Reading and Newbury, Reading, RG1
4.8/5, 56 reviews
95% recommended
94% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction

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“Northwood were friendly, helpful and effective...”

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May 28,2021
Minithumbup
Paul
By: 'Stephen'
May 28,2021
0 people found
this helpful
Northwood were friendly, helpful and effective in achieving our sale. Paul Surtees provided good local knowledge, and moved the sales process forward with tact and persistence. Our thanks to Northwood and to Paul.
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Opening Hours
Address

Northwood
89 London Street
Reading
Berkshire
RG1 4QA
0118 9520 810

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 100% £225,000 £1,050,000
Lettings 100% 96% £440 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 0 13 0 17 1 4 0 2 2
Areas covered
  • RG1
  • Reading
  • RG2
  • Tilehurst
  • RG4
  • Calcot
  • RG6
  • RG7
  • RG8
  • RG14
  • RG17
  • RG30
  • RG31
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS SAGEagent
Latest Properties
Images & Videos

“Paul, Mitch, Livvie & all the team at Northwo......”

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Jun 15,2021
Minithumbup
Livvie
By: 'Paula'
Jun 15,2021
0 people found
this helpful
Paul, Mitch, Livvie & all the team at Northwood are great. Best agents I've ever used. Highly recommended, no, pressure, not the usual pushy over confident agents in the area....
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“Northwood were friendly, helpful and effective...”

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May 28,2021
Minithumbup
Paul
By: 'Stephen'
May 28,2021
0 people found
this helpful
Northwood were friendly, helpful and effective in achieving our sale. Paul Surtees provided good local knowledge, and moved the sales process forward with tact and persistence. Our thanks to Northwood and to Paul....
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“Paul recently sold a property for me. He was ......”

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May 15,2021
Minithumbup
Paul
Livvie
By: 'Donna Toomey'
May 15,2021
1 people found
this helpful
Paul recently sold a property for me. He was fabulous the whole way through, keeping us up to date and always available when we needed him. I wouldn’t hesitate to recommend Northwood due to his professionalism and first class conduct throughout the whole transaction....
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“I cannot praise Paul Surtees at Northwood hig......”

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May 14,2021
Minithumbup
Paul
Livvie
By: 'John'
May 14,2021
0 people found
this helpful
I cannot praise Paul Surtees at Northwood highly enough. My property was in a long chain but he seemed to be the only person who genuinely cared about getting the best outcome for me throughout. I've been underwhelmed by estate agents in the past but ...
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“Paul Surtees handled the sale of my property ......”

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May 14,2021
Minithumbdown
Paul
Livvie
By: 'Jacqui'
May 14,2021
1 people found
this helpful
Paul Surtees handled the sale of my property which wasn't the easiest of transactions to say the least. The whole process was handled with completion professionalism throughout. I would thoroughly recommend Northwood to anyone who was considering selling or buying a house. Thank you Paul....
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“Absolutely delighted with the service receive......”

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May 07,2021
Minithumbup
Paul
Livvie
By: 'Karen'
May 07,2021
1 people found
this helpful
Absolutely delighted with the service received from Paul Surtees & the sales team at Northwood. I was representing my son and daughter in law who live in Australia and wanted to sell their UK home. Nothing was too much trouble for Paul and with his help ...
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“Excellent service from Paul and his team at t......”

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Apr 28,2021
Minithumbup
Livvie
Paul
By: 'Willims'
Apr 28,2021
1 people found
this helpful
Excellent service from Paul and his team at the Tilehurst Office. Kept informed through the whole process. Thank you Paul and your Team...
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“Despite handling parties in three separate ti......”

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Mar 31,2021
Minithumbup
Lisa
By: 'Imogen'
Mar 31,2021
0 people found
this helpful
Despite handling parties in three separate timezones, our agent was polite, efficient, and knowledgable throughout. The move-in was speedy and organised....
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“Smooth, quick and transparent....”

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Mar 30,2021
Minithumbup
Lisa
By: 'Challas'
Mar 30,2021
0 people found
this helpful
Smooth, quick and transparent. We were new to the country and hunting for a rental and in a hurry. This was just our second shortlisted rental and here we are in the property and writing this review. Kudos to team Northwood and Lisa in specific....
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“From the offset we knew we were in safe hands......”

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Mar 16,2021
Minithumbup
Lisa
By: 'Thom'
Mar 16,2021
0 people found
this helpful
From the offset we knew we were in safe hands. Lisa was incredibly engaging during our view; her attitude showed she cared about the property, and the potential new tenants. Even after the viewing, she continued to go above and beyond in communication; she was ...
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“Both Paul and Livvi were excellent and I wou......”

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Mar 15,2021
Minithumbup
Paul
Livvie
By: 'Dave'
Mar 15,2021
1 people found
this helpful
Both Paul and Livvi were excellent and I would recommend them to anyone who asked me. Thank you to you both....
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“We had a great deal of support and help in bu......”

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Mar 11,2021
Minithumbup
Paul
Livvie
By: 'Richard'
Mar 11,2021
1 people found
this helpful
We had a great deal of support and help in buying our property. Due to the Covid situation things did get delayed as expected but Paul Surtees handled things with a great deal of calmness and professionalism. When we wanted to come and see the ...
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“Excellent. Paul from Tilehurst office is bril......”

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Mar 05,2021
Minithumbup
Paul
Livvie
By: 'Elena'
Mar 05,2021
1 people found
this helpful
Excellent. Paul from Tilehurst office is brilliant. Highly recommended. Very smooth selling process. If there were any problems he was the first one to act on it....
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By: Mitch Mitchison
Mar 08, 2021
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Thanks Elena. I'm pleased to hear Paul and the team looked after you. ...

“Good agent...”

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Feb 15,2021
Minithumbup
Paul
Livvie
By: 'Charlie H'
Feb 15,2021
1 people found
this helpful
Paul was always great to deal with. Got the house sold and kept the sale moving thereafter, what more is there to say?...
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“Excellent service. Paul has helped us enormou......”

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Feb 03,2021
Minithumbup
Paul
Livvie
By: 'Sarah'
Feb 03,2021
1 people found
this helpful
Excellent service. Paul has helped us enormously. Smooth transaction. I would recommend Northwood as they are a very friendly team....
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“5 Star Service...”

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Feb 03,2021
Minithumbup
Lisa
By: 'Timothy'
Feb 03,2021
0 people found
this helpful
Friendly, professional staff who made the process of moving a stress free experience. Would certainly recommend to friends and family....
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By: Mitch
Feb 04, 2021
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I'm pleased we were able to help. Thank you for the kind words. ...

“100% recomemended...”

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Jan 11,2021
Minithumbup
Paul
Livvie
By: 'Juanma Munoz'
Jan 11,2021
1 people found
this helpful
As a first buyer, I appreciate the quick response and how helpful they've been through the purchase process. Excellent customer service....
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“Recently just completed buying my first house......”

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Jan 04,2021
Minithumbup
Paul
Livvie
By: 'Kristina'
Jan 04,2021
1 people found
this helpful
Recently just completed buying my first house through Northwood in Tilehurst and cannot fault them at all. Thank you for everything!...
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By: Paul Surtees
Jan 04, 2021
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Thank you Kristina for your kind words. I hope you have settled in well. ...

“I went to Northwood following a recommendatio......”

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Jun 24,2019
Minithumbup
Mitch
By: 'Ivan'
Jun 24,2019
0 people found
this helpful
I went to Northwood following a recommendation from a friend after my previous Managing Agent let me down. Mitch dealt with me throughout and the transfer over to Northwood was easy and hassle free....and all sorted withing a couple of weeks! I was grateful ...
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By: Mitch
Jun 24, 2019
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Thanks Ivan. I'm pleased we could help and looking forward to working with you. Mitch ...

“Great Advice!...”

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Jan 24,2019
Minithumbup
Mitch
By: 'JW'
Jan 24,2019
0 people found
this helpful
Ben came to my property as I was considering either selling or renting. I was impressed with his knowledge, and gave me honest advice rather than just telling me what I wanted to hear. I was very impressed and when I decide to rent my ...
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By: Ben Knight
Jan 24, 2019
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Thank you for taking the time to write a review, I'm pleased I could be of assistance. ...

“Excellent liaison skill...”

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Nov 20,2018
Minithumbup
Mitch
By: 'Kike'
Nov 20,2018
0 people found
this helpful
Ben's enthusiasm and attitude to work is outstanding. He has proven to be very helpful in giving excellent and well detailed up-to-date information on regular basis through out the period of conveyancing to completion of sale. Thus has helped in alleviating much concerns and anxieties ...
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By: Ben Knight
Jan 24, 2019
View all comments (1)
Thank you for your kind words. I am glad that I was able to help sell your property and am delighted that you are pleased with the result. ...

“Estelle...”

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Oct 23,2018
Minithumbup
Mitch
By: 'Estelle'
Oct 23,2018
0 people found
this helpful
Ben at Northwood helped me with Guaranteed Rent on my 2 properties and I am impressed with everything, I would highly recommend. I will go back to Ben when I buy more properties which need to be managed. And also recommend Ben and Northwood Reading to ...
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Comment on agent fees
Good
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By: Ben Knight
Jan 24, 2019
View all comments (1)
Thanks Estelle. It's a pleasure working with you. ...

“Help with relocation...”

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Jul 24,2018
Minithumbup
Mitch
By: 'Relocation'
Jul 24,2018
0 people found
this helpful
We have used Northwood to assist with relocation of staff as part of our recruiting process, if relocation is involved. They have always responded quickly to provide our potential recruits with up to date and helpful information about the Thames Valley housing markets. We would ...
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By: Ben Knight
Jan 24, 2019
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Thank you for taking the time to write a review Paul and we look forward to further working with you. ...

“Excellent...”

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Jul 10,2018
Minithumbup
Mitch
By: 'Leigh'
Jul 10,2018
0 people found
this helpful
I recently inherited a flat in need of complete refurbishment. Mitch and his team did this professionally, quickly and to a very high standard. Nothing was too much trouble and as I do not live in the area I was kept in regular contact by ...
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By: Ben Knight
Jan 24, 2019
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Thank you for taking the time to write a review for us and I'm pleased we could be of assistance. ...

“In short, these guys are just one of the best ......”

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Mar 05,2018
Minithumbup
Mitch
By: 'Jackson'
Mar 05,2018
0 people found
this helpful
In short, these guys are just one of the best estate agents. We have put our house on the market for some time and used various different estate agents only to found out they are just very enthusiastic at the very beginning but will cool ...
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Comment on agent fees
Extremely competitive
Was this helpful? Yes
By: Ben Knight
Jan 24, 2019
View all comments (1)
Thank you for your kind words, I am glad that we were able to help you sell your property and I look forward to working with you again in the future. ...
Staff picture Mitch
(16)
Staff picture Sarah
(13)
Staff picture Paul
(16)
Staff picture Lisa
(5)
Staff picture Livvie
(15)
Staff picture Jenni
(0)

Landlord Fees

Full Management Service
14.4% (inc. VAT), On Completion (Fees are negotiable)

We charge a monthly commission for the ongoing management of your property

Last updated on 18/12/2020, 3:45 PM by James Underwood

Pending
3% (inc. VAT), On Completion (Fees are negotiable)

Last updated on 18/12/2020, 4:52 PM by James Underwood

Pending
0% (inc. VAT), On Completion (Fees are negotiable)

No Fees, No Commissions. Get in touch to see whether your property qualifies.

Last updated on 18/12/2020, 4:54 PM by James Underwood

Tenant Find Only
60% (inc. VAT), On Completion (Fees are negotiable)

If you simply want us to find a tenant for your property, we will charge you a one-off fee. This fee covers all the cost of advertising, finding a tenant, undertaking references and drawing up agreements etc.

We will charge you a separate fee for drawing up the inventory. This will depend on the size of the property.
A fee for protecting the tenant’s deposit may be charged separately to cover our costs.

Last updated on 18/12/2020, 3:47 PM by James Underwood


Vendor Fees

Overall Fees
1.2% (inc. VAT), On Completion (Fees are negotiable)

We offer a fully comprehensive sales service and pride ourselves on a high quality level of customer service. Therefore, we see a huge value in our service. Our fees are not the cheapest but you certainly get what you pay for.

Last updated on 18/12/2020, 3:27 PM by Paul Surtees


Tenant Fees

Holding Deposit (per tenancy)

Maximum of 1 weeks rent (per tenancy)

This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed

Last updated on 18/12/2020, 3:32 PM by Sarah Dobson

Tenancy Deposit

For English Properties:
Payment of interest for the late payment of rent 3% above Bank of England base rate.

Last updated on 18/12/2020, 3:33 PM by Sarah Dobson

Change of Sharer
£50 (inc. VAT), On Completion

per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with amending the tenancy agreement to reflect the change.

Last updated on 18/12/2020, 3:35 PM by Sarah Dobson

Pending
£50 (inc. VAT), On Completion

To cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.

Last updated on 18/12/2020, 3:34 PM by Sarah Dobson

Early Termination

If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:

i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding

Last updated on 18/12/2020, 3:35 PM by Sarah Dobson

Permitted Payments

Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.
Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

Last updated on 18/12/2020, 3:35 PM by Sarah Dobson

Pending
9.6% (inc. VAT), On Completion

We charge a monthly commission for the ongoing collection of the rent for your property.

Last updated on 18/12/2020, 3:44 PM by James Underwood

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you have cause to complain about any aspect of the service you have received from the team at Northwood Reading, please contact us via email or telephone in the first instance and ask to speak with the local director, Brian Mitchison (known as Mitch). If Mitch is unable to resolve your complaint, the full Complaints procedure is listed on our website at http://www.northwooduk.com/complaint-handling-procedure
Last updated at 11:56 AM 05/07/2018 by allAgents

Awards won by Northwood, Reading RG1 4QA


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Northwood

Branch - Reading and Newbury, Reading, RG1