Although this agent appears helpful upfront and dealing with issues such as maintenance they have many hidden charges that are not made clear and are not in the tenancy agreement, contrary to the requirements of ARLA membership that they accredit themselves to. Additional fees approximately include: £100 +VAT for tenancy amendment/additional keys and £40+VAT per person for referencing, even on the same tenancy agreement. In addition to the other extortionate fees for check-out etc.
They also tried to make small deductions to the deposit that most people wound\'t bother pursuing. They showed no interest in entering reasonable discussion and only changed their minds after having to go to the deposit dispute service. If you believe yourself to be in the right take your own comprehensive check-out inspection with detailed photographs and query any suspicious deductions. Perhaps they rely on vulnerable or international students/tenants who may not have sufficient understanding of the UK system to answer these false claims without dispute.
What agent could do to change your mind?
Make ALL fees up front as per the ARLA requirements. Show willingness to enter into discussion over \'reasonable\' disputes.