Liverpool North, Liverpool, L12
4.8/5, 405 reviews
96% recommended
97% sales valuation accuracy
99% sales fee satisfaction
89% lettings valuation accuracy
97% lettings fee satisfaction

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“May I just say a real big thank you to Stepha......”

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Jun 02,2021
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Stephanie
By: 'B'
Jun 02,2021
0 people found
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May I just say a real big thank you to Stephanie for the excellent service in assistance with ensuring a smooth transition to moving into my new property 1 b Birch tree court West derby
I highly recommend her for making a stressful time such ease .
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Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £58,000 £545,000
Lettings 89% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 3 137 9 72 1 44 1 44 3
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Would definitely recommend!...”

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Jun 04,2021
Minithumbup
Dean
By: 'Emma'
Jun 04,2021
0 people found
this helpful
Our adviser, Dean K, was incredibly helpful throughout. The process was quick and easy and we received regular communication and updates through. I would highly recommend Northwood. Thank you!...
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“May I just say a real big thank you to Stepha......”

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Jun 02,2021
Minithumbdown
Stephanie
By: 'B'
Jun 02,2021
0 people found
this helpful
May I just say a real big thank you to Stephanie for the excellent service in assistance with ensuring a smooth transition to moving into my new property 1 b Birch tree court West derby I highly recommend her for making a stressful time such ease ....
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“Very good service, good communication, positi......”

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May 28,2021
Minithumbup
Ruth
Joanne
By: 'Magdalena'
May 28,2021
0 people found
this helpful
Very good service, good communication, positive attitude, It was pleasure work with her. If you look the best agent. Ruth is the best....
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“I am really happy that I choose Northwood Liv......”

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May 25,2021
Minithumbup
Joanne
Peter
By: 'Katarzyna'
May 25,2021
0 people found
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I am really happy that I choose Northwood Liverpool, from day one I meet lovley Peter who done house valuation, he explained everything step by step , Ruth the branch manager communicate immigrate with all questions I had and absolutely credit to the company Joanne so ...
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“Dean was great throughout the process of secu......”

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May 25,2021
Minithumbup
Dean
By: 'Ben'
May 25,2021
0 people found
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Dean was great throughout the process of securing a property to rent, great customer service and always kept me up to date with the process....
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“Great landlord service!...”

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May 21,2021
Minithumbup
Stephanie
By: 'Jermaine'
May 21,2021
0 people found
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I recently signed up for the Guaranteed Rent Scheme. Overall I was impressed by the service received and the ease of the process. Stephanie was knowledgeable, honest and efficient. So far so good and so, very satisfied!...
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“I met Nathaniel yesterday for a viewing and I......”

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May 20,2021
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Nathaniel
By: 'Federico'
May 20,2021
0 people found
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I met Nathaniel yesterday for a viewing and I was impressed by his professional approach in discussing all the features of the property before entering into the house. He was very proactive in providing all the answers to my questions giving me a sense of ...
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“Happy with Northwood Liverpool. The sale wasn......”

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May 10,2021
Minithumbup
Ruth
By: 'Pablo'
May 10,2021
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Happy with Northwood Liverpool. The sale wasn't an easy one but was managed by Ruth with professionalism and calm, and finally it all ended as expected....
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“Great customer service...”

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May 04,2021
Minithumbup
Dean
By: 'Joanne'
May 04,2021
0 people found
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Great customer service from Dean. When one property fell threw, Dean went above and beyond to get us another property that fitted our requirements and budget. Northwood has provided lots of information and guidance in finding our dream property. Thank you!...
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“Thank you so much for speedy work and excelle......”

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Apr 30,2021
Minithumbup
Dean
By: 'Jess'
Apr 30,2021
0 people found
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Thank you so much for speedy work and excellent communication. Dean has been amazing through the whole process, so friendly and hard working. Could not recommend Northwood enough! Thank you for everything!...
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“Stephanie was professional, quick to respond ......”

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Apr 21,2021
Minithumbup
Stephanie
By: 'Kathryn'
Apr 21,2021
0 people found
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Stephanie was professional, quick to respond and totally honest throughout, a pleasure to deal with and I would recommend Northwood....
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“Brilliant support interest and advice you hav......”

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Mar 30,2021
Minithumbup
Ruth
By: 'Sabina Llavdaniti'
Mar 30,2021
0 people found
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Brilliant support interest and advice you have provided...I just wanted to write to thank you for everything,Thank you so much...
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“Amazing service from dean, so profesional he ......”

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Mar 24,2021
Minithumbup
Dean
By: 'Charlotte'
Mar 24,2021
0 people found
this helpful
Amazing service from dean, so profesional he has been such a pleausre to deal with sorting my application out, and getting it all done as quickly and smoothly as possible thank you so much dean for all your help and guidence every step of the ...
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“Professional and friendly service...”

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Mar 05,2021
Minithumbup
Joanne
By: 'Dickson'
Mar 05,2021
0 people found
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Professional and friendly service I highly appreciate the service of Ms. Joanne Smith who is responsive, friendly and professional. She arranged property viewing for me promptly upon request. This is important because clients are always eager to view the properties very soon which they are ...
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“Very supportive and knowledgeable!...”

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Mar 02,2021
Minithumbup
Dean
By: 'Micky'
Mar 02,2021
0 people found
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I was very nervous about the whole process of moving and signing a new tenancy, and it was ably managed by Dean, and I knew where everything was at every step of the way. Dean is a credit to Northwood, and I’m really grateful ...
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“We were not expecting to have enough attentio......”

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Feb 26,2021
Minithumbup
Dean
By: 'Andre'
Feb 26,2021
0 people found
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We were not expecting to have enough attention from anyone at Northwood Lettings based on our past experience with other letting agencies. Indeed Dean was far more than just a professional, was a friend and gave us the proper support we needed to finally rent ...
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“Dean was polite, professional, and very helpf......”

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Feb 25,2021
Minithumbup
Dean
By: 'Peter'
Feb 25,2021
0 people found
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Dean was polite, professional, and very helpful, would easily recommend his services all the time. He kept me informed at every stage....
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“I Contacted Northwood and spoke to Dean Kilpa......”

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Feb 15,2021
Minithumbup
Dean
By: 'Victoria'
Feb 15,2021
0 people found
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I Contacted Northwood and spoke to Dean Kilpatrick my first impressions was that he made the call easy and I was able to ask lots of questions which he was able to answer I left the call feeling very satisfied and confident I'd made the ...
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“I rented a property through Northwood.From t......”

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Feb 12,2021
Minithumbup
Dean
By: 'HEMANTH'
Feb 12,2021
0 people found
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I rented a property through Northwood. From the start the handling was very organized. They alloted Dean to deal with the property and he has been a delight. He promptly responded to all my queries and always called me back when I happened to call ...
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“Dean has been great from the viewing through ......”

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Feb 10,2021
Minithumbup
Dean
By: 'Peter'
Feb 10,2021
0 people found
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Dean has been great from the viewing through to quick responses to my queries. Everything has been straight forward and easy, can't fault the service....
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“Dean has been very helpful from first arrangi......”

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Jan 14,2021
Minithumbup
Dean
By: 'Matthew Copland'
Jan 14,2021
0 people found
this helpful
Dean has been very helpful from first arranging the viewing right to the end. He has been quick to respond to all queries and has made everything clear to us leaving nothing uncertain. He has kept us in the loop at all times and has ...
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“Since we first approached Northwood as our pr......”

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Dec 17,2020
Minithumbup
By: 'Carmen'
Dec 17,2020
0 people found
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Since we first approached Northwood as our prospective agents, I have been extremely satisfied with the service so far. As a Landlord relatively new to the process, I have very much appreciated the detailed, professional and always courteous guidance through the various documents and processes. ...
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“really friendly and professional service, hou......”

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Dec 15,2020
Minithumbup
Peter
Kathy
By: 'keith'
Dec 15,2020
0 people found
this helpful
really friendly and professional service, house sold really quickly and so did the exchange,Peter, Jo , Kathy and the team kept me informed all the way, would highly recommend...
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“Professional & quick response...”

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Dec 14,2020
Minithumbup
By: 'Owen'
Dec 14,2020
0 people found
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Been renting for over 4 years through Northwood Liverpool and I've had no issues at all. They're very quick to reply which takes some of the stress & uncertainty out of renting which can be felt sometimes. Rachel Yeo has been particularly helpful. She's been the agent ...
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“Excellent service from Kathy and the team.H......”

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Dec 11,2020
Minithumbup
Kathy
By: 'HK'
Dec 11,2020
0 people found
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Excellent service from Kathy and the team. Helpful and supportive throughout my purchase. Good communication. I am a very happy client. Mrs Harjit Kaur Singh...
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Staff picture Joanne
(77)
Staff picture Ruth
(56)
Staff picture Kathy
(32)
Staff picture Dean
(31)
Staff picture Mark
(25)
Staff picture Peter
(25)
Staff picture Fran
(14)
Staff picture Nathaniel
(6)
Staff picture Julie
(5)
Staff picture Christine
(1)
Staff picture Stephanie
(10)

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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Northwood

Branch - Liverpool North, Liverpool, L12