party!!!

Apparently I had not completed the references in time. I had however completed everything, Kas the estate agent, had requested me to do.

Although Daniel the Director apologised for the poor service, and inadequate communication (no one called, emailed, or texted me, to update me to the status of the situation) I was left without a home.

I do not believe the chaps, Dan, Ian, and Kas are doing anything unethical or malicious. They are just not well equipped to handle the basic functions of running an estate agents. Their communication, systems and processes fall woefully short.

I will never use this estate agent as a tenant or landlord.

If you are looking for a property as a tenant I would look elsewhere. Imagine how you would feel finding out the day after you were meant to move in that your new home has been rented to someone else and they are sorry for forgetting to inform you.

If you are a landlord looking to rent a property you may find that lots of your prospective tenants do not complete on the property. This is not the fault of the tenants (as Cherry Picked Properties will have you believe), it is the fault of poor systems, processes and ultimately the inadequate level of communication that occurs between the team at cherry picked, the prospective tenants, and their landlords. I would recommend choosing another provider and you will see a big increase in the number of prospective tenants that end up completing on a tenancy.
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By: Dan Sawyer
Jun 03, 2021
Dear Kevin,

Thanks for your time earlier today. I am sorry that we were not able resolve your complaint in full.

We check in between 30-80 tenants per week and whilst our service levels fell below your expectations, thankfully the vast majority of our tenants have a great experience. That being said, the fact that you're personally not happy does matter to me. It is with that in mind that I'll be reviewing our procedures to see how we can improve our communication in these instances.

As discussed during our phone call, I accept that communication should have been better from our side on certain aspects and there are lessons we can learn from as a company.

That being said, for a balanced viewpoint on what happened, I feel that it's important that I am able to point out the following.

1. You were advised that the landlord had instructed us to re-advertise the apartment well over a week prior to the move in date.

2. The full referencing information was only supplied on the actual morning for when you were hoping to move in. Kas had asked you to sign into the Goodlord referencing program. Upon doing this, Goodlord sends out a request for applicants to fill out their full referencing details. I accept that Kas could have explained this further however generally the prompts that Goodlord provide are sufficient for our applicants for them to submit the information.

3. No agency can turn around referencing within one morning so I believe this expectation is unfair.

4. We did what we could to save the move in and for it to go ahead as normal however the landlord's decision was final.

You should have been notified immediately when the landlord decided to proceed with another offer and for this I'm sorry. My colleagues had thought you were no longer interested in the property due to the inaction for 2 weeks though clearly a follow up call and email should have been made to advise you of the landlord's decision.

I wish you all the very very in the future and I hope you find somewhere else quickly.

Best Regards,

Dan

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Opening Hours
Address

Cherry Picked Properties
216 Outwood Road
Heald Green,Cheadle
Greater Manchester
SK8 3JL
0161 437 3307

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £122,500 £680,000
Lettings 97% 96% £425 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 0 49 2 11 0 2 0 0 1
Areas covered
  • SK8
  • WA1
  • SK7
  • M16
  • M20
  • SK9
  • M21
  • M1
  • M2
  • M3
  • M4
  • SK1
  • L1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
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Jun 10,2021
Minithumbup
By: 'Josh'
Jun 10,2021
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Always helpful and friendly! I had a great experience renting with Cherry Picked Properties for around 18 months, in which time Ian and the team were always available to help with anything needed. Any issues were always resolved promptly and Ian was always very fast to ...
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“WARNING This agent made me homeless!!!I was......”

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Jun 03,2021
Minithumbdown
By: 'Kevin'
Jun 03,2021
0 people found
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WARNING This agent made me homeless!!! I was made homeless by this incompetent estate agent. If you value knowing you have a home to go to I would stay away from Cherry Picked Properties. I was a prospective tenant, viewed an apartment, made an offer, ...
read full review
Was this helpful? Yes
By: Dan Sawyer
Jun 03, 2021
View all comments (1)
Dear Kevin, Thanks for your time earlier today. I am sorry that we were not able resolve your complaint in full. We check in between 30-80 tenants per week and whilst our service levels fell below your expectations, thankfully the vast majority of our tenants have a great experience. That being said, the fact that you're personally not happy does matter to me. It is with that in mind that I'll be reviewing our procedures to see how we can improve our communication in these instances. ...

“Simon helped us negotiate the purchase of our......”

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May 18,2021
Minithumbup
By: 'karl H'
May 18,2021
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Simon helped us negotiate the purchase of our new house with humour, tact, and diligence. I would work with him again without a hesitation. He made himself available to work out queries, and without doubt ensured the process continued to completion for both sides....
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“Top class service, excellent advice and could......”

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Feb 17,2021
Minithumbup
By: 'Terry M'
Feb 17,2021
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Top class service, excellent advice and couldn't be more knowledgeable or helpful. Will definitely use for fully managed landlord service again - Can't recommend highly enough. Dan, Kas and team are extremely professional and have looked after everything for me from start to finish....
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“Cherry Picked Properties managed my property ......”

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Jun 03,2020
Minithumbup
By: 'Christopher'
Jun 03,2020
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Cherry Picked Properties managed my property extremely well for almost 5yrs. I was always kept well informed and they were always proactive & helpful in dealing with any issues that arose. When I came to sell they were very helpful in dealing with the tenant and ...
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“Great easy process!...”

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Feb 14,2020
Minithumbup
By: 'Aime'
Feb 14,2020
1 people found
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Ian was wonderfully helpful throughout the entire process, he answered numerous questions from me regarding the property and helped reassure me of all of the details. It was a quick and smooth process with Cherry Picked Properties, with a friendly, professional agent, great communication throughout ...
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“Satisfied with Cherry Picked...”

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Feb 12,2020
Minithumbup
By: 'Federico'
Feb 12,2020
0 people found
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Ian from Cherry Picked has been able to help me and my flatmate over the several months we have lived in the flat. He answered our questions always within short time and if we had an issue with the flat he was able to send ...
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“Friendly and helpful team. Helped out when ne......”

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Jan 08,2020
Minithumbup
By: 'Thomas'
Jan 08,2020
0 people found
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Friendly and helpful team. Helped out when needed, highly recommended. They also sorted viewings via video when I was living abroad...
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“Reliable. Definitely better than most agents ......”

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Jan 08,2020
Minithumbup
By: 'Rod'
Jan 08,2020
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Reliable. Definitely better than most agents in Manchester. Would recommend. I've just experienced a few communication issues, but Noah is top at solving them....
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“North's best estate agent Cherry Picked Properties...”

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Oct 11,2019
Minithumbup
By: 'Zak'
Oct 11,2019
0 people found
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While I was looking for property to rent in Manchester, I have researched and talked to almost all estate agents in North and then I decided to choose Cherry Picked Properties as I found Noah, Ian and Dan are professional, friendly, understand what customers need. ...
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“Excellent management...”

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Oct 01,2019
Minithumbup
By: 'Petteri'
Oct 01,2019
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Both Dan and Ian have been very helpful throughout our tenancy. They had answers to all our questions and made our tenancy really easy....
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“Impeccable Estate Agency...”

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Sep 26,2019
Minithumbup
By: 'Zaheer'
Sep 26,2019
0 people found
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I moved to Manchester this year having never moved out of my home city of Bham before and having the pressure of finding somewhere to live, whilst working in a demanding role with work and juggling viewing places. I found the perfect place and was ...
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“extremely professional and thorough professio......”

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Sep 05,2019
Minithumbup
By: 'Aaron'
Sep 05,2019
0 people found
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extremely professional and thorough professional follow up the house was sold within a month with offer exceeding initial asking price they took care of everything and always a delight to speak to rare gem in the industry whom incorporate the old fundamentals of customer service...
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“I am really happy with the service provided b......”

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Sep 05,2019
Minithumbup
By: 'Desmond'
Sep 05,2019
0 people found
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I am really happy with the service provided by Dan. Good communication always answers email within 24 hours. They are the expert in their field....
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“Cherry Picked Properties are the only agent I......”

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Sep 03,2019
Minithumbup
By: 'Michelle'
Sep 03,2019
0 people found
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Cherry Picked Properties are the only agent I would use as a landlord no other agent compares and I have used a few in the past. They tailor make your requirements, they listen, understands and above all else are pro-active. Dan understands the lettings and ...
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“Amazing team! So professional and quick to se......”

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Aug 31,2019
Minithumbup
By: 'Suzanne'
Aug 31,2019
1 people found
this helpful
Amazing team! So professional and quick to secure a let but fair to both landlord and tenant equally Can’t recommend them enough Well done cherrypicked properties...
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“Out of the box agent. Get things done one way......”

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Aug 31,2019
Minithumbup
By: 'Sara'
Aug 31,2019
0 people found
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Out of the box agent. Get things done one way or the other. Dan particularly is reliable in and out of hours. They go the extra mile. Breath of fresh air! I live in Malta so you will need that zip code for mobile...
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“They were very efficient with helping me secu......”

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Aug 31,2019
Minithumbup
By: 'Jon'
Aug 31,2019
0 people found
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They were very efficient with helping me secure the property I want and were able to answer any questions I had during that time. would highly recommend....
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“An experienced, professional experience....”

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Aug 31,2019
Minithumbup
By: 'Olivier'
Aug 31,2019
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I found Dan and Ian to be very professional and friendly throughout the entire process, any queries were quickly answered, I recommend them wholeheartedly for anyone lookinto live in Manchester...
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“Noah and Ian were very helpful with any quest......”

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Aug 31,2019
Minithumbup
By: 'Jamie'
Aug 31,2019
0 people found
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Noah and Ian were very helpful with any questions I had during my letting process. They were very prompt with any maintenance issues occurred and got someone out....
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“I recently rented an apartment within the gre......”

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Aug 31,2019
Minithumbup
By: 'Jonathan'
Aug 31,2019
0 people found
this helpful
I recently rented an apartment within the green quarter of Manchester, using cherry picked propertys. I must say that from the first point of contact , from viewing, deposit handling, and actual moving in date , all went smooth, with help from dans team. Any move in ...
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“Rental...”

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Aug 31,2019
Minithumbup
By: 'Bhupendra'
Aug 31,2019
0 people found
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Dan from Cherry Picks got me double the rent on my 3 bed flat to my previous agents. I have used few others agents previously but my top pick is Cherry Picks.Well done to the team!...
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“I would highly recommend Dan and the team at ......”

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Aug 31,2019
Minithumbup
By: 'Amy'
Aug 31,2019
0 people found
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I would highly recommend Dan and the team at Cherry Picked Properties. Great service and nothing seemed too much trouble. I just wish that I went with them initially!...
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“Excellent agency, I have always found the sta......”

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Aug 31,2019
Minithumbup
By: 'JB'
Aug 31,2019
0 people found
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Excellent agency, I have always found the staff to be friendly, professional and guarantee my properties are well looked after. 6* would be appropriate for Cherry Picked Properties!...
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“The BEST managing agent by a mile...”

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Aug 31,2019
Minithumbup
By: 'Em'
Aug 31,2019
0 people found
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I am an early CPP client. From all the agents I work with for my portfolio, they are BY FAR the best....
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“No better service to be found...”

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Aug 31,2019
Minithumbup
By: 'Simon'
Aug 31,2019
0 people found
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From viewing to move in I have nothing but good to say for Noah and Ian. Me and my wife would gladly rent with them again....
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“Great experience from A to ZHighly recommen......”

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Aug 31,2019
Minithumbup
By: 'Dannielle'
Aug 31,2019
0 people found
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Great experience from A to Z Highly recommend them to all considering a management agency. High rents, low maintenance costs so great....
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“This is the second time I've used Cherry Pick......”

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Aug 31,2019
Minithumbup
By: 'Mr'
Aug 31,2019
0 people found
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This is the second time I've used Cherry Picked Properties as I can't fault their level of professionalism and dedication to finding me a property that's right for me within my price range. Thanks for never failing to deliver. (I moved in last week and ...
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“Super helpful team who offer personal and car......”

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Aug 31,2019
Minithumbup
By: 'A'
Aug 31,2019
0 people found
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Super helpful team who offer personal and caring service to the management of our properties. We have had a long term relationship with them. Can recommend highly....
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“Recently myself and my new partner embarked o......”

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Aug 31,2019
Minithumbup
By: 'David'
Aug 31,2019
0 people found
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Recently myself and my new partner embarked on the adventure of living together. Both excited and nervous we turned to the internet and there we found Cherry Picked properties. Dan and his team were phenomenal. For me they belnded exceptional professionalism, knowledge of the market ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We take complaints very seriously.

This is why you can email the Managing Director directly with any issues or feedback.
Last updated at 1:04 PM 11/12/2015 by Dan Sawyer

Awards won by Cherry Picked Properties, Cheadle SK8 3JL


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