Mannamead, Plymouth, PL4
4.9/5, 1183 reviews
99% recommended
98% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

“What all estate agents should aspire to...”

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May 24,2021
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Beth'
May 24,2021
0 people found
this helpful
Cross Keys Estates technically have not been our estate agents. Saying that, we have built such a good relationship over a difficult 8 month purchase that I feel as though they have been! From the day of our first viewings they have been accommodating, efficient, and super friendly.

When our purchase hit a very rough spot due to issues further down the chain Danielle, Fiona, Jon and Lynn worked tirelessly to ensure the chain was kept alive. They have all been so kind and understanding. I even sobbed down the phone at one point. They have shown us just how good an estate agent can be. They put ours to shame! I cannot recommend them enough.

It will be quite some time before we intend to move again but based on our experiences as buyers we fully intend to sell through Cross Keys.
Was this helpful? Yes
By: Lynn Daw
May 25, 2021
Thank you for the lovely review Beth, very kind of you. Wishing you all the best Lynn :-)

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Opening Hours
Address

Cross Keys Estates
Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £22,000 £30,800,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
101 0 183 5 519 5 328 4 35 3
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA
Latest Properties
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“I have visited a couple of properties markete......”

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Jun 21,2021
Minithumbup
Fiona Hardie
Lewis Hawker
By: 'Claire Brown'
Jun 21,2021
0 people found
this helpful
I have visited a couple of properties marketed by Cross Key Estates. All the staff responded to my enquiries swiftly and answered all my questions. I recently had an offer accepted on one of the properties and the initial stages of the sale has progressed ...
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By: fiona hardie
Jun 21, 2021
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Hi Claire, thank you for such a lovely review. Myself and Lewis really do appreciate this. We look forward to making your purchase go as smoothly as possible. ...

“Quick and easy...”

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Jun 19,2021
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Dan P'
Jun 19,2021
0 people found
this helpful
The staff at Cross Keys were very accommodating from the start by making time for me to view the property and the communication afterwards was great. They made the whole application process very straightforward....
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By: lynne duncan
Jun 21, 2021
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Thank you for the kind feed back Dan. We hope that you will be very happy at the property. Kind Regards Lynne and Laura. ...

“flat management...”

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Jun 18,2021
Minithumbup
Jo Rees
Lynne Duncan
By: 'J Pascoe'
Jun 18,2021
0 people found
this helpful
I have used Cross Keys to manage a rental flat in Plymouth for two years and the service has been excellent and competitive. They have supplied trades efficiently and dealt well with my tenant. I would highly recommend the whole team. I am now selling ...
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By: Jo Rees
Jun 19, 2021
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Many thanks for your very kind words, we really do appreciate you taking the time to do this. ...

“I would highly recommend using these guys ,ve......”

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Jun 17,2021
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Ali'
Jun 17,2021
0 people found
this helpful
I would highly recommend using these guys ,very friendly, helpful and professional throughout . I would definitely use them again nothing was too much trouble....
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By: Lynn Daw
Jun 17, 2021
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Thank you for the review Ali, It is very much appreciated. Wishing you all the best :-) ...

“Look no further - these guys have got to be t......”

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Jun 16,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Steve Gerry'
Jun 16,2021
0 people found
this helpful
Look no further - these guys have got to be the best at what they do. This was my first experience of looking for a tenant and I have to say that Jo and her colleagues: Laura especially; Lynne and Jackson all came up trumps. ...
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By: Laura
Jun 16, 2021
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Thank You for your kind words Steve it is much appreciated! I am so glad we were able to find you your perfect tenants. All the best, Laura, Jo, Lynne & Jackson ...

“Dependable, reliable and cost effective....”

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Jun 15,2021
Minithumbup
Jack Merriott MNAEA MARLA
Jo Rees
By: 'John Boon'
Jun 15,2021
0 people found
this helpful
I have been using Cross Keys for several years. Compared to my last service provider who were a nationwide company, they are brilliant. The staff are professional and knowledgeable. They are often on top of problems or issues before I get to know about them. ...
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“Trusted guide in property matters...”

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Jun 15,2021
Minithumbup
Lynne Duncan
Jo Rees
By: 'Judson Cupid'
Jun 15,2021
0 people found
this helpful
I have had all my Plymouth properties manages by CrossKeys for more than 5 years now. The speed at which the resolve problems, the balance approach to landlord and tennants is truly without comparison. Lynne Duncan and Jo Reese offers a rock of support and treats ...
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By: lynne duncan
Jun 15, 2021
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Thank you Judson for such a lovely review, it is really appreciated. Kind Regards Lynne and Jo. ...

“Jackson and laura!Both amazing members of y......”

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Jun 15,2021
Minithumbup
Jackson
Laura Grubb
By: 'Jennifer'
Jun 15,2021
0 people found
this helpful
Jackson and laura! Both amazing members of your staff who helped me find my first ever flat and made the whole experience easy and enjoyable!...
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By: Laura
Jun 16, 2021
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Thank You for your lovely review Jennifer. We hope that you will be very happy in your new home. All the best. Laura & Jackson ...

“Very good agents to deal with, always keeping......”

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Jun 15,2021
Minithumbup
Lynn Daw
Fiona Wetton
By: 'Paul'
Jun 15,2021
0 people found
this helpful
Very good agents to deal with, always keeping me updated and very accessible. There were lots of chains involved so even though the sale took longer, this was not the agents fault and I would recommend them to anyone looking to purchase a home or ...
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By: Lynn Daw
Jun 15, 2021
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Thank you for the lovely review Paul it is very much appreciated, best wishes Lynn:-) ...

“Just completed on a lovely 2 bed flat in Plym......”

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Jun 15,2021
Minithumbup
Fiona Hardie
Lynn Daw
By: 'Mary'
Jun 15,2021
0 people found
this helpful
Just completed on a lovely 2 bed flat in Plymouth and very excited to get going with the decorating!!! A big thank you to Fiona Hardie our lovely agent and Lynn Daw who handled the sales process, both have been super helpful and attentive throughout the ...
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By: Lynn Daw
Jun 15, 2021
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Thank you for the lovely review Mary, wishing you all the best with the decorating from Lynn and the Crosskeys Team :-) ...

“Friendly and efficient service...”

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Jun 15,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Leanne'
Jun 15,2021
0 people found
this helpful
Huge thank you to the lovely lettings team, Jo, Laura, Lynne & Jackson. The whole process has been so incredibly efficient and a special thanks to Laura for making it so stress free - would highly recommend Cross Keys!...
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By: Laura
Jun 17, 2021
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Thank You for your kind words Leanne! We hope you will be very happy in your new home. All the best, Laura, Jo, Lynne & Jackson ...

“Cross Key Estates surpassed our expectations ......”

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Jun 09,2021
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'Alexander and Kate Tobey'
Jun 09,2021
0 people found
this helpful
Cross Key Estates surpassed our expectations in all regards. Starting with with a realistic valuation of our property based on their extensive knowledge of the Plymouth market linked to a really good understanding of their local area. They were professional in their advice in particular ...
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By: fiona Hardie
Jun 09, 2021
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Hi Kate and Alexander. Firstly, myself, Jon and team would like to say a massive thank you for your lovely review. We all appreciate this. Secondly, we look forward to making the process go as smoothly as possible for you both. ...

“Lynn Daw was excellent in dealing with the pu......”

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Jun 09,2021
Minithumbup
Lynn Daw
Katherine Lane
By: 'melisande fitzsimons'
Jun 09,2021
0 people found
this helpful
Lynn Daw was excellent in dealing with the purchase of my property and kept me informed all the way through. Thank you!...
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By: Katherine Lane
Jun 09, 2021
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Thank you so much for the lovely review Melisande, we wish you the best of luck in your new home! ...

“The service we received from Cross Keys Estates has been ......”

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Jun 04,2021
Minithumbup
Fiona Hardie
Rob Down MNAEA
By: 'bert'
Jun 04,2021
0 people found
this helpful
The service we received from Cross Keys Estates has been excellent. From the very beginning of our contact we have been given lots of helpful advice from a very cheerful and polite team. Throughout the whole experience we have been kept well informed on every ...
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By: Fiona Hardie
Jun 08, 2021
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Hi Bert, thank you for leaving a lovely review . myself, Jon and team really appreciate this review. I aim to make sure that the sale go through as smoothly as possibly for yourself. ...

“Amazing service from the crosskeys estate age......”

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Jun 02,2021
Minithumbup
Danielle Gibbons
By: 'hayley carthy'
Jun 02,2021
0 people found
this helpful
Amazing service from the crosskeys estate agent team. Jon with the initial meeting to the sales team Danielle, Fiona W. Fi H and Katherine to Lyn once sale had been agreed communication has been excellent never having to chase feedback from viewings. Informed at every ...
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“Myself and Callum would like to say thank you......”

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Jun 01,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Kelly'
Jun 01,2021
0 people found
this helpful
Myself and Callum would like to say thank you so much to Laura, Jo and Jackson for making our process go as smooth and quick as possible. Cant wait to start a new journey in our new home thanks to you guys. All the best, ...
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By: Laura
Jun 22, 2021
Thank You for your kind woods Kelly. We hope that you will be very happy in your new home. All the best, the lettings team

“Maintenance Team...”

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Jun 01,2021
Minithumbup
Jo Rees
Lynne Duncan
By: 'Charlotte'
Jun 01,2021
0 people found
this helpful
I just want to say a huge thank you to Jo, Lynne, Laura and Jackson. The maintenance team are fantastic! Whenever we’ve had an issue they have dealt with it straight away and always had good contractors for every job. Cross Keys wouldn’t ...
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By: lynne duncan
Jun 01, 2021
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Thank you Charlotte for the amazing feedback. Its really appreciated. Kind regards, Lynne, Jo, Laura and Jackson ...

“A great company that puts the customer first...”

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May 31,2021
Minithumbup
Lynne Duncan
Jo Rees
By: 'Ewan'
May 31,2021
0 people found
this helpful
The service provided by Lynne and Jo has gone over and above anything I have experienced before with a letting agent. They both really went the extra mile to provide all of the help and advice I needed to make quite a big move from ...
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By: Joanne Rees
Jun 01, 2021
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Thank you so much for your very kind comments, it really is appreciated. ...

“We started the process way back in October 20......”

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May 27,2021
Minithumbup
Lynn Daw
Fiona Wetton
By: 'Sue'
May 27,2021
0 people found
this helpful
We started the process way back in October 2020 and completed at the end of May 2021. A long process which can happen but made more difficult as we have moved to Italy! The team kept me informed on progress and kept an eye on the house ...
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By: Lynn Daw
May 27, 2021
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Thank you for the lovely review Sue. The sale was by no means straight forward and very drawn out, thank you for your patience with the buyers related sale. We wish you well in your new life in Italy, best wishes Lynn & the team :-) ...

“Best Letting agent we have ever used. Jo has ......”

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May 27,2021
Minithumbup
Lynne Duncan
Jo Rees
By: 'Stephanie White'
May 27,2021
0 people found
this helpful
Best Letting agent we have ever used. Jo has been so helpful through out our time renting with cross keys. We have really enjoyed the experience and would recommend to anyone. Anytime we have any questions she is always very prompt in assisting us....
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By: lynne duncan
May 27, 2021
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Thank you so much for the lovely feedback. Its very much appreciated. Kind Regards Lynne and Jo ...

“Letting Agent Legends...”

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May 26,2021
Minithumbup
Jo Rees
Lynne Duncan
By: 'Camilla'
May 26,2021
0 people found
this helpful
The team at Cross Keys have been a fantastic support through our recent experience of letting in Plymouth. Despite challenging circumstances (bereavement, Covid, and living at a distance from the property) we always received a first class response and were confident that the tenants had ...
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By: Jo Rees
May 26, 2021
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Thank you so much for taking the time to leave us a review, we really do appreciate it. ...

“What all estate agents should aspire to...”

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May 24,2021
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Beth'
May 24,2021
0 people found
this helpful
Cross Keys Estates technically have not been our estate agents. Saying that, we have built such a good relationship over a difficult 8 month purchase that I feel as though they have been! From the day of our first viewings they have been accommodating, efficient, and ...
read full review
Was this helpful? Yes
By: Lynn Daw
May 25, 2021
View all comments (1)
Thank you for the lovely review Beth, very kind of you. Wishing you all the best Lynn :-) ...

“Amazing team, brilliant service and fantastic results...”

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May 24,2021
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'Donna Hanns-Morris'
May 24,2021
0 people found
this helpful
We were nervous about putting our property on the market but Jon Curtis talked us through the process. He was so kind and knowledgeable and was available to ask questions. This high service continued through his team. Each one of my calls was answered (not ...
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By: Fiona Hardie
Jun 08, 2021
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Hi Donna. I just wanted to say a massive thank you for your kind review. Myself, Jon and team really do appreciate this. we are so pleased that we agreed a sale on the first viewing for you, you truly have a lovely home. We aim to make this process go as smoothly as possible for you. Speak soon. ...

“Fab team at Stoke-Plymouth branch...”

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May 22,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Heather'
May 22,2021
0 people found
this helpful
Laura Grubb, Joanne Rees and all of the team at the Stoke-Plymouth branch have been absolutely incredible during my move. Nothing was too much trouble, they helped the move to be swift as requested and everything went as smoothly as could be hoped for. I ...
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By: Laura Grubb
May 25, 2021
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Thank You for your lovely review Heather! We hope the move went well and that you will be very happy in your new home :) x ...

“Top-notch service...”

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May 21,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Vic'
May 21,2021
0 people found
this helpful
I can’t help but commend the outstanding customer service experience I’ve received from Jo, Lynne, Laura and Jackson. The excellent assistance has been second to none. I’m moving into this property with full confidence that I’m in business with a very ...
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By: Laura
May 25, 2021
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Thank You for your kind words Victor, we hope that you and your family will be very happy in your new home :) ...

“The best service!...”

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May 20,2021
Minithumbup
Lewis Hawker
Katherine Lane
By: 'Chloe'
May 20,2021
0 people found
this helpful
Lewis has been so friendly and helpful from the very start of the process. Very approachable and knowledgeable. The property we have had an offer accepted on is our absolute dream home and we are so excited to get the keys and move in!...
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By: fiona Hardie
Jun 08, 2021
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Hi Chloe, Thank you for your lovely review, I know Katherine and Lewis really appreciate it. I'm sure the sale will go through smoothly for you. ...

“Property purchase...”

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May 19,2021
Minithumbup
Fiona Hardie
Lynn Daw
By: 'Edita'
May 19,2021
0 people found
this helpful
Very helpful staff! Helped us all the way through and connected to a very good broker to be able to buy a complex property. Thank you!...
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By: fiona hardie
May 20, 2021
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Hi Edita , no need to thank us. we are happy we could help and make the progress as smooth as possible for you. All the best, ...

“Cross Keys Agents have just sold my house in ......”

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May 19,2021
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Kevin'
May 19,2021
0 people found
this helpful
Cross Keys Agents have just sold my house in Peverell. Very professional service and excellent video of my home. Very supportive all through the process....
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By: Fiona Hardie
Jun 08, 2021
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Hi Kevin, Thank you so much for your lovely review. Myself and Danielle really appreciate it. All the best. ...

“I couldn’t be any more pleased. I thought Jon......”

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May 18,2021
Minithumbup
Jon Curtis MNAEA
Lynn Daw
By: 'Josh'
May 18,2021
0 people found
this helpful
I couldn’t be any more pleased. I thought Jon was crazy when he said we could achieve £20k more than I was expecting. Little did I know we would get offers far beyond this figure. The whole team at Cross Keys have helped to ...
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“Excellent care and communication with us thro......”

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May 18,2021
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'B'
May 18,2021
0 people found
this helpful
Excellent care and communication with us throughout the sale. Organised, professional and friendly. Highly recommended. All members of staff that we dealt with were helpful and worked to resolve anything we asked extremely quickly....
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By: fiona hardie
May 19, 2021
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Hi Ben, Thank you for such lovely words. Myself , Danielle and team really appreciate this. ...
Staff picture Jack Merriott MNAEA MARLA
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Staff picture Jon Curtis MNAEA
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Staff picture Rob Down MNAEA
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Staff picture Craig McMillan Duncan
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Staff picture Danielle Gibbons
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Staff picture Fiona Hardie
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Staff picture Jo Rees
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Staff picture Lynne Duncan
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Staff picture Laura Grubb
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Staff picture Katherine Lane
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Staff picture Lynn Daw
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Staff picture Lewis Hawker
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Staff picture Jackson
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates

Branch - Mannamead, Plymouth, PL4