Bristol, BS3
4.9/5, 285 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


“Thank you very much ?to the Northwood team t......”

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May 28,2021
Minithumbup
Lily
Hannah
By: 'Gus & Flo'
May 28,2021
0 people found
this helpful
Thank you very much ?to the Northwood team to make everything easy for us. I recommend them, they are very professionals.
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Opening Hours
Address

Northwood
271 North Street
Bedminster,Bristol

BS3 1JN
0117 963 5777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £130,000 £529,600
Lettings 94% 94% £360 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 189 4 7 0 7 0 9 0
Areas covered
  • BS1
  • Bristol
  • BS2
  • BS3
  • BS4
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties
Images & Videos

“Friendly staff...”

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Jun 09,2021
Minithumbup
Lily
By: 'Erika'
Jun 09,2021
0 people found
this helpful
Lilly showed myself and my partner a property and made the whole application process easy and quick in what can be a stressful time renting a new property. Friendly staff who reply promptly, I would reccomend....
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“Thank you very much ?to the Northwood team t......”

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May 28,2021
Minithumbup
Lily
Hannah
By: 'Gus & Flo'
May 28,2021
0 people found
this helpful
Thank you very much ?to the Northwood team to make everything easy for us. I recommend them, they are very professionals....
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“Matt was really helpful and very knowledgable......”

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May 27,2021
Minithumbup
Matthew
By: 'Ilona'
May 27,2021
0 people found
this helpful
Matt was really helpful and very knowledgable of the property. He was happy to answer all questions and provided a lot of information....
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“Couldn't be happier with Matt from Northwoods...”

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May 25,2021
Minithumbup
Matthew
By: 'Peter'
May 25,2021
0 people found
this helpful
Can't speak highly enough of Northwood's service and Matt Bingham in particular. He went 'above and beyond' throughout our home selling process and we couldn't be happier with the outcome!...
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“House sale through Northwood...”

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May 25,2021
Minithumbup
Matthew
By: 'Vicki Barnard'
May 25,2021
0 people found
this helpful
Very professional and efficient service from Matt at Northwood Bristol. Lots of updates and contact-our house sale has been smooth sailing....
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“I was undecided about whether to use a lettin......”

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May 21,2021
Minithumbup
Hannah
By: 'Christine'
May 21,2021
0 people found
this helpful
I was undecided about whether to use a letting company, a friend recommended Northwood and they have been brilliant to work with. Stress free. Highly recommend...
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“Very good professionals...”

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May 20,2021
Minithumbup
Lily
Hannah
By: 'James O'neill'
May 20,2021
0 people found
this helpful
Very professional team, everyone was really helpful which made the move a lot easier. Lily and Hannah were very efficient and we appreciated their effort and we are happy in our new home....
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“Excellent service. Profesional, fast and with......”

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May 19,2021
Minithumbup
Lily
Hannah
By: 'NA'
May 19,2021
0 people found
this helpful
Excellent service. Profesional, fast and with 0 hassle. The whole process was around 4 days from start to finish. Can’t fault the service. Lilly, and hanna were outstanding and I would recommend Northwood to anyone looking to move towards west England...
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“Squires Viewing Review...”

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May 18,2021
Minithumbup
Lily
By: 'DJ'
May 18,2021
0 people found
this helpful
Lily was very friendly and upbeat, which kept us fully engaged throughout the viewing. She had answers to all of our questions (and there were a lot of them), and the letting process in general has been relatively straightforward and not tedious....
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By: Lily
May 18, 2021
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Thank you, for the lovely review. ...

“Very helpful...”

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May 18,2021
Minithumbup
Lily
By: 'Mathew'
May 18,2021
0 people found
this helpful
Really helpful and fast to respond to all questions or issues, would recommend to anyone looking to rent in Bristol....
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By: Lily
May 18, 2021
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Thank you for the lovely review, I really appreciate this. ...

“Lily at Northwood has been excellent. She has......”

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May 17,2021
Minithumbup
Lily
By: 'Aimee Blair'
May 17,2021
0 people found
this helpful
Lily at Northwood has been excellent. She has been responsive when answering queries. She has also kept me informed at each stage of the rental which as a new customer is very reassuring....
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By: Lily Chapman
May 18, 2021
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Thank you Aimiee. ...

“Tenant review...”

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May 02,2021
Minithumbup
Lily
By: 'Marta'
May 02,2021
0 people found
this helpful
Pluses: Good communication. Weekly cleaning really come every week. They care about review so what is tenants opinion Minuses: Cleaner could do better. Candidate references needs to be checked more deeply in my opinion...
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By: Lily
May 20, 2021
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Hi Marta, It's good to hear the cleaner is consistent and you are happy with our communication, your comments on the standard of cleaning has been reported to the property manager. Thank you. ...

“They are a great estate agency, the staff are......”

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Apr 30,2021
Minithumbup
Lily
Matt
By: 'Tenant'
Apr 30,2021
0 people found
this helpful
They are a great estate agency, the staff are very helpful and friendly. If any issues, they will attend fast....
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“I have been renting through Northwood for ove......”

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Apr 29,2021
Minithumbup
Lily
Matt
By: 'Mark L'
Apr 29,2021
0 people found
this helpful
I have been renting through Northwood for over a year. They have provided excellent service in dealing with issues with the property, with good communication and prompt responses throughout the process....
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“Briliant cooperation....”

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Apr 29,2021
Minithumbup
Lily
Matt
By: 'Michal Zielinski'
Apr 29,2021
0 people found
this helpful
Hi I very happy with cooperation with Lilly and Matt, They are really professionals.Very good contact and quick response. I always know then I can rely on Them.Many thanks for All....
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“Great team of people...”

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Apr 28,2021
Minithumbup
Matt
Lily
By: 'Nikki'
Apr 28,2021
0 people found
this helpful
This team are a Lovely team of people , always helpful, kind,understanding And professional . Any problems get dealt with swiftly.im normally a fairly anxious person but these guys make me feel at ease To discuss any Problem with them....
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“Friendly, helpful staff...”

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Apr 28,2021
Minithumbup
Lily
Matt
By: 'Michael'
Apr 28,2021
0 people found
this helpful
I have been a tenant for five years and have always found Northwood's staff to be friendly, helpful, and quick to respond to any questions or problems....
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“Friendly and helpful ....”

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Apr 28,2021
Minithumbup
Lily
Matt
By: 'Kayleigh Branfield'
Apr 28,2021
0 people found
this helpful
Friendly and helpful . Always gets problems sorted quickly .very understanding and approachable. Have great customer service skills and always willing to chase things up to address an issue ....
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“So helpful...”

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Apr 28,2021
Minithumbup
Lily
Matthew
By: 'Chelsea'
Apr 28,2021
0 people found
this helpful
Lily has been very helpful throughout our whole moving process and very responsive to emails which is always appreciated, would definitely recommend. Anytime I have called the offices, Matthew has been very helpful and polite...
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“Friendly staff, always happy to help and prov......”

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Apr 28,2021
Minithumbup
Matt
Lily
By: 'Patrick Davison'
Apr 28,2021
0 people found
this helpful
Friendly staff, always happy to help and provide assistance especially through moving in last year through uncertain times. A few mis communication hiccups that have lead to a couple of delays but sorted out after and has worked out better in the end :) Accommodating to ...
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“Very helpful and always checking on tenants t......”

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Apr 28,2021
Minithumbup
Lily
By: 'Jade Prewett'
Apr 28,2021
0 people found
this helpful
Very helpful and always checking on tenants to check they are OK. And no problems. Any issues are dealt with very quickly. And gast response from all the team....
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“Very helpful , always respond to any queries.......”

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Apr 28,2021
Minithumbup
Lily
By: 'Laura Docea'
Apr 28,2021
0 people found
this helpful
Very helpful , always respond to any queries. Discrete and polite , don't disturb you unles is necessary. Always trie to solve the problems with property if any...
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“Lily was very professional, from the first ti......”

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Apr 28,2021
Minithumbup
Lily
By: 'Jane Du Bourg'
Apr 28,2021
0 people found
this helpful
Lily was very professional, from the first time we met. The paperwork was dealt with promptly. Generally a good level of service....
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“Really pleased with Northwood customer servic......”

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Apr 27,2021
Minithumbup
Lily
Matt
By: 'Jade Delaney'
Apr 27,2021
0 people found
this helpful
Really pleased with Northwood customer service especially Lily as she's really helpful! Very quick at responding to emails! Very happy with Matt Hodge as he always helps and very quick with emails!...
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“I'm very happy for all in this property , and......”

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Apr 27,2021
Minithumbup
Lily
By: 'Adelina'
Apr 27,2021
0 people found
this helpful
I'm very happy for all in this property , and the agency is very good, is very accessible with all...
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“Everyone has been outstandingly lovely and he......”

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Apr 27,2021
Minithumbup
Hannah
Matt
By: 'Olivia'
Apr 27,2021
0 people found
this helpful
Everyone has been outstandingly lovely and helpful throughout the entire rental process. Customer service has been excellent and response to emails has always been so quick which is greatly appreciated! Matt, Hannah and Lily have all been outstanding....
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“Switched from CJ to Northwood...”

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Apr 27,2021
Minithumbup
Matt
By: 'Martin'
Apr 27,2021
0 people found
this helpful
Our property used to be managed by CJ when we moved in and it was one issue after another. After a year of stress our landlord switched to Northwood. We have never been happier with letting agency. Northwood has proved as very reliable when dealing ...
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“Am very happy with everything especially the ......”

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Apr 27,2021
Minithumbdown
Lily
By: 'Kwabena Dankyi'
Apr 27,2021
0 people found
this helpful
Am very happy with everything especially the way you people respond to any issues that comes up. I really appreciate....
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“Renting with Northwood...”

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Apr 27,2021
Minithumbup
Lily
By: 'Jane'
Apr 27,2021
0 people found
this helpful
We have been renting our flat from Northwood for almost a year now, and have always found them helpful and easy to get hold of if there are any issues. Any issues are resolved quickly for us....
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“Really prompt efficient and professional team......”

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Apr 27,2021
Minithumbup
Lily
Hannah
By: 'Carly'
Apr 27,2021
0 people found
this helpful
Really prompt efficient and professional team, always helpful and a pleasure to deal with since the beginning of our tenancy...
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Staff picture Hannah
(56)
Staff picture Matt
(54)
Staff picture Lily
(150)
Staff picture Matthew
(4)
Staff picture Lucy
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaint Handling Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 12:20 PM 02/02/2021 by allAgents

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Northwood

Branch - Bristol, BS3