100% sales valuation accuracy
92% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
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Jun 01,2021
Jun 01,2021
1
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I'm afraid we have to add to the recent spate of people who have had bad experiences with JCP.
We listed our flat in Grandpont for sale with JCP's East Oxford office in July 2020 at a commission of 1.5% (+VAT) and (£175 +VAT).
9 months down the line, we felt stupid that we didn't negotiate these fees down based on the service we received. The agent pressured us into taking our flat off the market after a first offer was received, then waited 6 weeks until October to let us know that said buyer was withdrawing her offer based on the survey in August. When we found a second buyer, the same agent ignored our conditions for accepting the offer, delaying the whole process by another 4 months from October to February. The sale was eventually completed after many headaches in April at a significantly lower (over 5%) price, and ultimately we felt that the agent created more problems than they solved.
The service we received certainly didn't justify the £7,200 we spent, so we raised this. There has been zero acknowledgement from the agent (apparently they went "over and beyond") and so we have regrettably had to take this to the Property Ombudsman.
To protect others from making the same mistakes we did, here are some top tips for selling with JCP:
1. If possible, avoid altogether or use the North Oxford branch
2. If you do go with JCP, negotiate the commission down to 1.25% (which is the market rate most others, e.g. Breckon and Breckon, charge)
3. If they do insist on a premium rate (1.5%), at least make sure they agree to reduce it if the property takes too long to sell (e.g. above 6 months) or sells at a significantly lower value than the asking price (e.g. 5%).
3. Make sure they include the £175 + VAT for EPC, photographs, and floorplans within that commission. They will try and list it separately, even (as in our case) the EPC was recently done and can therefore be downloaded for free off the internet.
4. When the agent calls you to pressure you into accepting the first offer, just ignore them and keep your property on the market for a minimum of 2 weeks in case other offers come in.
5. Send important communications to them in writing, e.g. conditions for accepting the offer. They will try and do everything over the phone which, conveniently, makes it difficult to present evidence when you do have to take this to the Property Ombudsman.
I wouldn't want my worst enemies to go through the same experience we had with JCP, so I hope some others find this useful. But best just to avoid!
We listed our flat in Grandpont for sale with JCP's East Oxford office in July 2020 at a commission of 1.5% (+VAT) and (£175 +VAT).
9 months down the line, we felt stupid that we didn't negotiate these fees down based on the service we received. The agent pressured us into taking our flat off the market after a first offer was received, then waited 6 weeks until October to let us know that said buyer was withdrawing her offer based on the survey in August. When we found a second buyer, the same agent ignored our conditions for accepting the offer, delaying the whole process by another 4 months from October to February. The sale was eventually completed after many headaches in April at a significantly lower (over 5%) price, and ultimately we felt that the agent created more problems than they solved.
The service we received certainly didn't justify the £7,200 we spent, so we raised this. There has been zero acknowledgement from the agent (apparently they went "over and beyond") and so we have regrettably had to take this to the Property Ombudsman.
To protect others from making the same mistakes we did, here are some top tips for selling with JCP:
1. If possible, avoid altogether or use the North Oxford branch
2. If you do go with JCP, negotiate the commission down to 1.25% (which is the market rate most others, e.g. Breckon and Breckon, charge)
3. If they do insist on a premium rate (1.5%), at least make sure they agree to reduce it if the property takes too long to sell (e.g. above 6 months) or sells at a significantly lower value than the asking price (e.g. 5%).
3. Make sure they include the £175 + VAT for EPC, photographs, and floorplans within that commission. They will try and list it separately, even (as in our case) the EPC was recently done and can therefore be downloaded for free off the internet.
4. When the agent calls you to pressure you into accepting the first offer, just ignore them and keep your property on the market for a minimum of 2 weeks in case other offers come in.
5. Send important communications to them in writing, e.g. conditions for accepting the offer. They will try and do everything over the phone which, conveniently, makes it difficult to present evidence when you do have to take this to the Property Ombudsman.
I wouldn't want my worst enemies to go through the same experience we had with JCP, so I hope some others find this useful. But best just to avoid!
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23rd Jan 2018
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4th Aug 2017
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James C. Penny Estate Agents
251 Cowley Road
Oxford
Oxfordshire
OX4 1XG
01865 721122
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 92% | £200,000 | £750,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 9 | 1 | 3 | 0 | 0 | 0 |
Areas covered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jun 01,2021
Jun 01,2021
1
people found
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this helpful
I'm afraid we have to add to the recent spate of people who have had bad experiences with JCP.
We listed our flat in Grandpont for sale with JCP's East Oxford office in July 2020 at a commission of 1.5% (+VAT) and (£175 +VAT).
9 months down the line, ...
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Jan 23,2018
Jan 23,2018
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Looking to Let or Rent house and had fantastic support, help and advise form JCP in particular Alex who was a big help and patient as its my elderly relative's property having moved into Care and a very difficult, sensitive decision....
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Jan 31, 2018
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Thank you for taking the time to leave this positive feedback. The team tries very hard to do well...thanks for noticing. ...
Jan 04,2018
Jan 04,2018
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Wonderful Service. We have been taken wonderful care of and could not be more impressed with the experience and professionalism of JCP. They were with us every step of the way and David, Steven and Anita all played their vital parts brilliantly. Thank you JCP!...
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Jan 05, 2018
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Thank you so much for taking the time to leave this lovely feedback. We were delighted to have been able to help. ...
Oct 20,2017
Oct 20,2017
1
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I am particularly grateful to David Wilkins for his patience, his knowledgeable advice, his superb skills at communicating with the buyers, his common sense and his practical help when it came to arranging extra surveys and assessments on my property. I felt supported and helped, ...
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Oct 17,2017
Oct 17,2017
1
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I am particularly grateful to David Wilkins for his patience, his knowledgeable advice, his superb skills at communicating with the buyers, his common sense and his practical help when it came to arranging extra surveys and assessments on my property. I felt supported and helped, ...
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Oct 18, 2017
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It's so kind of you to take the trouble to leave such lovely feedback. Thank you so much. I'm so pleased to have been able to assist. Best wishes. ...
Aug 04,2017
Aug 04,2017
1
people found
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David Wilkins, and the rest of the team have been a pleasure to work with. David has gone above and beyond what we have experienced with other agents. I would definitely use JCP when I come to sell another property. Thank you!...
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Aug 05, 2017
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I'm delighted to receive this great feedback and will pass onto the team. You were a great pleasure to act for. Very best wishes. ...
Aug 02,2017
Aug 02,2017
1
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I found Mr David Wilkins who was principally involved in the sale of the property to be most professional and helpful, especially in responding to my queries relating to the progress of the sale process. An excellent experience....
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Aug 03, 2017
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It was a great pleasure to act for you and thank you again for coming back to me after all these years. ...
Jul 14,2017
Jul 14,2017
1
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David Wilkins and JCP were fantastic throughout this process. David is one of the best agents I have ever dealt with and I have dealt with a huge number of people in the property industry over the years....
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Jul 16, 2017
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You're very kind. Thank you for this flattering feedback. ...
Jul 10,2017
Jul 10,2017
1
people found
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David Wilkins has been wonderful to work with in the sale of my property. He has given me realistic advice, he has displayed endless patience through a difficult process and provided a great support to me, working tirelessly. I would recommend David and JCP to ...
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Jul 10, 2017
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Thank you so much. It was an absolutely pleasure to act for you. Im so glad you were pleased. ...
Jun 22,2017
Jun 22,2017
1
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A big thank you to David Wilkins and all the JCP team for all you have done to help in the sale of our house. You definitely helped to smooth the way for the sale....
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Jun 22, 2017
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I'm delighted to have been able to help. Thank you for this great feedback. Very best wishes for the future. ...
May 31,2017
May 31,2017
1
people found
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I'd highly recommend JCP and especially David Wilkins. He's exceptional at what he does. He's there at every part of the sale/purchase (I've worked with him on both) and he knows how to get things moving. Top bloke and a real asset for JCP....
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Jun 03, 2017
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Thank you for your very kind words. I'm pleased to have been able to assist. Best wishes for the future. ...
Apr 30,2017
Apr 30,2017
2
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I would like to thank David Wilkins, who has been fantastic in getting the purchase through very quickly and for keeping me informed of the situation at all times. I would happily recommend using JCP in future business....
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May 02, 2017
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Thank you for your kind words Robin. I'm delighted to have been helpful. The feedback is very much appreciated. ...
Nov 15,2016
Nov 15,2016
4
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The dedication shown by David Wilkins and the entire JCP team to complete the sale of our current property and purchase of our new property in challenging circumstances provided a great support to us....
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Dec 05, 2016
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Thanks you so much. This is very good to hear. I shall pass onto the team! ...
Oct 10,2016
Oct 10,2016
4
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From the moment that we met David Wilkins at our house, he did absolutely everything to get us a good price and to get our chain through to completion. We would quite simply not have been able to do it without his assistance; the service ...
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Dec 05, 2016
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Thank you so much for this feedback. I'm delighted and will pass on to the team. ...
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