Shepherds Bush, London, W12
4.6/5, 91 reviews
93% recommended
93% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


“Northfields were very good about keeping to appointments and chasing ......”

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Jan 20,2013
Minithumbup
By: 'SMK'
Jan 20,2013
0 people found
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Northfields were very good about keeping to appointments and chasing things up with the tenants and referencing agency. They were proactive and flexible and responded promptly to calls and emails. They have been easy to reach and gone the extra mile to ensure we got the quality of tenant we were seeking. This is the first tie. We have used the, but if this level.of service keeps up, it won't be the last.
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Opening Hours
Address

Northfields
127 Askew Road
Shepherds Bush,London
Greater London
W12 NAU
020 8740 8833

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 95% £221,000 £820,000
Lettings 100% 96% £890 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 1 37 3 16 1 9 0 2 1
Areas covered
  • W12
  • W3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TDS SAGEagent Relocation Agent Network
Latest Properties

“Caroline and the team provided a wonderful se......”

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Jul 18,2022
Minithumbup
Caroline
Paul
By: 'Vijay'
Jul 18,2022
0 people found
this helpful
Caroline and the team provided a wonderful service from start to finish, keeping me informed throughout the entire period and making it as easy as possible. This particular sale was challenging and subject to additional queries and work, but Caroline and the team were professional ...
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“Northfields Askew Road...”

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Jul 07,2022
Minithumbup
Caroline
By: 'Acton move'
Jul 07,2022
0 people found
this helpful
Caroline Watkins of Askew Road Northfields got our sale and purchase over the line against what seemed like all the odds. We are delighted with our new home and thankful that it all worked out. Thanks to Caroline for all her efforts....
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“DON't EVER SIGN WITH THEM!! Worst agency ever...”

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Apr 21,2022
Minithumbdown
By: 'Uendi'
Apr 21,2022
0 people found
this helpful
DON't EVER SIGN WITH THEM!! They are super eager when there's any money involved from their side to get but when the tenant needs any sort of help, they go incognito!!! Been waiting for comms from them in regards to the deposit release for more ...
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“Absolutely delighted with the service from Ca......”

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Feb 14,2022
Minithumbup
Caroline
By: 'Pam Myers'
Feb 14,2022
0 people found
this helpful
Absolutely delighted with the service from Caroline Watkins at the Shepherds Bush office. Caroline's in-depth knowledge of the area is invaluable, she has a wealth of local info at her fingertips. She's very personable, communicates well and is responsive to any questions raised. Highly recommended!...
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“Absolutely delighted with the service from Ca......”

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Feb 14,2022
Minithumbup
Caroline
By: 'Pam Myers'
Feb 14,2022
0 people found
this helpful
Absolutely delighted with the service from Caroline Watkins at the Shepherds Bush office. Caroline's in-depth knowledge of the area is invaluable, she has a wealth of local info at her fingertips. She's very personable, communicates well and is responsive to any questions raised. Highly recommended!...
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“Northfields has been my go to estate agent fo......”

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Dec 28,2021
Minithumbup
Amy Butler
By: 'sasha'
Dec 28,2021
0 people found
this helpful
Northfields has been my go to estate agent for quite some time now. As a landlady, my dealings with this company have always been excellent. Charmaine Grant and Amy Butler are particularly helpful, going out of their way to help me in anyway they can. ...
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By: Beth
Jan 18, 2022
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Thanks Sasha for taking the time to leave such a lovely review for Charmaine and Amy and giving them 5 stars. We really appreciate your recommendation. Beth for Northfields ...

“I have had the pleasure to deal with Charmain......”

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Sep 22,2021
Minithumbup
Charmaine
By: 'Andrew'
Sep 22,2021
0 people found
this helpful
I have had the pleasure to deal with Charmaine at Northfields and I must say she has been an absolute pleasure to deal with. Responsive and professional and understanding when needed. I bought this property through Northfields and I'm delighted to lease the property through ...
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“Charmaine was very helpful Re trying to rent ......”

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Jun 22,2021
Minithumbup
Charmaine
Aimee
By: 'Sally'
Jun 22,2021
0 people found
this helpful
Charmaine was very helpful Re trying to rent out my flat in Shepherd’s Bush. Reliable and professional. Would recommend for Lettings....
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By: Beth
Aug 27, 2021
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Thanks for your review Sally. Charmaine was very pleased to help you and that you took the time to leave her such a lovely review. ...

“After meeting Caroline for 5 minutes, I felt ......”

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Jun 21,2021
Minithumbup
Caroline
By: 'Hazel'
Jun 21,2021
0 people found
this helpful
After meeting Caroline for 5 minutes, I felt like she knew exactly what we wanted from a property. She mentioned she had just got the keys of a flat that would be perfect for us and it was! We had seen a lot of flats with ...
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By: Beth
Aug 27, 2021
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Hazel, thank you so much for your review. Caroline is really passionate about what she does and has a natural instinct for matching people with properties. I am so please she was able to help you and hope that you are feeling settled in your new home. ...

“Northfields managed both the sale and purchas......”

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Jun 21,2021
Minithumbup
By: 'Isobel'
Jun 21,2021
0 people found
this helpful
Northfields managed both the sale and purchase of my properties in autumn 2020. It was a difficult transaction with four houses in the chain, and lots of issues along the way, including one person getting covid a few days before completion. Kieron was very professional and ...
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By: Beth
Aug 27, 2021
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Thanks Isobel for taking the time to leave a review for Kieron. I know that he always works very hard to try to reach the desired outcome! ...

“We had been on the market with another estate......”

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May 22,2021
Minithumbup
Caroline
By: 'Leah'
May 22,2021
0 people found
this helpful
We had been on the market with another estate agents for about 4 months and despite many viewings had only got one offer which was way below our asking price. A neighbour who had just sold his flat a few doors down recommended Caroline at Northfields ...
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By: Beth
Aug 27, 2021
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Thank you so much for your recommendation Leah. Moving can be so stressful and it is lovely to hear that Caroline and Alejandro were able to help and make sure that everything went through ok for you. ...

“Fantastic proactive support especially good when works required on the flat...”

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May 03,2021
Minithumbup
Charmaine
By: 'C Rourke'
May 03,2021
0 people found
this helpful
I have had great service from Northfields in the past 7 years they have managed my property, but especially so in the past year when a series of incidents, including a flood from the flat above befell my property. Living in Scotland I could not view ...
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By: Beth
Aug 27, 2021
View all comments (1)
Thanks Chris for your lovely comments. I know that Charmaine and Abbie are both so pleased that you have recognised their efforts in this review. The property management team and branch staff will always try to work together and coordinate to ensure that we manage properties with your best interests at the centre. We really appreciate your recommendation. ...

“We have had AMAZING service from the Team at th......”

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Mar 25,2021
Minithumbup
Charmaine
By: 'Eren'
Mar 25,2021
0 people found
this helpful
We have had AMAZING service from the Team at the Shepherd’s Bush branch. Charmaine Grant has been an absolute GOD send and has continued to help us even though we are now in the property. We feel Charmaine has gone above and beyond the ...
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“Northfields are my preferred agent in the are......”

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Feb 22,2021
Minithumbup
Charmaine
By: 'Marc'
Feb 22,2021
0 people found
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Northfields are my preferred agent in the area and have been looked after by Charmaine, Lettings Manager for quite a few years. Charmaine is a pleasure to deal with. Polite, professional and has always found great tenants for our properties....
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“Indiana was a great help to find the best pro......”

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Jan 20,2021
Minithumbup
Indiana
By: 'Fabia'
Jan 20,2021
0 people found
this helpful
Indiana was a great help to find the best property for me. Everything was really easy and quick, that I could move in shortly. She managed the situation extremely well!...
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“My property in Larden rd had been on the mark......”

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Nov 27,2020
Minithumbup
Caroline
By: 'Stewart'
Nov 27,2020
0 people found
this helpful
My property in Larden rd had been on the market with two other agents for 10 weeks without interest, keen to sell I spoke with Caroline from Northfields Askew Rd. Knowing the area and property well Caroline suggested she may have people interested, I was sceptical. ...
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“A Very Bad Experience...”

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Oct 20,2020
Minithumbdown
By: 'Suraj'
Oct 20,2020
0 people found
this helpful
I chose Northfields as I was confident with its rating on Google. My review below is related specifically to Northfields Shepherd's Bush, and not the main offices, as I never dealt with them. With regards to Northfields Shepherd's Bush, I was a tenant for a ...
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“Great team of people - Ed helped us so much, ......”

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Oct 12,2020
Minithumbup
By: 'Aisha'
Oct 12,2020
0 people found
this helpful
Great team of people - Ed helped us so much, especially when things went completely wrong when our guarantor service unexpectedly backed out and worked hard to go above and beyond and somehow managed to find another property which was more within our means and ...
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“Highly professional and supportive, Ernest Du......”

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Oct 17,2019
Minithumbup
Charmaine
By: 'Fred'
Oct 17,2019
0 people found
this helpful
Highly professional and supportive, Ernest Dugbartey and Charmaine Grant at Northfields Askew road Branch delivered great advices and expertise in all our dealings. I would strongly recommend their services...
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“An honest and friendly estate agent...”

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Oct 04,2019
Minithumbup
By: 'friendly'
Oct 04,2019
0 people found
this helpful
At first, I was cynical about using an agency to let out my property. However, Ernest Dugbartey dispelled my misconceptions. He was very competent and knowledgeable. He was enthusiastic about my property and very friendly too. He is honest and has a naturally warm nature. ...
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“Great customer service...”

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Oct 03,2019
Minithumbup
By: 'Maurizio'
Oct 03,2019
0 people found
this helpful
Ernest Dugbartey showed us a nice flat near Paddington and he was very helpful and knowledgeable. In the end we went for a different property but I would recommend this letting agency and especially Ernest to anyone who's looking for a good apartment to let....
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“Having lived in England for almost 10 years and having changed ......”

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Sep 12,2019
Minithumbdown
By: 'Angelos'
Sep 12,2019
1 people found
this helpful
Having lived in England for almost 10 years and having changed several houses and dealt with plenty of agents I can firmly affirm that I was incredibly surprised by the level of unprofessionalism and ruthlessness of these people. One nice afternoon we met * in the role ...
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Comment on agent fees
When thinking about my experience, the £300 for their fees were the most destructive money I have ever paid.
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“Ernest Dugbartey of Northfields Estates Ltd p......”

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Jul 29,2019
Minithumbup
By: 'Alex'
Jul 29,2019
0 people found
this helpful
Ernest Dugbartey of Northfields Estates Ltd provided a friendly, helpful service for my viewing and tenancy of my apartment in West London. He patiently and thoroughly explained the details regarding the apartment, bills and the tenancy agreement, and gave me plenty of time to make ...
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“Excellent service from Ernest Dugbartey. We ......”

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Jul 03,2019
Minithumbup
By: 'Hanan'
Jul 03,2019
0 people found
this helpful
Excellent service from Ernest Dugbartey. We are really pleased with the professional, efficient and friendly approach taken by Ernest Dugbartey. Thank you for all of your help with finding our new home!....
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“Northfields Shepherds Bush - Caroline Watkins...”

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Jun 24,2019
Minithumbup
By: 'Parjam'
Jun 24,2019
0 people found
this helpful
A very good estate get who has worked hard to bring a good deal forward and managed all the members of the buying/selling team with efficiency and patience. Good professional behaviour. In particular, Caroline Watkins has been working hard to make the deal happen....
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“Amazing experience!...”

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May 16,2019
Minithumbup
By: 'Max'
May 16,2019
0 people found
this helpful
We had a great experience with Northfields Shepherd Bush office, especially dealing with Ernest Dugbartey and who helped us to find the perfect place, he guided us through the process and also when we found some difficulties he suggested a way to fix them. He ...
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Comment on agent fees
Very good.
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“Great agents...”

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Apr 30,2019
Minithumbup
By: 'Georgie'
Apr 30,2019
0 people found
this helpful
Caroline was a superstar - we had a really tricky sale in order to buy a house through Caroline and rather than just letting us get on with it, she was fully engaged. She guided us through the whole process and was just amazing. Thank ...
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“Excellent service!...”

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Apr 06,2019
Minithumbup
By: 'Richard'
Apr 06,2019
0 people found
this helpful
Another excellent property let by Charmaine and Ernest at Northfields' Hammersmith office. They give great customer service to landlords and tenants alike....
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“good...”

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Apr 04,2019
Minithumbup
By: 'Reema'
Apr 04,2019
0 people found
this helpful
Good and professional service. The staff was helpful, specially Ernest Dugbartey, he helped me find the right place and gave me good advices throughout the renting process. he also answered his phone whenever I needed somthing, thank you Ernest....
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Comment on agent fees
a bit expensive relative to the rent amount
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Staff picture Caroline
(9)
Staff picture Charmaine
(8)
Staff picture Matthew
(2)
Staff picture Amy Butler
Staff picture Paul
Staff picture Aimee
(1)

Tenant Fees

To move into this property you will need to pay rent in advance (usually monthly in advance) as well as a deposit of 5 weeks rent (or have a Zero Deposit policy in place if applicable.) Details of permitted payments and default fees can be found in our Tenant Guide and Tenancy Agreement.

Most tenancies are Assured Shorthold Tenancies. If you are not renting this property under an Assured Shorthold Tenancy or licence agreement then you will also have to pay the following prior to the commencement of a tenancy: Administration fee (£300 inclusive of VAT);Referencing fee (£75 per tenant/guarantor);Inventory check (prices vary depending on size and furnishing of the property.)

Please note, the rent advertised is pure rent and does not include any additional services such as council tax, water rates or utilities.

For your protection we are members of a Client Protection Scheme:
Membership number A476
The National Approved Letting Scheme
Eagle Tower
Montpellier Drive
Cheltenham
GL50 1TA

We will always investigate any complaint raised to us. You can email if you need to escalate anything that you are not happy with and we shall guide you through our internal complaints procedure.
We are also a member of a redress scheme:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

Where we hold a Tenancy Deposit we register it with the TDS which stands for Tenancy Deposit Scheme. Their address is:
Tenancy Deposit Scheme (TDS),
PO Box 1255,
Hemel Hempstead,
Herts,
HP1 9GN
Last updated at 12/06/2019, 12:57 PM by Beth Waring
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:23 PM 28/03/2019 by Beth Gregory

Awards won by Northfields, London W12 NAU


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Northfields

Branch - Shepherds Bush, London, W12