I appraoched outlook in December of last year when I needed a two bedroom flat for me and my partner. Although they said they woudl call when new flats were added as they said they didn\'t have any at the moment, we noticed that as new ones were added to their site, they didn\'t actually call us. When we called up they then either said "oh that\'s gone" or made anotehr excuse. Do these properties actually exist?
When we called back in and spoke to them, all they offered were ones above our maximum budget. They had ones below because when I pressed we were told about them but it felt like (and this is my opinion) that they take your maximum and add £30 a week and keep pushing those.
I believe they earn commission based on selling price. If someone from the agency does respond to this review as I know they have their website connected, then please answer that question: "Do you have the commission connected to the selling price?" If you do not answer then I believe we all know the anwswer.
They should be selling to ensure people can afford and no "mis-selling" and making people get into greater debt by ignoring the maximum.
We went elsewhere and are now happily setlled.
I understand it may have just been the agent in question so I don\'t blame the whole o foutlook. But it was my experience and as it upset me I wanted to share it.
What agent could do to change your mind?
They should have treated me with more respect