Having rented properties for the last few years I\'ve found that agents tend to treat tenants very poorly. If you\'re not a landlord or you\'re not buying a property, they really couldn\'t care less about you. It\'s a bit like going into an expensive shop and the shop assistant being snooty.
Chris and Mark at Northfields Townends are different. From the word go, they went out of their way to make things run as smoothly as possible. This included arranging for us to meet our landlords at their office on a Sunday.
Polite, prompt and genuine people to deal with. Unexpected and very refreshing.