Jan 20,2013
By: 'Dismayed Tenant'
Jan 20,2013
2 people found
this helpful
Useless from the outset, problem after problem and nothing done to fix it. Property totally unfit for purpose, electrically unsafe, stank of BO and curry from the previous tenant, utterly unhygenic. Had bailiffs chasing me from the previous tenant. Failed to tell me it was next to a nightclub, couldn\'t sleep 4 nights as week. Extortionate fees, utterly terrible. Staff rude, unhelpful, fob every problem off as if not their fault, when it blatently is, forge legal paperwork to make it seem like they care, when they don\'t. Once they have your money, that\'s it. AVOID AT ALL COSTS.
What agent could do to change your mind?
Not rent out an unsuitable property, get your staff trained to fix problems when they\'re reported, not a month later and to be able to talk to people, stop being so useless.
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Was this helpful? Yes
By: Miller Metcalfe
Feb 01, 2013
Dear ‘’Dismayed Tenant’,
Thank you for taking the time to provide feedback, we appreciate your comments and have taken steps to look into your issues further.

We are sorry to hear that you are dissatisfied with your experience of renting with Miller Metcalfe, however we feel that we have addressed your problems within the property in a prompt manner.

• The property does have a valid Electrical Safety Certificate that was carried out before you moved in. You have also been provided with a copy.
• In regards to the cleanliness I can confirm that this property was professional cleaned before you moved in.
• If a bailiff has called to the property for the previous tenant, this would be out of our control, however we would suggest that you forward the bailiff to Miller Metcalfe and we will provide any relevant information to ensure they do not contact you again.
• In regards to the property’s positioning, as it is situated on a main road in the town centre we may have assumed, rightly or wrongly, that you would be aware of the noise levels. We do aim to match people to properties and had we felt the property’s proximity to ‘nightlife’ would affect you then we would have addressed this before progressing to application stage or issuing you with a tenancy. In light of your complaint about noise levels we suggest that you contact Environmental Health. As a lettings agent we have little powers to control noise pollution such as this in your area. We do however manage many properties within the development you reside and the majority of our tenants are content with the disturbances they experience as it is expected when living on such a popular ‘nightlife’ street in this area.
• In respect to our fees we conduct regular competitor analysis to ensure our fees are competitive against those of other local agents, we also regularly run offers where administration no fees are charged to prospective tenants. The charges you pay are set out in our terms and cover the cost of credit and personal referencing.
• In response to your statement about forged legal paperwork we take accusations such as this very seriously and would welcome you to meet with our Lettings Manager to discuss this and any other issues you have.

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Miller Metcalfe

1 Merchants Place, River Street Bolton

01204 535353

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Branch - Merchants Place, Bolton, BL2