Appalling, unprofessional and disgraceful customers' service from Foxton Ealing Broadway.
It was early December and we were actively looking for a property to move in January. As we were busy during the week, we used our week-end to carry viewings and sent to a young woman name Jan our searching criteria.
She made us waste out time by showing us properties which were far too expensive for our budget and also lied about various things such as we can make an offer below the asking price...
She was very pushy and prompted us to make an offer below the asking price, convincing us that we will have the property and not to worry. We trusted her and stopped our search.
After making the offer, coupled with ridiculous paperwork, she did not call us back for nearly 2 weeks and we needed to chase her up several times. No courtesy and even basic bedsit manners, she left a message on our voice mail after 2 weeks to say that our offer has been rejected and the property has been rented by another agent.....