Appalling service. On the coldest weekend of the winter, I have been left with no heating or hot water and I have a 9 week old baby in the house and 8 year old daughter! I am livid!! Will be looking to get away from the clutches of this company very soon! I have also found that going direct to the homeowner gets things done quickly! 18 months ago I would have recommended this company but not now! The attitude of their staff is also appalling!